CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

Crafty CTO

FEBRUARY 7, 2023

Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. The blog needed a new name, but I also working on naming the new entity, and realized it might be possible to find a name that would work well for both. New needs This time around, my requirements were a little broader.

CTO Hire 40

CTO Hire New CTO CTO Software Engineering 40

Blulogix

APRIL 6, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: The Key to Service Activation and Provisioning In the competitive landscape of subscription-based services, the ability to quickly and efficiently activate and provision services for customers stands as a critical differentiator.

Subscription 52

Subscription Payment Features B2B Scale 52

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. The Silent, Lurking Churn: Activation Rates Less Than 90%. SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre. Plan For It.

SMB 216

SMB Scale Marketing Sales 216

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 95

B2B Subscription Payment Features Scale 95

Blulogix

APRIL 8, 2024

This blog post covers the significance of automating the synchronization of financial transactions, including revenue, payments, and adjustments, with ERP systems and explores how this alignment can transform financial management within subscription-based businesses.

Payment Solutions 52

Payment Solutions Payment Services Payments Subscription 52

SaaStr

OCTOBER 23, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: CB Insights: Yes, Venture is Down. But You’ll Probably Need 50 Million Active Users for Freemium to Actually Work as a Business Model. Designing a Product Your Customer Can’t Live Without | Brex’s CEO and Mutiny’s CEO.

CTO 176

CTO Scale Business Model Retention 176

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Poor Customer Experience: Inaccuracies in billing can lead to customer dissatisfaction, impacting loyalty and retention.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior.

User Experience 106

User Experience Engagement Trends Churn 106

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Blulogix

APRIL 2, 2024

From navigating account hierarchies and product configurations to handling intricate pricing models and regulatory compliance, the path is fraught with potential pitfalls that can impede business growth and customer satisfaction. Leveraging complexity to your advantage can differentiate your business in a competitive market.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 59

B2B Subscription Payment Features Customer Success 59

User Pilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Activation funnel. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. Map out each stage in the customer journey Choose the customer journey you want to analyze, then map every touchpoint , from initial contact to conversion.

SaaS Payments 106

SaaS Payments Payment Services Payment Methods Payment Solutions 106

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Reconciliation of Services: Aligning billed services with actual usage to prevent revenue leakage and maintain customer trust.

Scale 52

Scale Subscription Payment Features B2B 52

Subscription Flow

MARCH 12, 2024

Paystack guarantees fast, dependable, and secure transactions by means of an intuitive interface and strong security protocols, thereby cultivating trust between customers and merchants. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? But you probably already knew that, right?

Merchant Services 96

Merchant Services Payment Services Payment Methods Payment Features 96

Blulogix

MARCH 19, 2024

This blog post will review the complexity of managing digital inventory in subscription models and shares best practices for effective oversight. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.

B2B 52

B2B Subscription Payment Features Management 52

User Pilot

JANUARY 31, 2023

Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. There are three main phases you should consider: Pre-launch phase: This phase includes activities like market research, product development, product testing, etc. Let’s see how you can do it.

Metrics 98

Metrics Scale Software Review Retention 98

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

Neil Patel

DECEMBER 16, 2021

If you’re a small business owner trying to compete in the big leagues , this blog is for you. You’ll need to start a blog. Start a Blog. That’s a lot of content, so you’re going to need a quality blog to draw attention to your site. Seventy percent of customers prefer articles to ads according to research.

Social Media 145

Social Media Strategy Marketing Business 145

User Pilot

APRIL 28, 2023

Implementing a product adoption framework can help you slash your churn rate and prevent people from leaving your product, transform your customers into your best marketing tool, and boost expansion revenue. The product adoption process has six stages: awareness, interest, evaluation, trial, activation , and adoption.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

Blulogix

JANUARY 30, 2024

BluIQ vs. the Rest: How to Make an Informed Billing Platform Decision By BluLogix Team Selecting the right billing platform is a crucial decision that can significantly impact your business, affecting everything from revenue to customer satisfaction and operational efficiency. This enhances the overall customer experience.

Operational efficiency. 52

Operational efficiency. Subscription Payment Features Cloud 52

Subscription Flow

MARCH 25, 2024

Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business. After which we will be ending the blog by shedding light on the case studies of some of SubscriptionFlow’s existing clients to demonstrate.

Merchant Services 103

Merchant Services Payment Services Payment Methods Payment Facilitation 103

Blulogix

JANUARY 9, 2024

In previous posts, we’ve discussed various aspects of the selection process, including the significance of data integration, the role of activation and provisioning, and how BluIQ by BluLogix excels in these areas. This leads to more accurate billing, fewer billing disputes, and improved customer satisfaction.

Payment Features 52

Payment Features Payment Services Subscription Payments 52

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 98

Social Media Data SaaS Scale 98

Blulogix

FEBRUARY 22, 2024

As these sectors continue to evolve, the importance of end-to-end integration, automated order activation and provisioning, and efficient data mediation and rating becomes increasingly apparent. This blog post delves into why these elements are indispensable for digital service providers aiming to thrive in today’s market.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

User Pilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products. Types of customer analytics include descriptive, diagnostic, predictive, and prescriptive analytics.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

FEBRUARY 7, 2023

Get it right, and you’ll transform the user onboarding experience for your customers. TL;DR User onboarding is a multi-faceted, multi-dimensional process designed to drive customer success throughout the entire customer lifecycle. Crucially, onboarding users is not a ‘once and done’ activity. Ready to get started?

Onboarding 98

Onboarding SaaS Mobile Education 98

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

Blulogix

DECEMBER 14, 2023

This chapter will be your Rosetta Stone, unlocking the secrets of choosing the perfect model and metrics to craft a UBP strategy that sings your customers’ praises and fuels your growth engine. Tiered Usage: A Stairway to Customer Satisfaction Imagine a majestic staircase, each step leading to a more breathtaking view.

Pricing 52

Pricing Metrics Subscription Payment Features 52

Blulogix

DECEMBER 19, 2023

Remember, transitioning to UBP is not just about flipping a switch; it’s about orchestrating a symphony of internal alignment, system readiness, customer communication, and a dash of experimentation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success.

AI Search 59

AI Search Subscription Payment Features Finance 59

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? Knowing Your Customers: Knowing your customers is essential for retaining them.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Buffer Resources

FEBRUARY 5, 2024

  The last time we got any real figures on the percentage of online sharing activity that was dark social was in 2016 – it was estimated at 84 percent. The prevalence of this number has likely only increased as privacy concerns have grown and regulations on social media activity have tightened.

Social Media 97

Social Media Branding Engagement Strategy 97

Neil Patel

APRIL 21, 2021

With the fall of traditional outbound marketing, influencer marketing is becoming one of the most effective ways to attract customers and clients. To locate the ideal influencer , you need to take it one step further and think about the types of topics, blogs, and twitter handles that your audience would follow.

Social Media 133

Social Media Technical Review Compensation Software Review 133