SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Or they fail.

Sales Hiring 228

Sales Hiring Technical Advisors Compensation Outsourced Development 228

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 96

B2B Subscription Payment Features Consulting 96

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 95

B2B Subscription Payment Features Scale 95

SaaStr

FEBRUARY 14, 2023

If you are a SaaStr reader, you’ll know how passionate I am about Customer Success, since Day 1. What it all means is that if you do it right, you’ll make 6x or more the revenue from your customers after the sale itself. And it works just the same with your customers after you close them — only more so.

Customer Success 286

Customer Success Compensation Churn Enterprise 286

Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Once the customer converts , stay in touch.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Pricing Communication 52

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Poor Customer Experience: Inaccuracies in billing can lead to customer dissatisfaction, impacting loyalty and retention.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Blulogix

JANUARY 21, 2024

How to Enhance Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Transparent billing minimizes disputes.

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Neil Patel

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? The AIDA model is the traditional way to track the customer journey. Interest: Next, you build their interest in your product. turning them into a customer. Let me take you through exactly how it’s done.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 94

Scale Customer Success Engagement Scaling 94

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Segment disengaged users.

SaaS Payments 93

SaaS Payments Payment Methods Payment Solutions Payment Services 93

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 91

Scale Retention User Experience Strategy 91

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. But how do you track and analyze end-user behavior? But how do you track and analyze end-user behavior? In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy.

User Experience 99

User Experience Engagement Trends Churn 99

Stax

NOVEMBER 13, 2023

Customers are driving digital advancements, and savvy small business owners should be aware of what’s to come. Customers are driving digital advancements, and savvy small business owners should be aware of what’s to come. And the winner of the 2010s and beyond is the NFC-powered, contactless sensation that is tap-to-pay.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Buffer Resources

MAY 2, 2024

The creator economy is filled with loads of potential for anyone willing to put in the effort and build an attractive-looking brand.    Regular people are becoming creators, and today, one of the most lucrative ways to generate income from the creator economy is with video.   But you can.   What do you want to achieve?

Payments 69

Payments Payment Methods Social Media AI Search 69

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data 94

Data Customer Lifetime Value Retention Churn 94

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 83

Acquisition Retention Customer Lifetime Value User Experience 83

Blulogix

APRIL 4, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount.

Subscription 40

Subscription Payment Features B2B Management 40

Buffer Resources

FEBRUARY 5, 2024

Dark social is a significant force in the digital landscape, influencing consumer behavior, shaping demand, and impacting how social media affects SEO and a brand's overall online visibility.  A significant portion of our social interactions occurs in a realm unseen and untracked: welcome to the world of Dark Social.

Social Media 98

Social Media Branding Engagement Strategy 98

Buffer Resources

JULY 18, 2023

But how do they do it? In this blog, I uncover unique tips from top social media managers who’ve revived defunct accounts and increased their clients’ reach to thousands of followers within a few days of working with them. ” How to get over fluff content? You may gain a few followers but hardly any leads.

Social Media 85

Social Media Management Business Entertainment 85

User Pilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call?

Onboarding 87

Onboarding Scale Customer Success Scaling 87

User Pilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. What is customer retention?

Retention 77

Retention Strategy Management Churn 77

Kellblog

MAY 2, 2023

But how do you gain that understanding? It is the art of identifying and communicating the value of your product or service to your customers. In the age of the customer, where customers have more choices than ever before, marketing is more important than ever. So, how’d it do?

ChatGPT 65

ChatGPT Scale AI Search Marketing 65

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Subscription Flow

DECEMBER 26, 2023

While teams targeting customer retention have excellent opportunities to innovate and connect in new ways because of the impending recession, shifting customer priorities and preferences, and new technology, however, they must first comprehend the market and the industry.

Retention 52

Retention Data Analysis Customer Support Technology 52

Blulogix

DECEMBER 12, 2023

Customers yearn for flexibility, transparency, and a pay-as-you-go ethos. UBP emerges not just as a pricing model, but as a strategic imperative, a love letter to customers, and a data-driven engine for sustainable growth. They only pay for what they use, fostering a sense of trust, fairness, and ultimately, loyalty.

Pricing 59

Pricing AI Search Subscription Payment Features 59

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is customer experience? What is user experience?

User Experience 85

User Experience Underperforming Technical Team Customer Lifetime Value Retention 85

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Scale 90

Scale Software Review Underperforming Technical Team Social Media 90

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Retention 148

Retention Payment Features Payment Methods Payment Services 148