User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 105

Trends SaaS Technical Review Retention 105

Tom Tunguz

SEPTEMBER 1, 2021

Assuming current trends hold, sales efficiency in 2021 should nudge up to about 0.57. The company spent $47m in 2019 on sales and marketing, and $52m in 2020, an increase of $3m or 6%, while growing revenues 49%. The 2020 sales efficiency is 0.54. Impressively, Amplitude has charted an increasing growth rate in the first half of the year.

Metrics 241

Metrics Benchmarks PayPal Enterprise 241

Chart Mogul

MARCH 1, 2023

See chapter 2 in the report to learn more about net retention benchmarks. When benchmarking, always keep the stage of your business in mind. This trend of retention being lower in 2022 vs. 2021 is not unique to SaaS startups and scaleups. of SaaS businesses with an ARPA less than $10/month have net retention rates over 100%.

Benchmarks 98

Benchmarks Retention B2C Business 98

Unbounce

APRIL 15, 2021

That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) Conversion Benchmark Report for 2021. Introducing the 2021 Conversion Benchmark Report. We found this reduces the impact of outliers (like pages that convert five times better than the rest) on the final benchmarks.

Benchmarks 145

Benchmarks Machine Learning Artificial Intelligence AI Search 145

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. At the 10 to $15 Million ARR mark, the top quartile company grew at 100% year over year versus 45% for the median.

SaaS Payments 219

SaaS Payments Technical Review Software Review Venture Capital 219

SaaStr

FEBRUARY 27, 2024

The rise of a competitive environment paired with growth rates not slowing down and the additional capital resulted in behavior trend changes. So knowing these two things together, Sapphire saw some of the behavior trends change across its portfolio. This similar trend holds true for marketing and rev ops. Benchmark and iterate.

VP of Engineering 234

VP of Engineering Scale Marketing Benchmarks 234

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Read more on Customer Success industry trends: . However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

ChurnZero

NOVEMBER 6, 2020

How can you compare your score to others in your industry, or to any general benchmarks? Below, I’ll walk through some strategies for both external and internal benchmarking, as well as try to convince you that the score itself should be the last thing on your mind. External Benchmarks. Overall Benchmarks.

Benchmarks 58

Benchmarks Churn Trends Enterprise 58

OPEXEngine

OCTOBER 7, 2020

We filtered on the Bessemer Nasdaq SaaS Index for companies with revenues between $100M and $300M and revenue growth rates over 25%, to give us a cohort of public companies small enough to see resource allocations and trends more easily than with very large companies. The average EBITDA margin has improved in a trend that may continue in Q3.

Trends 96

Trends Technical Review Headcount SaaS 96

Tom Tunguz

APRIL 29, 2019

The company has been operating the business consistently at -$40m in net income for the past three years, as revenue has grown from $105m to $401m, and the net income has become decreasingly negative with time, a positive trend. As I wrote about in the Zoom S-1, Zoom has generated profits throughout its growth.

Benchmarks 270

Benchmarks Metrics Scale Revenue 270

Chart Mogul

JUNE 9, 2023

We’re even seeing changes in funding trends. ChartMogul Live hosts a panel of industry experts to cover the far-reaching topic: SaaS Growth Trends in 2023. After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand.

Trends 52

Trends SaaS Payments Payment Solutions 52

User Pilot

NOVEMBER 27, 2023

Couple this analysis with the use of retention tables , and you’ll be able to look at retention trends for several periods. Once you’ve uncovered user behavior trends, you can easily use these to improve your retention strategy and increase retention rates.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

User Pilot

MAY 13, 2024

New user activation dashboard focuses on converting new sign-ups to active users by monitoring and analyzing activation metrics and trends. Monthly recurring revenue dashboard tracks revenue trends and sources, helping focus on profitable strategies and customer segments. Trends of active users and companies. Conversion trends.

Metrics 105

Metrics SaaS Acquisition Retention 105

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. However, most teams surveyed fell well below industry benchmarks on CS team headcount—an area of improvement for 2023.

Trends 52

Trends Customer Success Headcount Scale 52

Tom Tunguz

AUGUST 26, 2019

This has more to do with the trend that current IPOs tend to be around $200M and New Relic went public in 2014, when the median revenue at IPO was closer to $100M. Cisco acquired AppDynamics for $3.7B in 2017, the day before their IPO. At the time of IPO, both DDOG and APPD filed at about $200M in revenue. NewRelic filed with about $85M.

Metrics 189

Metrics Benchmarks Scale User Experience 189

CustomerSuccessBox

AUGUST 10, 2021

Any changes in the market, like trends and customer usage, may also require revisiting the customer health score. Contrarily, only 1% of companies only maintain customer health to benchmark against a best-in-class customer and overall ROI. Some Customer Health Score Trends. Hence churn decreases and retention rate increases.

Trends 52

Trends Forecasting Benchmarks Churn 52

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

Chart Mogul

JUNE 1, 2023

Tips for tracking customer retention Run cohort analysis on top of your customer retention metrics Using cohort analysis helps you identify trends in a particular group of customers. Reminder: in SaaS, a cohort is a group of customers that start their first subscription in the same month and year.

