Tom Tunguz

FEBRUARY 26, 2019

In that analysis, the data showed lead scoring was ineffective at lower price points and negatively correlated with conversion rate at higher price points. As I said on the show, my hypothesis is that buyers in the upper price points may poke around in the product once or twice, and still buy.

Machine Learning 180

Machine Learning Artificial Intelligence Interviewing Pricing 180

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Identify friction areas.

SaaS Payments 102

SaaS Payments Payment Services Payment Methods Payment Solutions 102

Tom Tunguz

JANUARY 20, 2024

When I wrote analysis code two years ago, I typed every line. I suspect we’ll call the first section of the blog post metawriting. This type of meta-activity is the reason AI will massively increase our productivity. Within 45 seconds after drafting that outline, AI could have written a full post on the topic.

AI 133

AI Finance Data Software 133

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis.

Social Media 100

Social Media Software Review Technical Review Machine Learning 100

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

User Experience 104

User Experience Engagement Trends Churn 104

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

SEPTEMBER 26, 2023

That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. It enables data scientists and analysts to do an incredible analysis by leveraging AI, but it still requires a human to make those decisions.

AI 245

AI Generative AI Venture Capital SaaS 245

Blulogix

MARCH 25, 2024

Enhancing Financial Reporting and Analysis: Comprehensive Financial Dashboards: Use financial analytics platforms that offer dashboards and reporting tools, giving businesses insights into key financial metrics, subscription metrics, and customer lifetime value. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Payment Services 94

Payment Services Payment Features Payments B2B 94

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Social Media 95

Social Media Sales Funnel Acquisition Retention 95

SaaStr

MARCH 29, 2024

They wanted to do three things: Enter a space they had no product or customers in today; and Add on at least $10m of extra revenue for the year; and Not add too much to their burn rate. But the CEO really wanted to enter this adjacent space to their existing product line. It might be worth close to nothing based on a DCD analysis.

Pricing 230

Pricing Scale Startup Acquisition 230

Tom Tunguz

MAY 29, 2023

I’ve been using large-language models (LLMs) most days for the past few months for three major use cases : data analysis, writing code, & web search 1. Let me share some examples : This weekend, I wanted to clean up some HTML image links in older blog posts & modernize them to markdown format.

ChatGPT 189

ChatGPT AI Search Artificial Intelligence Data Analysis 189

Tom Tunguz

OCTOBER 13, 2013

Anyone who has ever penned a blog post has asked, how long should this post be to maximize viewership? The number of other blog posts read during a visit. These posts aren’t exceptionally short or exceptionally long, but I imagine they are comparable with most blogs that post near-daily. Time on page and site. Self-explanatory.

Metrics 100

Metrics Engagement Data 100

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Intercom, Inc.

JUNE 14, 2022

Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. Why perform a customer cohort analysis?

Onboarding 118

Onboarding Retention Trends Engagement 118

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. Conducting user flow analysis will help you better understand user behavior, reduce churn , and boost conversions. What is a user flow analysis? An example of a detailed user flow diagram.

Onboarding 95

Onboarding User Experience Churn Engagement 95

User Pilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. Book a demo to learn more!

Trends 98

Trends Pricing Onboarding Development 98

User Pilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. What is customer analysis?

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Underperforming Technical Team 97

Underperforming Technical Team User Experience Customer Lifetime Value Retention 97

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. This not only enhances your product's value but also fosters loyalty among your user base. Reduce churn : Customer intent analysis allows you to identify at-risk customers and address their concerns before they churn.

Scale 103

Scale Underperforming Technical Team Churn Trends 103

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Analytics dashboards are visualization tools that give you an overview of key metrics.

Social Media 94

Social Media Data SaaS Scale 94

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. User task analysis describes the process of observing users, building base knowledge about the actions they take within your product, and analyzing how they contribute toward goals.

User Experience 89

User Experience Interviewing Onboarding SaaS 89

User Pilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights.

Retention 97

Retention Data Analysis Scale Data 97

SaaStr

DECEMBER 29, 2023

Dear SaaStr: How Long Should a Free Trial Be for SaaS Products? Sometimes 14 days really isn’t enough to get enough usage out of the product, for sure. Many customers, for many products, won’t just automatically start on their own. Tom Tunguz did a deep analysis here of over 600 startups. It doesn’t really matter.

SaaS 189

SaaS User Experience Startup Investment 189

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data 69

Data User Experience Churn Retention 69

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Shopify’s huge combined menu.

User Experience 104

User Experience Pricing Engagement Mobile 104

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 92

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction.

Payment Features 52

Payment Features Subscription Payments B2B 52

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 99

ChatGPT Management Underperforming Technical Team Technical Review 99

User Pilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Let’s get right to it!

Retention 93

Retention Social Media Customer Lifetime Value Acquisition 93

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis. Let’s get started! What is consumer behavior?

Customer Lifetime Value 93

Customer Lifetime Value Software Review Underperforming Technical Team Trends 93

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. TL;DR Data tracking is the process of collecting, identifying, and organizing data for analysis. product analytics, customer surveys, etc.) What is data tracking?

Data 96

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 96

User Pilot

MAY 29, 2023

Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. What is a retention table?

Retention 90

Retention Trends Engagement Churn 90

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Funnel analysis chart in Userpilot. Trend analysis chart in Userpilot.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

APRIL 26, 2023

In this article, we cover: What customer behavior analysis is and why it’s important. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. Userpilot is the best customer data platform for SaaS with powerful features that make analysis easy.

Data 98

Data Data Analysis Software Review SaaS 98

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Scale 97

Scale Retention User Experience Strategy 97