OpenView Labs

JANUARY 29, 2020

Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business? Freemium benchmarks. 10 Questions To Answer.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? Nick Mehta: I got to say pretty good internet up there on the Italian Alps, so I’m impressed.

Payment Methods 215

Payment Methods Merchant Services Scale Payments 215

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved?

Sales Hiring 142

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 142

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Recurring payment processing. Set up a demo or try it out for yourself. Correspondence automation.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

Baremetrics

MARCH 23, 2020

Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. Or if you said you had $2,000 in monthly revenue churn, that means you lost $2,000 in monthly recurring revenue from either customer cancellations or downgrades. So, when should you start worrying?

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

OCTOBER 30, 2023

Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s take a closer look at its benefits.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments 271

SaaS Payments Scale Payment Services Payment Solutions 271

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Let’s dive in!

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

ProfitWell

MARCH 11, 2020

Where is the revenue leakage happening? Again, a great customer acquisition rate with a bad customer retention rate is akin to throwing water into a leaky bucket. For subscription-based businesses like SaaS companies, understanding how many subscriptions you lose each payment period is crucial. How fast is it happening?

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

Baremetrics

DECEMBER 18, 2019

survey User Churn and Revenue Churn Quick Ratio. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Bad pricing practices are easy excuses for customers to cancel. Guessing is a bad strategy.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. But invoicing happens to be connected to something really, really important, which is payments. Work smarter, not harder. Want to see more content like this?

Payments 104

Payments Payment Features SaaS Payments Underperforming Technical Team 104

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. You need to make sure they are SMART, quantitative and benchmarked. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product. Here are the need-to-know takeaways: What is Product Analytics?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

OpenView Labs

FEBRUARY 13, 2020

Working with over 800 startups, many of which I’ve formed personal relationships with, has taught me a lot about what actually moves the needle to improve retention. User Churn and Revenue Churn. Crunching the numbers on the ROI revealed that customers recover 38x more revenue than what they pay for the product on average.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

ProfitWell

SEPTEMBER 24, 2019

If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. This means the strategies for setting subscription prices are very different than pricing traditional products—ongoing customer payments and complex product packages mean SaaS companies need to put more thought into their pricing.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. What benchmarks should startups bake into the agreements? * And so really it became a bad habit.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. Essentially, if you’re acquiring customers, and the rate at which they buy more is greater than the revenue lost from churn, then you’ve built a highly desirable business.

Churn 152

Churn SaaS Payments SaaS Payments 152