CloudGeometry

SEPTEMBER 7, 2021

One industry leader defines it as “a licensing and delivery model where software is centrally managed and hosted by a provider and may be made accessible to customers on a subscription or pay-per-view basis.” Keeping the customers who access your software and ensuring they renew their subscriptions?

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Short on time? The product’s not ready for this.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

FastSpring

APRIL 1, 2021

A B2B company offering a freemium product will have a very different conversion rate than a B2C company offering an opt-out free trial. With that said, let’s jump into our top strategies for increasing your free trial conversion rate: 1: Optimize your Trial User Journey for Conversions. Let’s say you have a 30-day trial period.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Intercom, Inc.

NOVEMBER 11, 2021

And there were a lot of times that I would find myself coding things that I didn’t believe were ultimately going to serve end-users, and therefore, were also not going to serve the business that was supposed to be providing help to the users. And so, I thought, “I need to fix this. ” My quest continues.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Chargify

MARCH 6, 2018

Throughout the series, we highlight Chargify merchants and the lessons learned as they grow their subscription-based businesses. To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. Managing both B2B and B2C business models.

B2C 40

B2C Merchant Services B2B Payment Methods 40

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Scalability becomes an important factor when controlling complex subscription models or growing businesses.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

ProfitWell

JULY 17, 2019

Sancar is wondering: How does the Australian subscription scene stack up to the one in the United States? One beauty of the subscription and SaaS world is the way companies have been popping up and flourishing all over the world–not just in Silicon Valley. So is everything better for Australian subscription companies?

Subscription 51

Subscription Payment Features B2C B2B 51

Totango

JUNE 24, 2022

You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. Renewal of product subscription.

Customer Success 109

Customer Success SaaS Technical Review B2C 109

User Pilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. She has successfully launched and optimized engaging products by leveraging market trends, user feedback, and cross-functional collaboration.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This has a knock-on effect on other metrics like user retention, revenue, or advocacy.

AI Search 105

AI Search Onboarding User Experience B2C 105

FastSpring

JUNE 19, 2019

For online streaming services, free trials are now the top way for businesses to attract new customers, beating out user-experience and content libraries. Developing a better user experience produces by far the most viral effect and impact when investing in growth. The B2C market is starting to cash in, too.

Payment Methods 104

Payment Methods Trends Payments Payment Services 104

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. Your marketing should start to mimic a B2C business.

Scale 96

Scale Startup Technical Review Software Review 96

User Pilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. It’s easy to spend $100,000 or more on subscriptions to sales intelligence tools alone — tools that are essential to targeting high-ticket customers.

Enterprise 98

Enterprise Strategy Marketing SaaS 98

FastSpring

JANUARY 8, 2019

Business to consumer (B2C). It is business or transactions conducted directly between a company and consumers who are the end-users of the products or services. Refers to the ability of a recurring billing solution to manage the process and communication surrounding expired payments, failed payments, and renewals.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

Chart Mogul

APRIL 7, 2022

Data editing tools make it possible to attain perfect accuracy from your billing data, and consequently, your subscription analytics. Grow your recurring revenue with ChartMogul. Growing a subscription business is hard work. Not only is ChartMogul a powerful tool, it also provides you with a great user experience.

Payment Features 52

Payment Features Systems Review Churn Azure 52

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. SaaS companies need tools that: 1.

Retention 56

Retention Payment Methods Pricing SaaS Payments 56

User Pilot

MARCH 16, 2023

SaaS landing pages are web pages that aim to highlight features, list pricing, and ultimately get people to convert by signing up for a free trial or subscription. A detailed comparison table showing the features for each subscription tier tends to work best. What is a SaaS landing page? Social proof. Airtable Airtable landing page.

SaaS 98

SaaS Customer Success User Experience Enterprise 98

FastSpring

APRIL 13, 2023

Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” Experience is the keyword here. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. And he wanted in.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. How Do You Follow up on the Net Promoter Score Question?

Scale 103

Scale Systems Review Technical Review Branding 103

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. How Do You Follow up on the Net Promoter Score Question?

Scale 102

Scale Systems Review Technical Review Branding 102

Totango

NOVEMBER 3, 2021

The wording also may vary depending on whether your market is a B2B or B2C niche. This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. How Do You Follow up on the Net Promoter Score Question?

