SaaStr

OCTOBER 25, 2021

A good reminder that Freemium doesn’t really work as a business model without a mass-scale product. It creates a lot of renewal friction. A reminder you have to really have a zero-friction, almost zero-on boarding experience for it to work. A good reminder on Free. Jason, ed. : Jason, ed.: Jason, ed. :

Pricing 287

Pricing Scale Enterprise Onboarding 287

SaaStr

AUGUST 30, 2020

It creates the least friction. And you want the least friction possible in sales when you are starting out. If you really are feature-rich and as good or better than the market leader, try Identical Pricing. It sends a clear message you are as good and indeed better than they are. What is the Low End of Normal?

Pricing 259

Pricing Scale Enterprise Branding 259

SaaStr

MAY 8, 2021

Bigger companies are good at this, but if you aren’t, you may not get the benefits of an annual contract if it takes you 4-6 months to actually collect the cash. Most start-ups don’t have a good enough finance person or firm to be good at collections. Annual deals can create unnecessary customer friction.

SaaS Payments 261

SaaS Payments Payment Services Scale Payments 261

SaaStr

MARCH 11, 2023

It’s a good rationalization when you’ve invested in a good company that just was way, way overvalued at the peak, or for whatever reason, in the last round. To create a good exit, you’re likely going to have to grow into 2x-3x that big round price. One is how certain startups will just “grow into their valuations”.

Banking 244

Banking Startup Acquisition Pricing 244

SaaStr

OCTOBER 26, 2023

And a little argument, some internal friction, etc. can be good. Your job as CEO and founders is to backfill the weak areas of your VPs. And to give them the runway to grow and improve as leaders. You don’t want groupthink, and you want the best of your team challenging each other to do even better.

Scaling 227

Scaling Investment Management Leadership 227

User Pilot

FEBRUARY 26, 2024

In addition to identifying friction in the user journey, SaaS organizations can use marketing funnel analysis to forecast business performance and determine the optimal trial period length. For example, viewing 3 BOFU blog posts and 3 case studies could indicate that the prospect has reached the consideration stage.

Marketing 92

Marketing Sales Funnel Forecasting Customer Lifetime Value 92

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

MARCH 6, 2024

To find and remove friction points from the customer journey, conduct funnel analysis. There are a few good reasons why SaaS organizations love product funnels. A good example is driving customer expansion with upsells and cross-sells only when the user has adopted the product and is ready to upgrade. Product funnel.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

SaaStr

JUNE 10, 2023

If so, feel good about raising prices. Add real value when you increase prices, watch a lot of friction go out of the process. 2023 has become the year of not just the aggressive price increase, but the threatening renewal conversation. Did you build a much larger ecosystem for customers in the past 12 months? At least, feel better.

Pricing 182

Pricing SaaS Marketing Customer Success 182

SaaStr

DECEMBER 29, 2023

It removes friction. And the best way to close a customer is to remove every bit of friction along the entire process, from discovery to renewals. Remove friction from your process, from discovery to renewal. If AI pricing remains expensive, we may see new pricing models.

Scale 230

Scale Sales Hiring Customer Success AI 230

SaaStr

MARCH 20, 2021

Good reps, that could otherwise do well, and have in the past. And it feels like it’s happening more often these days, when in tech at least, frictional unemployment approaches 0%. Why do good reps fail at a new role? Big Companies, at least some of them, are generally very good at this. Are you good at in-bound?

Sales Hiring 341

Sales Hiring Underperforming Technical Team Branding Pricing 341

SaaStr

AUGUST 29, 2023

Sometimes, the VP of Marketing really just isn’t very good, and a replacement comes in that works better with sales. What you want to hear is how closely they work with sales, and how they enjoy it, some frictions aside. Does this always fail, when sales and marketing don’t really talk, and aren’t a team? Not exactly.

Sales Hiring 207

Sales Hiring Marketing Sales Interviewing 207

SaaStr

JUNE 30, 2023

They are always frictions. Good to know how they think about it. Ask what’s the toughest founder-VC experience they’ve been through, and what they learned from it. See what they’ve learned from it. Ask about some of their stories of bringing in outside CEOs to run their startups. Ask what their worst investment was, and why.

Investment 171

Investment Startup 171

User Pilot

NOVEMBER 5, 2023

Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. It highlights key touchpoints, the different customers’ expectations at these points, and potential friction areas. A good walkthrough helps users learn by doing.

Scale 87

Scale Customer Success Scaling SaaS 87

User Pilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Spotting friction points with funnel analysis. What is a good customer churn rate? While the average churn rate for SaaS companies is around 5%, a good churn rate is 3% or less. Then it is essential to identify friction points and drop-offs within the funnel.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

AUGUST 5, 2023

Conduct funnel analysis to identify the frictions and then eliminate them. Identify promoters to understand customer loyalty drivers Another good strategy to increase promoters is to analyze customer loyalty drivers by identifying the present promoters. The knowledge base may be video tutorials, written articles, blogs, etc.

Scale 91

Scale Retention User Experience Strategy 91

Intercom, Inc.

OCTOBER 5, 2022

What does good, actionable feedback look like? Over time, teams can experience some friction, but that’s to be expected. If you had a team of experienced managers who were good at teaching you and helping you and supporting you, then you could level up and understand the difference between the role of a tech lead and a manager.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

User Pilot

APRIL 21, 2024

A good conversion path makes the process frictionless. From the business perspective, a good conversion path helps teams qualify leads, offer a better customer experience , and build stronger customer relationships. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

JULY 17, 2023

Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency. How implementing data analytics can improve the customer experience Now that you have a mechanism for collecting data and then analyzing it, it’s time to put those insights to good use.

