OPEXEngine

OCTOBER 10, 2019

The Subscription Show is coming to Boston in a few weeks at the World Trade Center. I’m thrilled to be speaking there about SaaS Metrics and Benchmarks. The show is 100% focused on subscription models, operations, pricing, marketing and subscription-centric technologies, and organized by Subscription Insider.

Payment Features 40

Payment Features Subscription Payment Services Benchmarks 40

ChurnZero

NOVEMBER 6, 2020

How can you compare your score to others in your industry, or to any general benchmarks? Below, I’ll walk through some strategies for both external and internal benchmarking, as well as try to convince you that the score itself should be the last thing on your mind. External Benchmarks. Overall Benchmarks.

Benchmarks 58

Benchmarks Churn Trends Enterprise 58

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Overall I’d say the net new ARR trends paint more of a “definitely not getting worse, and on the brink of rebounding” picture. net retention and CAC payback). Let’s get into some high level data.

Cloud 177

Cloud Software Benchmarks Retention 177

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. During the month, 30 customers left and ended their subscriptions. Revenue churn generally occurs for two reasons: existing customers pause their subscriptions or downgrade their plans. Customer Churn Rate Formula.

Churn 84

Churn Retention Benchmarks Customer Lifetime Value 84

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Tips for tracking customer retention Run cohort analysis on top of your customer retention metrics Using cohort analysis helps you identify trends in a particular group of customers. Your customer retention is 75%.

Retention 90

Retention Metrics Benchmarks SaaS 90

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. You can see where we broke from the trend in Q3 ‘22 (this is when macro pressures really kicked in). Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 169

Cloud Software Benchmarks Retention 169

ProfitWell

NOVEMBER 13, 2019

The good news is that the most important subscription KPIs are constant across SaaS businesses, whether you’re selling a timekeeping software or an accounting tool. Read on to find out what the top six subscription KPIs are, why you should be tracking them, and how. Why subscription companies need to track KPIs. Forecast Demand.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

BetterCloud

APRIL 12, 2024

But when you’re managing multiple software subscriptions across your organization, these costs can quickly add up. With a robust SaaS management platform , you can keep track of all your software subscriptions in one centralized dashboard. (If we have the time to delve into it…) Sounds great, right?

AI 52

AI Software Review Systems Review Benchmarks 52

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The last few quarterly earnings recaps have followed a similar trend - performance getting worse. Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 161

Cloud Software Benchmarks Retention 161

OPEXEngine

JANUARY 17, 2020

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free. Table of Contents.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

BetterCloud

APRIL 2, 2024

A centralized dashboard provides a complete picture of all of your applications and software subscriptions to empower your team to identify underutilized subscriptions and optimize costs effectively. Benchmarking : Determine how best to utilize your tech stack with key benchmarking insights with others in your industry.

Technical Review 52

Technical Review Software Review SaaS Benchmarks 52

SaaSOptics

FEBRUARY 13, 2022

And this trend will continue. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. In subscription business on the other hand, revenue cannot be recognized all up-front.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Tom Tunguz

OCTOBER 12, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. In 2009 and 2010, the company recognized more revenue from services than subscription.

Benchmarks 113

Benchmarks Deferred Revenue Venture Capital Outsourced Development 113

Chargify

OCTOBER 21, 2020

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. Objectively Measuring Your Subscription Business.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Clouded Judgement

DECEMBER 9, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. I went back and looked at the last ~50 software IPOs and benchmarked them across a number of metrics. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Benchmarks Subscription Payment Features 130

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Analysis trends in behavior analysis to understand what brings value to users so you attract the right customer fit. SaaS conversion rate benchmarks Having benchmarks gives you a point of reference to gauge your performance relative to industry standards.

SaaS Payments 99

SaaS Payments Payment Methods Payment Solutions Payments 99

OpenView Labs

SEPTEMBER 23, 2019

Benchmarks are the only check on whether or not a business is generating efficient growth. Benchmarks act as a swim lane for operating a business and allow operators to build a hyper-growth business that provide permission to believe. How Do I Know What My Benchmarks Are? You have your peer benchmark set. Horizontal).

