Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. Break Down Data and Collaboration Silos. We all know that silos are the enemy of efficiency. With Totango’s Customer Experience Canvas , your entire company can collaborate in one shared workspace.

Customer Success 119

Customer Success Enterprise Data Sales 119

SaaStr

FEBRUARY 20, 2023

Unfortunately, these verticals can quickly become communication and work silos resulting in different day-to-day goals. Polius collected the data that gave him a unique perspective on what it would take to sell better. This harmony is often challenging, given how traditional work structures function.

Management 216

Management SMB Communication Sales 216

SaaStr

MAY 13, 2022

It helps eliminate silos by aligning cross-functional teams around the goal of generating revenue through iterative processes. Know your data. “Data will never be perfect, so trends matter most.” Gone are the days when you could have your data, set, systems, or processes in a silo. Key Takeaways.

Revenue 234

Revenue Scale Engineering Marketing 234

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 92

Data Finance Enterprise Interviewing 92

SaaStr

OCTOBER 16, 2020

Data lock is real. Structured Data. Even if data resides in many silos, structuring makes it unique. We all underestimated this in the earlier days of SaaS. There may be 100+ CRMs today, but most us just want to pick the one we know. LinkedIn owns the human record. Partners + Ecosystem.

Enterprise 362

Enterprise Branding Onboarding SaaS 362

SaaStr

JANUARY 31, 2024

Splunk’s core product is a platform for collecting and analyzing high volumes of machine-generated data. Where do you start, and which data cuts should you look at to assess the health of your pipeline? ” In essence – re-train your sales team to think about pipeline requirements based on actual data vs. gut instinct.

Enterprise 265

Enterprise Scale Sales SaaS 265

SaaStr

APRIL 28, 2022

But when you stick to traditional, siloed sales motions, you may prevent your goals from being met. To find your priority accounts, examine your first-party data, third-party data, and general demographics. Start with data, follow with strategy, and focus on execution. Key Takeaways. Focus on how you can add value.

Scale 265

Scale Education Strategy Engagement 265

Blulogix

FEBRUARY 9, 2024

Regulatory Compliance and Data Security : Subscription models often necessitate handling sensitive customer data and navigating a complex landscape of regulations. Ensuring compliance and securing data are paramount challenges that require robust systems and practices.

Revenue 52

Revenue Business compliance B2B 52

Blulogix

FEBRUARY 9, 2024

As businesses navigate the complexities of subscription-based models and the broader digital economy, the mechanisms of data mediation and rating stand as guardians of integrity and transparency. In the context of subscription services, this could range from the number of API calls in a software service to data usage in a telecom service.

Data 52

Data Scale compliance B2B 52

Blulogix

FEBRUARY 13, 2024

This blog post explores the importance of expanding the responsibility of monetization beyond traditional departments, advocating for it as a cross-functional discipline critical to achieving comprehensive business success. Shared access to this data can inform decision-making across departments.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

SaaStr

DECEMBER 14, 2021

More “solutions” can bring more problems, including siloed data, fragmented workflows, and a disjointed customer experience – holding back growth. Airtable CMO Archana Agrawal will discuss how marketers can overcome these challenges and build marketing foundations for rapid customer acquisition and growth.

Scale 249

Scale Scaling Marketing Consulting 249

SaaStr

FEBRUARY 20, 2024

As they began Dynamic Account assignments, Gusto began breaking down categories and account criteria and ruled out a few “traditional” sales silos that they released weren’t helping them better segment a sales rep’s book of business.

Scale 228

Scale Sales Marketing Construction 228

SaaStr

DECEMBER 20, 2022

You can leverage data and intelligence coming from the product to create a magical moment for the sales folks down the funnel and even for other companies within the platform. Break down silos between Sales and self-serve. Prioritize data, systems, and infrastructure to power GMT teams with product intelligence.