Data 94

Data Customer Lifetime Value Retention Churn 94

SaaStr

DECEMBER 1, 2021

Reduced friction in the software buying process is a trend that has already been building momentum over the years. You can reduce friction and empower your buyers to explore your product with a free trial or a try-and-buy model and make the buyer’s journey more open by designing for multiple front doors.

Software Review 240

Software Review SMB Enterprise Software 240

SaaStr

AUGUST 8, 2021

By knowing who their customer is, they’re able to reduce friction and be helpful. Chime researches the market and checks in with its customers regularly through surveys, social media, and in person so they get a good sense of the challenges that their members face day to day. Remove friction. Be in touch. Expand when it’s time.

Banking 260

Banking Social Media Company Culture Innovation 260

SaaStr

MAY 27, 2021

But — you may need a good VP of Sales to help you make this stick, so don’t be too dogmatic here until you have a real VP. Well, you can, but if you do, you add friction to the sale, which generally is ROI negative. The folks that care about micro-cash management won’t. You can’t change the way your customers want to buy.

Payment Features 167

Payment Features Outsourced Development Payment Services Scale 167

SaaStr

FEBRUARY 6, 2023

“The best disruptors identify touchpoints and micro-interactions that create friction for users to create seamless experiences.” Amazon now delivers goods and services to your front door within the hour. Then, make notes on all the product touch points and points of friction.

Travel 174

Travel Scale Management Marketplace as a Service 174

User Pilot

JANUARY 8, 2024

Ensure the content is of good quality, competitive, and addresses your target audience’s needs. Promote your case studies with paid ads on social media Case studies make a good customer acquisition strategy because they showcase how your best customers reached business success with your tool. Adobe Illustrator’s rating on G2.

Acquisition 100

Acquisition Strategy Social Media Underperforming Technical Team 100

User Pilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Monitoring user engagement with the feature allows you to spot friction and areas for improvement. A good feature release announcement never relies on one communication channel. New feature release announcement.

Underperforming Technical Team 77

Underperforming Technical Team Sales Recruiting Social Media Onboarding 77

User Pilot

JUNE 19, 2023

You can use user flow analysis to identify the fastest route to value (the happy path ), remove friction wherever your users encounter it, monitor behavior for each segment , and optimize the whole experience. Types of friction. To conduct user flow analysis in your own product, there’s a handy framework to work from.

Onboarding 86

Onboarding User Experience Churn Engagement 86

User Pilot

JANUARY 26, 2023

Tracking product usage and customer behavior in-app help identify product friction and the negative emotions it causes. Good empathy skills enable product managers to understand all the interdependencies and complexities and use the insights to create an empathetic approach to product development. How can you find friction points ?

Interviewing 90

Interviewing User Experience Development Management 90

User Pilot

JULY 9, 2023

An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. What’s more, good usability removes friction and flattens the learning curve for new users. Is it trustworthy?

User Experience 90

User Experience Sales Recruiting Scale Interviewing 90

User Pilot

AUGUST 11, 2022

Mapping customer success journeys to spot and remove friction. Userpilot can help you: Track user milestones at each stage to spot and remove friction. To ensure success, a good customer success manager needs to build deep relationships with customers by handholding them throughout the user journey. Problem-solving.

Customer Success 94

Customer Success Management SaaS Technical Review 94

User Pilot

MARCH 27, 2023

They’re particularly useful for identifying friction and drop-off points. UX designers use product usage analytics to understand how users engage with the product UI, identify friction and make the user experience more intuitive. Tracking the less successful users, like your NPS detractors , could flag up issues like friction.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. Use product analytics to uncover frictions and eliminate them proactively. It helps you pinpoint areas of friction that require immediate attention. Then you know where to prioritize your efforts and eliminate the friction points.

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payment Methods 94

User Pilot

JULY 13, 2023

Find out potential friction by analyzing the customer journey stages with funnel analysis. It lets you understand if your company is doing good or needs to improve its performance. After proactively identifying potential friction points , you should make necessary improvements to eliminate the friction.

Metrics 89

Metrics Customer Lifetime Value Benchmarks Churn 89

User Pilot

FEBRUARY 26, 2023

Examining user activity and customer interaction to identify and eliminate friction points. Spot renewal opportunities : A good playbook increases your understanding of customer behavior, making it easier to identify and spot a renewal opportunity from a mile away. Friction keeps users from accomplishing their goals using your product.

Customer Success 88

Customer Success SaaS Retention Education 88

User Pilot

JUNE 29, 2023

Some best practices of effective documentation include experimenting with formats to see what works best, remembering simplicity is key, using analytics to identify friction areas , and listening to feedback. A good user guide will be clear, comprehensive, and easy to understand. What are the different types of user documentation?

Management 85

Management Technical Review Software Review Customer Support 85

User Pilot

MAY 3, 2023

Secondly, you can use software usage analytics to reduce friction. Reduce friction. Use analytics to identify friction points in the customer journey and focus your efforts on removing them. ” This is good advice in the product world, too! Is it worth spending time on product usage analytics? Boost user experience.

Software 69

Software Management User Experience Metrics 69

User Pilot

DECEMBER 19, 2023

Perform conversion funnel and related analysis to uncover friction points. Only when you take good care of your key user accounts will you be able to enjoy repeat usage and more revenue? This translates into improved engagement and an overall good first impression. Collect and act on customer feedback to improve satisfaction.

SaaS Payments 82

SaaS Payments Management Customer Lifetime Value SaaS 82

User Pilot

MARCH 15, 2023

Session recordings are excellent for showing you where users experience friction. Click heatmaps are a great tool to identify areas of friction. Use session recordings to understand friction See user engagement in action with session recordings, which is a video playback of a user’s in-app experience.

Onboarding 90

Onboarding User Experience Engagement Software 90