User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. When there are too many users churning out content in large quantities, it may be difficult to find what’s of interest or value to you.

Social Media 88

Social Media Customer Lifetime Value SaaS Marketplace as a Service 88

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. Blissfully . SaaSOptics .

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? Table of Contents. That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Chart Mogul

JUNE 23, 2022

“May you live in interesting times” is a rough translation of a traditional Chinese proverb that is bearing more meaning today than ever in the history of SaaS. After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. SaaS startup growth has taken a hit as well as we noted.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

DECEMBER 12, 2022

FastSpring: Merchant of Record for global SaaS companies. 9 other international payment gateways for SaaS and non-SaaS businesses. FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. FastSpring: Merchant of Record for Global SaaS Companies.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. If your average order value is less than $5,000 a year, your application ideally needs to be a “self-service” model, where your customer signs up themselves with “zero touch” from the company.

Business Model 195

Business Model Scale Pricing Payment Methods 195

ChurnZero

APRIL 7, 2021

Here’s some reasons why B2B software companies should put a dedicated effort into getting customers to provide their feedback via review sites. Discover more buyers – You need to make your presence in the marketplace known to drive demand. What are the top three B2B software review sites to care about? TrustRadius.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

Chaotic Flow

SEPTEMBER 17, 2013

Alas, virality is an elusive goal, particularly in SaaS. For this reason, SaaS Don’t #10 insists that you should not depend on network effects. This is the fourth post in a series that paves the path to sustainable SaaS growth. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate.

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. Tradeshift Buy, which is essentially what we call private marketplaces. Obviously, we were also doing what you’ve got to do when you have a SaaS company. We sell enterprise SaaS software. We can do the private marketplaces.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

Chargify

OCTOBER 22, 2020

As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. Sounds impossible if you ask us.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

ProfitWell

AUGUST 4, 2020

But first, a check in on how B2B SaaS companies are growing. But more seriously, SaaS companies commonly charge for processing power, minutes, or bandwidth that each customer uses. Faster growth, lower churn. Now, let's take a look at how using a value metric impacts churn. How is the B2B SaaS market trending? ??7

Advertising 52

Advertising Marketplace as a Service B2B Churn 52

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

OpenView Labs

JANUARY 13, 2022

45% of SaaS companies said they had some form of usage-based pricing, up from 34% in 2020. Fully embracing usage-based pricing rather than traditional seat-based subscriptions is analogous to making the transition from on-prem to SaaS in the first place. We’ll take the “SaaS” out of “SaaS pricing”, Kyle Poyar.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Baremetrics

SEPTEMBER 16, 2021

LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Why You Need to Measure LTV This metric is one of the critical performance criteria for the entire enterprise, especially in B2B sales or e-commerce. Another term you need to understand is the churn rate.

Business 97

Business Social Media Marketplace as a Service Mobile 97

Intercom, Inc.

JULY 21, 2022

Andrew Chen: When you look inside any of these hyper-growth companies, what you find – and this is a good signal – is they’ve grown so fast organically they actually haven’t needed to go super deep on the data, churn models, or all the nuances. The second piece is to identify some of the key opportunities you want to execute.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Obviously, Salesforce is the gorilla in the CRM-room, having been around since the beginning of SaaS. Professional Sales SALES STACK.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Chargify

AUGUST 17, 2017

In the world of SaaS it is common for sustaining growth to be harder than attaining initial growth. That’s what we’re covering in today’s post: 12 actionable ways to reignite your SaaS growth. Even if you haven’t hit a growth ceiling, the following growth tips apply to just about any SaaS company. SaaS Growth Ceiling.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Tell me, how did you make your way into what I call the wonderful world of SaaS, but come to me the killer head of marketing at Pilot today? Happy to be here. There is no lock in effect.

SMB 180

SMB Scale Startup Marketplace as a Service 180

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. Louis Coppey Principal Algorithmic feed(s) in B2B software B2B products are often inspired by consumer products. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Sales Hacker

AUGUST 31, 2021

If you missed episode 175, check it out here: Protecting Migrant Children: International Social Service. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you.

Product Marketing 64

Product Marketing Scale Marketing Pricing 64

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? We wrote a book together. Aaron : Yeah. Maria : Yeah.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SmartKarrot

APRIL 9, 2021

Works closely with and coordinates with the B2B Ecomm team. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Implementing strategies to reduce customer churn.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SmartKarrot

JUNE 15, 2020

If you’re a SaaS provider or user, you’d know that your business is only as good as the tools you sell or use. The software marketplace is always in flux, with newer customer success solution just a click away. It helps you scale up and upsell, reducing churn. Why CRM is not a good Customer Success Software?

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10