Benchmarks 40

Benchmarks Data SaaS Scale 40

Subscription Flow

DECEMBER 26, 2023

We are going to share with you some of the most significant developments in our subscription management software. Also Read: SaaS Subscription Business Trends That You Need to Pay Heed To 1. It goes beyond only offering a service.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Tom Tunguz

JANUARY 1, 2017

They sell their APM software as a perpetual software license in addition to a subscription (SaaS). There are three interesting trends. First, Subscription generated 80% of the revenue in 2014. AppDynamics subscription revenue has three parts: time-bound licenses (42% of last 9 months’ revenue), SaaS (38.6%

Benchmarks 100

Benchmarks Metrics Software Review SaaS 100

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ChurnZero

SEPTEMBER 28, 2021

It’s important to have NPS benchmarks in mind so you can start making effective changes based on your score. Benchmarks allow you to figure out when your score is good, when and where there’s room for improvement, and how you might compare to other competitors in your industry. External Benchmarks. Internal Benchmarks.

Benchmarks 97

Benchmarks Churn Customer Success Subscription 97

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. This trend is likely to continue, too, given Cloudflare and Datadog’s S-1s.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Payrix

APRIL 24, 2024

Each podcast episode will provide insights about Embedded Payments designed to help you feel the transformation and growth of your software business. Welcome to the PayFAQ: Embedded Payments podcast brought to you by Payrix and Worldpay. But a lot of businesses these days have card on file, recurring payments, tokens.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

Stax

FEBRUARY 5, 2024

Implement a system for regular surcharge monitoring, and be open to tweaking your pricing strategy based on customer feedback and market trends. Benchmark against industry peers. On invoices, present it as a separate line item to provide a clear breakdown. Pro-Tip: Offer incentives for choosing off-peak times (i.e.,

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Monthly recurring revenue. Poor onboarding. Bad customer service. Weak customer relationships.

Churn 90

Churn Payments SaaS Payments Payment Solutions 90

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

Andreessen Horowitz

SEPTEMBER 13, 2023

Thus, this ranking serves as a tool to identify and understand category trends, and not as an exhaustive ranking of all consumer AI platforms. This compares to 70% paid traffic for the bottom quartile of non-AI consumer subscription companies, per a16z’s benchmarking of 150 products. Here are our top 6 takeaways.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Clouded Judgement

APRIL 4, 2024

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. Our platform can be purchased in three subscription editions. We price our subscription editions primarily based on edition tier and data volume.

Benchmarks 117

Benchmarks Data Cybersecurity Cloud 117

ChurnZero

SEPTEMBER 8, 2022

There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. There is a 13 percentage point increase in median YoY product subscription growth rate when training is included in a Customer Success package. Customer retention . Customer churn .

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Chart Mogul

DECEMBER 20, 2023

Sure, there are a lot of CRMs on the market, but our unique ability to combine subscription data with sales opportunities and customer communication all in one place has proven powerful. Then our 2023 SaaS Benchmarks Report brought light to how performance trends were reacting to a changing economic context.

Scale 52

Scale Subscription Payment Features Benchmarks 52

Baremetrics

SEPTEMBER 15, 2021

Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Baremetrics

JUNE 4, 2021

For example, usage charges, overages, and any payments that are not attached to a subscription. The Baremetrics Quick Ratio calculates projections based on trends in MRR and churn. New Subscriptions This shows how many new subscribers you have within a date range, or by day or week.

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Stax

FEBRUARY 21, 2024

And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Buffer Resources

OCTOBER 23, 2023

Trending sounds, compelling visuals, and subtitle captions can make the narrative more immersive. Trend-surfing : Hop onto seasonal or trending topics to inject a dose of relevancy into your content. Here’s how to explore monetization: Ensure you meet the eligibility benchmarks set by YouTube for Shorts monetization.

Social Media 127

Social Media Trends Engagement Branding 127

Chart Mogul

MARCH 23, 2023

Net retention benchmarks What is gross revenue retention (GRR)? Gross retention benchmarks Gross Retention vs Net Retention 2 tips for tracking retention rates 3 tactics to improve your retention rate Net Revenue Retention To build a healthy SaaS business, revenue retention should be at the center of your business.

Retention 52

Retention Metrics Revenue Scale 52