Scale 100

Scale Systems Review Technical Review Branding 100

Chart Mogul

OCTOBER 9, 2020

Self-serve Revenue & User Experience. This self-serve model then pushes companies to provide better user experiences: from seamless product onboarding and exhaustive documentation to better communication across customer touchpoints. The more happy customers you have, the faster that positive word-of-mouth spreads.

Scale 83

Scale Churn Metrics Acquisition 83

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. Q: The transition from the legacy license-based to subscription-based model has completely changed the way we engage with customers and measure customer value. Customer data is an integral and indispensable part of leveling up your customer lifecycle.

Government 52

Government Interviewing Customer Success Data 52

User Pilot

APRIL 20, 2022

They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. Keep in-app upgrade prompts contextual if you must upsell free users. Freemium users must understand the value of premium features before they can upgrade.

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Benchmarks 98

User Pilot

FEBRUARY 7, 2024

You can calculate your free trial conversion rate by dividing the trial-to-paying users by the total number of trial users for the same period and then multiplying by 100 to get a percentage. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Scale Payment Solutions 52

User Pilot

JUNE 10, 2024

The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. TL;DR Customer onboarding is the process of training new users on how to use your product’s features and capabilities actively. Ready to dive in?

Onboarding 105

Onboarding Strategy Social Media Churn 105

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. Your marketing should start to mimic a B2C business.

Scale 69

Scale Startup Technical Review Software Review 69

CustomerSuccessBox

SEPTEMBER 30, 2021

It cuts across the product, support, pricing, usage, customer success, user experience, solution we are offering and more. Unlike a regular business where new sales are necessary to keep the revenue coming in, a B2B SaaS business runs on the “subscription model”. Webinar 2 – How to do Churn analysis. Churn is inevitable.

Scale 52

Scale Technical Review B2C AI 52

Totango

JULY 18, 2018

From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”. The rise of recurring revenue business models. Everything from software applications to the entire infrastructure stack is available on a subscription basis.

Customer Support 57

Customer Support Customer Success Retention Underperforming Technical Team 57

User Pilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The subscription model offers ongoing access for a fee, ensuring updates and steady income. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate.

Software 59

Software Revenue Strategy Advertising 59

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. The second most important element of user and product adoption is value. The subscription-based business model is rooted in the value your solution offers. Users must feel compelled to access your application over time. Your User Adoption Journey.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Chart Mogul

OCTOBER 9, 2020

Self-serve Revenue & User Experience. This self-serve model then pushes companies to provide better user experiences: from seamless product onboarding and exhaustive documentation to better communication across customer touchpoints. The more happy customers you have, the faster that positive word-of-mouth spreads.

Scale 52

Scale Churn Metrics Acquisition 52

User Pilot

APRIL 29, 2021

Userpilot is one of the easiest onboarding platforms to start using on the list; Excellent and caring customer support; Reasonable subscription prices. Userpilot offers two subscription plans to choose from Growth (starts from $249/mo) and Enterprise (starts from $749/mo). User targeting and contextual guidance. Pros & Cons.

Software Review 52

Software Review Onboarding Software SaaS 52

Unbounce

OCTOBER 24, 2023

SaaS marketing is, well, marketing your SaaS products, which are often subscription-based. First, because SaaS is usually sold through a subscription model, it brings along the added challenge of keeping your existing customers in order to avoid churn. That’s where your marketing comes in ( more on that below ).

Marketing 52

Marketing Strategy SaaS Social Media 52

ProfitWell

SEPTEMBER 25, 2019

In a nutshell, your renewal rate measures the percentage of customers who renew their subscriptions at the end of each subscription period. SaaS companies calculate renewal rates in different ways: the percentage of customers, recurring revenue, subscriptions, logos, or other metrics are all valid ways of measuring renewals.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. Your marketing should start to mimic a B2C business.

Scale 40

Scale Startup Technical Review Software Review 40

Hull

JULY 9, 2020

I personally believe that it is, I mean, apart from the market differences like B2B, B2C, there's a few. Romain (03:53): One of the other ways that we can see that is obviously B2B versus B2C. Michael (07:15): And then I can speak to the B2C side of things and then I'll pass it over. David (13:45): Okay.

B2C 52

B2C Underperforming Technical Team B2B Data 52