User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. And customer success teams to improve customer satisfaction and customer loyalty.

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 94

Technical Review Management Leadership Systems Review 94

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Manage customer feedback.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss. What are some of your faves?

SMB 59

SMB SaaS Benchmarks Subscription 59

Full Session

DECEMBER 4, 2022

Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. Let’s start by defining the customer churn analysis.

Churn 52

Churn Payment Services Payments SaaS Payments 52

Groove HQ

JULY 15, 2019

Customer experience is the differentiator in today’s market. Find out how to make it work for your business by: Defining your customer experience, minus the fluff Analyzing the right metrics (hint, numbers and people) Improving adoption through organization-wide best practices Customer experience definition Don’t let the jargon scare you.

Metrics 63

Metrics Marketing Business Customer Support 63

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

SEPTEMBER 26, 2023

That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate.

AI 258

AI Generative AI Venture Capital SaaS 258

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 91

Social Media Software Review Technical Review Machine Learning 91

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Payments B2B 94

Tom Tunguz

MARCH 19, 2014

I’ve been getting a few questions about the tools I use to publish this blog, so I figured I’d write about it and reveal the machinery behind the curtain. Jekyll is the blogging engine; Github is the hosting provider; Mou is the app I use to write these posts; and RStudio is the place I analyze data and make charts.

Engineering 100

Engineering User Experience Subscription Payment Features 100

User Pilot

FEBRUARY 26, 2024

What is marketing funnel analysis? How is it different from sales funnel analysis? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis? Book the demo!

Marketing 92

Marketing Sales Funnel Forecasting Customer Lifetime Value 92

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Tom Tunguz

AUGUST 16, 2020

On Wednesday, August 26th at 9 AM Pacific, Redpoint Office Hours will welcome Tyler McNally, the VP of Customer Experience at Gainsight. He provides weekly data driven analysis of SaaS companies on his blog Clouded Judgement. My partner, Jamin Ball, will be leading the discussion. This Office Hours will be a virtual event.

Cloud 301

Cloud B2B Trends Customer Success 301

SaaStr

APRIL 18, 2024

That buyer needs to do a competitive analysis that is customer-tailored for her specific corporate needs. That buyer is implementing a ton of business process change. That buyer needs to build a case for her colleagues to buy the solution.

Sales 234

Sales Business 234

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It also involves tracking a wide array of reports, including trend analysis, funnel analysis, heatmaps , and user session recordings. You can even use trend analysis reports to identify common patterns in product usage.

User Experience 99

User Experience Engagement Trends Churn 99

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

SaaStr

MARCH 29, 2024

They wanted to do three things: Enter a space they had no product or customers in today; and Add on at least $10m of extra revenue for the year; and Not add too much to their burn rate. It might be worth close to nothing based on a DCD analysis. So the other day a CEO reached out to me about advice on an acquisition. No VCs at all.

Pricing 244

Pricing Scale Startup Acquisition 244

User Pilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Let’s get right to it!

Retention 83

Retention Social Media Customer Lifetime Value Acquisition 83

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Setting up custom conversion events to track the customer experience and progress.

Underperforming Technical Team 91

Underperforming Technical Team User Experience Customer Lifetime Value Retention 91

User Pilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. What is a retention table?

Retention 80

Retention Trends Engagement Churn 80

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 75

Retention Metrics Strategy Scale 75

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. Conducting user flow analysis will help you better understand user behavior, reduce churn , and boost conversions. What is a user flow analysis? signing up for an app).

Onboarding 86

Onboarding User Experience Churn Engagement 86

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 85

Social Media Data SaaS Scale 85

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 52

Payment Features Subscription Payments B2B 52

User Pilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. In this article, we’ll discuss the features and limitations of Amplitude analytics.

Retention 90

Retention Data Analysis Scale Data 90

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you!

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 96

Data Data Analysis Software Review SaaS 96

Blulogix

APRIL 8, 2024

This blog post covers the significance of automating the synchronization of financial transactions, including revenue, payments, and adjustments, with ERP systems and explores how this alignment can transform financial management within subscription-based businesses.

Payment Solutions 52

Payment Solutions Payment Services Payments Subscription 52

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. TL;DR Data tracking is the process of collecting, identifying, and organizing data for analysis. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. What is data tracking?

Data 89

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 89

User Pilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Performing path analysis with Userpilot. Customizing in-app tooltips with Userpilot.

User Experience 97

User Experience Pricing Engagement Mobile 97

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Business 101

Business Software Review Technical Review Retention 101

Blulogix

FEBRUARY 13, 2024

Creating a Monetization Framework For Your Business View the Whitepaper Understanding Customer Value At the heart of any successful subscription service lies a profound understanding of customer value—what customers find beneficial, necessary, and worth paying for on an ongoing basis.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52