User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly. How do you measure customer retention rate?

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 98

Strategy SaaS Onboarding Scale 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 90

SaaS Payments Strategy Payment Solutions SaaS 90

User Pilot

OCTOBER 31, 2022

If you’re a product manager, the 8 most essential product engagement metrics you should measure are the Product Engagement Score , Week 1 Engagement, Product Stickiness , Time in Product, Feature Adoption Rate , Retention Rate , and Churn Rate. Feature adoption rate. Feature Adoption Rate.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 27, 2024

To create customer behavior-based segments, you need to analyze several elements, such as purchase patterns, product usage , and adoption rates. For instance, your goal could be to improve product adoption. Include onboarding tooltips for feature discovery to boost adoption. Customize onboarding with Userpilot.

Customer Lifetime Value 94

Customer Lifetime Value Retention Engagement User Experience 94

User Pilot

FEBRUARY 25, 2024

By visualizing the conversion rate at each step, funnel analysis identifies where users drop off and highlights opportunities for improving the user experience and increasing conversions. Identify drop-off points from the report Carefully review the funnel analysis chart to pinpoint stages with high drop-off rates.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

MAY 2, 2024

Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Customer retention rate Customer retention rate is the percentage of current customers who continue using the product over a specific period, like a month or year.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Testimonials and videos improve conversion rates. And most importantly, improve conversion rates. build in-app experiences that increase product adoption and retention without coding). Userpilot blog post. Next, create user personas.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Totango

APRIL 9, 2024

However, achieving this alignment between different functions is easier said than done, as revealed by mixed ratings from the panelists regarding the strength of this partnership within their organization.

Scale 108

Scale Sales Compensation Customer Success 108

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform. This enhances your user engagement and ensures your customers are always informed.

Communication 84

Communication Customer Success Scale Enterprise 84

User Pilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It also helps identify better ways to engage users.

User Experience 105

User Experience Engagement Trends Churn 105

Andreessen Horowitz

FEBRUARY 14, 2024

Having spent the last few years studying this market, we observed two key drivers behind the adoption of this platform shift — one architectural, and the other organizational. Many popular AI applications also rely on Upstash’s rate limiting and caching SDK when working through the quirks of OpenAI’s SLA.

Investment 102

Investment DevOps as a Service AI Search Application Development 102

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption.

Education 96

Education Onboarding Communication Retention 96

User Pilot

JANUARY 31, 2023

You need to generate interest and drive sales by creating awareness and buzz around the product launch, as early adopters are your key potential customers. Number of registrations from referrals Referral marketing is a powerful tool for driving product adoption and boosting a product’s popularity during the pre-launch phase.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction. Feature adoption rate – how many users are adopting the new feature?

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Adoption is essential because it drives customer success and increases engagement.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

SaaS 95

SaaS Sales Funnel Customer Lifetime Value Acquisition 95

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MARCH 31, 2023

TL;DR User onboarding is the process that users undergo to adopt your product or service. Here, the metrics help you understand what features lead to greater engagement and higher activation rates. Your trial-to-paid conversion rates will improve as a result. The formula for calculating the user activation rate.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. That is, you can track metrics such as activation rate, churn rate, retention rate, etc., A high usage level is a sign of feature adoption.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Userpilot and Appcues are the top two feature adoption software.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

User Pilot

JUNE 26, 2023

Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement. Product growth metrics, such as the expansion MRR rate, let you track the expansion and adoption of your product over time. What are product metrics?

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. The more features they use, the more value they get from your product, and the higher retention and user adoption rate.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

Totango

JULY 11, 2023

“Leader” in the Grid® Report for Customer Journey Mapping software “Highest User Adoption” in the Enterprise Implementation Index for Customer Journey Mapping software “Totango is helping us build in greater automation, a more proactive and preemptive discipline and a higher user adoption rate among our team.”

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Blulogix

FEBRUARY 9, 2024

As we delve deeper into the subscription economy, it’s essential to understand the multifaceted benefits and inherent challenges of adopting recurring revenue models. Pricing Strategy Complexity: Developing and adjusting pricing strategies that reflect value, encourage adoption, and sustain profitability can be complex.

Revenue 52

Revenue Business compliance B2B 52

User Pilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue. Feature usage rate.

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. Ultimately, a product marketing manager’s main objective is to create and execute a marketing strategy that will boost demand and adoption for the product.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption.

Education 78

Education Onboarding Communication Retention 78

Blulogix

JANUARY 16, 2024

BluIQ by BluLogix stands out as a comprehensive tool, enabling businesses to seamlessly adopt and benefit from this dynamic billing method. They are not locked into fixed-rate plans and only pay for what they consume, leading to more satisfied and loyal customers. This flexibility enhances revenue predictability and profitability.

Pricing 52

Pricing Scale Telecommunications Subscription 52