OPEXEngine

MARCH 9, 2022

Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company?

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

ChurnZero

DECEMBER 21, 2022

Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. We check our phone and we start the day hoping for good news but it’s bad news and that makes us upset so we start checking our email more often for better news and it leads to this difficult cycle.”.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

SaaSOptics

FEBRUARY 13, 2022

When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. This means that revenue is recognized at the time of the transaction. The Difference in Revenue Recognition.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaSHolic

JULY 31, 2023

TLDR: Probably when your company hits $5M+ in Annual Recurring Revenue (ARR). Let’s dive into it: Pre-Revenue → You In the earliest days, successful founders need to be extremely efficient: drive as much productivity as possible with the few resources they have until they “hit something.” Keep it simple.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Sales Hacker

SEPTEMBER 13, 2021

” It remains distressing if teams continue with this knowledge and run the same marketing activities over and over again. The ICT products for marketing automation are much more mature and developed with the marketing process in mind. But marketing teaming up with finance and operations? The return on marketing is unknown.

Underperforming Technical Team 93

Underperforming Technical Team Marketing Sales Finance 93

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. This team in turn can be trusted to execute on growth, product, hiring, etc.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

SaaSOptics

AUGUST 11, 2022

Rising inflation and a weak stock market are causing investors to be more careful with their financing, and without a plan to manage your cash runway effectively, you’re putting both yourself and your company at risk. We’ve teamed up with Todd Gardner of SaaS Capital, to create this Equity Calculator. It just works.

Scale 97

Scale Scaling Technical Review Venture Capital 97

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. This makes feature adoption critical for retaining more users and expanding your revenue. Feature adoption allows you to separate the successful features from the underperforming ones.

Metrics 81

Metrics Strategy Underperforming Technical Team Onboarding 81

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)? They can be convinced.

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Baremetrics

OCTOBER 9, 2021

But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Baremetrics

OCTOBER 18, 2021

These industrious developers have even developed apps to calculate, track, and project all manner of metrics for Shopify shopkeepers, in addition to apps targeted at every other need imaginable. Baremetrics can calculate MRR for Shopify Partner Apps One of the most important metrics is monthly recurring revenue ( MRR ).

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. You must already be on the lookout for investments that can maximize ROI – or get rid of bad investments altogether.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

ChurnZero

OCTOBER 15, 2021

Net Revenue Retention (NRR) is an overnight sensation that’s been years in the making. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Yet too many sales teams use outdated practices in making account and territory assignments.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Sales Hacker

JUNE 17, 2019

How do you ensure you’re maximizing your sales team’s potential? How do you inspire your team to go above and beyond what they think is possible? All it really means is that you’re using data to unlock and maximize the potential of your team, and using it to judge how you stack up to the competition. What are they motivated by?

Scale 101

Scale Underperforming Technical Team Sales Banking 101

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 89

Software Review Technical Review Underperforming Technical Team Retention 89

Chart Mogul

OCTOBER 3, 2019

Every team has their own slightly different way of calculating the cost of customer acquisition. Generally, if any part of your team is working on an activity that’s touching on acquiring customers all their expenses should be included in the calculation — salaries, rent, and so on. Gross margin = Revenue – COGS. Peter Thiel.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

Neil Patel

SEPTEMBER 28, 2020

You’re going to need a list of: Goals, KPIs, and objectives: For example, you could focus your attention on generating a specific number of leads, customers, or revenue. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. What are your current benchmarks?

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

Sales Hacker

MARCH 24, 2021

The key to unlocking a stronger opportunity pipeline and an increase in qualified leads is a unified, cohesive marketing and sales team. Only 46 percent of business owners describe their marketing and sales teams as “highly aligned,” meaning it’s time to get back to the drawing board for the other 54 percent.

Marketing 104

Marketing Sales Underperforming Technical Team Metrics 104

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

Unbounce

DECEMBER 3, 2018

It provides an easy-to-interpret color-coded scoring system that you don’t need an engineering degree to understand—red is bad, green is good. Speed Boost handles the technical recommendations from PageSpeed Insights that developers usually tackle behind the scenes. When you look at the screenshot below, you can see why.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)? They can be convinced.

Scale 52

Scale Underperforming Technical Team Benchmarks Pricing 52

User Pilot

FEBRUARY 10, 2022

Moreover, adopted customers are the perfect targets for your revenue expansion strategy via upsells, new features, and cross-sells. Product adoption rate benchmarks in SaaS. This way, you can track these metrics and use the insights to develop a well-informed product adoption strategy. Source: Mixpanel. Time to value.

Customer Lifetime Value 96

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 96

OPEXEngine

NOVEMBER 21, 2019

During the annual budget and planning process, SaaS Finance leaders focus on making sure that resources are allocated appropriately across the company so the company achieves its performance goals – usually revenue and profitability goals – for the upcoming year. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. What does your revenue look like? Monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Sales Hacker

AUGUST 20, 2020

But if you’re only leveraging them for short-term results, you’re majorly underestimating the heavy lifting they can do for your team, your sales org, and ultimately, your bottom line. Drive lasting performance and productivity improvement across your team. Engage the team. Get specific. Instill accountability. Identify KPIs.

Sales 103

Sales Underperforming Technical Team Outsourced Development Benchmarks 103

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

FEBRUARY 18, 2020

“Our growth is not just in our office, but growth in customers, revenue, people, dinners, lunches, lines of code, bugs, features, tests, everything” A lot has changed in the past six years across the board, but looking at technology, the web, JavaScript, there has been huge change. The web has also gone through massive change.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

Sales Hacker

JANUARY 11, 2018

Yet the best salespeople are able to operate as adept project managers who successfully guide everyone on the team to complete tasks well within expectations, and high-performing sellers who consistently meet revenue targets — share a surprising number of things in common. 3) Discipline. 4) Time Management. That’s just a fact.

Management 97

Management Underperforming Technical Team Social Media Benchmarks 97

Chart Mogul

OCTOBER 3, 2019

Every team has their own slightly different way of calculating the cost of customer acquisition. Generally, if any part of your team is working on an activity that’s touching on acquiring customers all their expenses should be included in the calculation — salaries, rent, and so on. Gross margin = Revenue – COGS. Peter Thiel.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52