Retention 90

Retention Metrics Benchmarks SaaS 90

SaaStr

SEPTEMBER 23, 2022

The unpredictable market has given rise to new trends and a new type of elite company, which Bessemer Venture Partners have dubbed the Centaur. To illustrate the turbulence, consider the following metrics: The BVP NASDAQ Emerging Cloud Index (the public benchmark of software performance) has contracted by more than 40%.

Cloud 245

Cloud Trends Benchmarks Business Model 245

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Azure has gone back above trend as they’ve benefited quite a bit form the recent AI boom There’s many ways of answering the question of “is software rebounding” when looking at performance from Q4.

Cloud 177

Cloud Software Azure AWS 177

OPEXEngine

JANUARY 17, 2020

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. Benchmarking SaaS Cost of Goods and Gross Margins. SaaS COGs have been trending down, while gross margins have been trending up. The post SaaS Cost of Goods Trending Down – By How Much? appeared first on OPEXEngine.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

OPEXEngine

DECEMBER 31, 2019

If that’s the case, you need to take action with Customer Success and Customer Support to try and reverse the trend. The post 110% Net Dollar Retention Is The Benchmark appeared first on OPEXEngine. Generally we find it’s not a product issue, but rather a customer success issue and/or onboarding issue.

Benchmarks 49

Benchmarks Retention Churn Customer Success 49

User Pilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). A good sentiment score can vary widely depending on the industry and specific benchmarks. Detailed reporting capabilities where you can track changes over time and predict future trends based on customer data.

Scale 105

Scale Social Media Benchmarks Software Review 105

Tom Tunguz

OCTOBER 15, 2014

In the past, we have benchmarked the revenue per employee of large publicly traded SaaS companies and determined that the average is about $200k of revenue per person. In the chart above, Business Objects, a business intelligence company, sets the benchmark. But, that analysis examined revenue per employee that only one point in time.

Benchmarks 100

Benchmarks Revenue Scale Metrics 100

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 256

Cloud Payments Software Review Payment Solutions 256

Tom Tunguz

SEPTEMBER 29, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Two trends surface from the data. Founded in 2007, MobileIron is a leader in the Mobile Device Management sector.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” Ideally you’d see incremental improvements in these metrics (or at least quickly spot and diagnose any worrying trends in your cohorts).

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

Tom Tunguz

OCTOBER 28, 2013

This trend is broad. A third party pools the data to benchmark compensation trends across the executive functions in startups (CEO, VP of Product, VP of Marketing, VP of Sales, and so on) across the different financing series, locations, development stages and founders vs non-founders.

Compensation 100

Compensation Trends Startup Benchmarks 100

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Overall I’d say the net new ARR trends paint more of a “definitely not getting worse, and on the brink of rebounding” picture. net retention and CAC payback). Let’s get into some high level data.

Cloud 177

Cloud Software Benchmarks Retention 177

Tom Tunguz

APRIL 14, 2020

The data is insightful both as a tool for benchmarking your own company and also to understand the mentality of sales leaders in this challenging time. These trends fall in line with what we are observing across our portfolio. I’ve known Sam a long time and he’s done remarkable work with this community.

Sales Hiring 282

Sales Hiring Forecasting Sales Travel 282

For Entrepreneurs with David Skok

NOVEMBER 15, 2018

This is the sixth annual survey we’ve produced together, which provides data to help SaaS companies benchmark their performance against their competition. In Part 1, we covered growth rates, go-to-market trends, and CAC Rations and CAC Payback. We’re excited to share Part.

SaaS 240

SaaS Benchmarks Trends Technology 240

OpenView Labs

SEPTEMBER 23, 2019

Benchmarks are the only check on whether or not a business is generating efficient growth. Benchmarks act as a swim lane for operating a business and allow operators to build a hyper-growth business that provide permission to believe. How Do I Know What My Benchmarks Are? You have your peer benchmark set. Horizontal).

Benchmarks 40

Benchmarks Data SaaS Scale 40

OpenView Labs

FEBRUARY 2, 2021

With last year in the rearview mirror, we can look at OpenView’s 2020 Expansion SaaS Benchmarks Report to tell us how exactly COVID-19 impacted SaaS companies. The report’s authors already laid out how to get back to hyper-growth , and their article inspired me to share my predictions for 2021’s most important product marketing trends: 1.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

OPEXEngine

OCTOBER 25, 2019

Cost of revenue is trending down for SaaS companies, leading to higher gross margins. We have seen greater efficiency and increased productivity in the use of capital and labor in our benchmarking over the past five years. The post SaaS 2020 Planning: Global Market Trends appeared first on OPEXEngine.

Trends 40

Trends Marketing SaaS Azure 40

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Analysis trends in behavior analysis to understand what brings value to users so you attract the right customer fit. SaaS conversion rate benchmarks Having benchmarks gives you a point of reference to gauge your performance relative to industry standards.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105