Revenue 130

Revenue Marketing Sales Mobile 130

Blulogix

JANUARY 29, 2024

In this blog post, we aim to shine a light on these common mistakes and offer advice on how to steer clear of them. Mistake #3: Overlooking Data Integration Effective billing relies on accurate data from various sources, such as usage data, customer information, and product catalogs.

Payment Solutions 52

Payment Solutions Payment Services Payments Payment Features 52

SaaStr

FEBRUARY 19, 2019

The vast majority of data about your customers’ usage habits, health, feature adoption, etc. When CSM is siloed off from Product, the dynamic that arises is often a “CSM of the gaps” approach, as outlined by Gainsight COO Allison Pickens in this blog. Bust down the silos. So what’s the solution?

Customer Success 147

Customer Success Payment Solutions SaaS Payments Scale 147

SaaStr

JANUARY 3, 2023

The reason: it provides abundant data and can help drive insights while optimizing the entirety of the customer lifecycle from PLG to sales-led growth. . Traditionally, each of these departments was siloed. RevOps can help you unlock enterprise value and drive science into the customer lifecycle via powerful data. Not anymore.

Enterprise 240

Enterprise Sales Sales Funnel Compensation 240

Totango

NOVEMBER 1, 2021

Break down silos : Effective collaboration and communication between CS and other departments throughout the organization is key. Collect and activate data : Don’t gather data just for the sake of having data. Put data into context and use it to help improve the success of customers or other departments.

Customer Success 99

Customer Success Leadership Communication Enterprise 99

SaaStr

MARCH 11, 2022

While working remotely, people have been stuck in silos, and a lot of the joy in working with others, in developing relationships, has been lost. Staff must be surveyed over time, but be mindful to not make long-term decisions on short-term data. The dynamics are ever-evolving. . That’s what the workplace is all about.

Data 271

Data Leadership Development Technology 271

Totango

APRIL 4, 2024

Break down barriers: Give sales and CS clearly defined roles Silos lead to misunderstandings and the loss of winnable customers. One way they’ve done this is by creating a bi-directional data sync with Salesforce and Totango to ensure all information flows from one system to the other, leaving no room for gaps in information or data.

Customer Success 89

Customer Success Retention Revenue Sales 89

SaaStr

JUNE 22, 2021

The most recent report gathers data from 1600 respondents, the largest pool to date, and the findings are quite striking compared to previous years. . As you begin to scale, it’s critical to remember two things: The Importance of Data. Today’s Critical Challenges For Customer Success . How Customer Success Drives Growth.

Scale 219

Scale Customer Success Scaling Compensation 219

User Pilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly.

Data 82

Data Systems Review Software Review Company Culture 82

Totango

NOVEMBER 1, 2021

Break down silos : Effective collaboration and communication between CS and other departments throughout the organization is key. Collect and activate data : Don’t gather data just for the sake of having data. Put data into context and use it to help improve the success of customers or other departments.

Customer Success 86

Customer Success Leadership Communication Enterprise 86

Blulogix

FEBRUARY 22, 2024

Data Accuracy and Consistency: Ensuring data accuracy and consistency across platforms is critical for effective monetization but can be challenging due to disparate data sources and historical data quality issues. Establish ongoing data management practices to maintain the integrity of your monetization system.

Systems Review 52

Systems Review compliance Technical Review B2B 52

Blulogix

FEBRUARY 22, 2024

As these sectors continue to evolve, the importance of end-to-end integration, automated order activation and provisioning, and efficient data mediation and rating becomes increasingly apparent. This blog post delves into why these elements are indispensable for digital service providers aiming to thrive in today’s market.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

Blulogix

FEBRUARY 11, 2024

This blog post serves as your step-by-step guide to developing a Monetization Framework that aligns seamlessly with your business goals, ensuring agility, efficiency, and growth. Utilize data analytics to segment your customer base and identify unique value propositions for each segment.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Subscription Flow

JANUARY 11, 2024

There are many lessons to be learnt from its success and its specific offering of features in the world of SaaS, all of which we will be going over in this blog. Systems with inaccurate data have a substantial impact on a company’s productivity, client interaction, and profitability.

Payments 52

Payments SaaS Payments Payment Features Payment Services 52

Blulogix

FEBRUARY 9, 2024

Integrate Seamlessly: Ensure that the monetization platform integrates seamlessly with other business systems, such as CRM and ERP, to leverage data across the organization for informed decision-making.

Payment Features 52

Payment Features B2B Subscription Innovation 52

Blulogix

FEBRUARY 12, 2024

Cross-Functional Collaboration: Break down silos by fostering cross-functional teams focused on monetization initiatives. This could involve training sessions, workshops, and access to data and analytics tools that help employees understand customer behavior, market trends, and monetization opportunities.

Innovation 52

Innovation B2B Construction Leadership 52

Blulogix

FEBRUARY 9, 2024

Agility and Personalization: The digital foundation of many subscription services allows businesses to leverage data analytics for personalized offerings. This model encourages businesses to consistently engage with and understand their customers, leading to improved products and services tailored to customer needs.

Business Model 52

Business Model Subscription Payment Features Business 52

Blulogix

FEBRUARY 9, 2024

Seizing the Opportunities Despite these complexities, subscription billing presents unparalleled opportunities for businesses to enhance their financial health and customer relationships: Enhanced Customer Insights: Subscription billing systems gather valuable data on customer preferences, usage patterns, and payment behaviors.

Payments 52

Payments Payment Services Subscription Payment Features 52

Blulogix

FEBRUARY 10, 2024

Integrate Systems and Data: Seamless integration across CRM, ERP, and monetization platforms ensures that data flows smoothly from one stage of the Q2C process to the next. Customer feedback and behavioral data can also inform strategies to enhance the overall experience.

Payments 52

Payments Payment Services Payment Solutions Payment Methods 52

Totango

NOVEMBER 1, 2021

Break down silos : Effective collaboration and communication between CS and other departments throughout the organization is key. Collect and activate data : Don’t gather data just for the sake of having data. Put data into context and use it to help improve the success of customers or other departments.

Customer Success 69

Customer Success Leadership Communication Enterprise 69

Totango

JUNE 10, 2022

Having a multi-dimensional customer view that allows for unified visibility into each customer from all of your data sources. Having friction-free, shared participation across the organization that empowers everyone to deliver outcomes and break down silos. While this list may seem exhaustive, fortunately, Totango is here to help.

Customer Success 81

Customer Success Scale Business Onboarding 81

SaaStr

DECEMBER 16, 2022

Sales reps often talk to customers as if they are in stand-alone stages, independent silos. Unlike the old days of giving sellers a phone book and telling them to start calling, you can now look at intent data to see who is in market. Use Data-Driven Coaching to Shape Your Sales Team’s Success. Don’t Fumble The Handoff.

Revenue 236

Revenue Technical Review Forecasting AI 236

ChurnZero

MARCH 9, 2023

The decentralization of customer data caused by these second-hand, siloed tools poses a threat to CS teams’ ability to automate, and therefore provide proactive support and scale.” The full report sums up these findings this way: “Customer Success teams are inheriting their tech stack from other departments.

Customer Success 52

Customer Success Scale Technology Scaling 52

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. To deliver support, technology solutions should use customer data to deliver customers relevant, personalized responses quickly.

Branding 104

Branding Technology Customer Success Onboarding 104

SaaStr

APRIL 4, 2022

Rather than operating on our own in silos, marketers must extend our focus beyond top-of-funnel metrics and partner with sales to create a pipeline velocity. . Begin doing this by understanding the voice of your customers and going deep into lost opportunities and closed-won data. Demand generation is an antiquated discipline.

Scale 255

Scale Revenue Scaling Marketing 255