SaaStock

MARCH 26, 2019

As we have showcased in previous pieces, there are many reasons to be excited about the Latin American SaaS ecosystem. Not only is the region producing superstar SaaS contenders, but the interest from local and international VCs is increasing. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. Next, proactively tackling areas of friction to drive down the churn rate. AI can help you slash potential churn rates.

Artificial Intelligence 82

Artificial Intelligence AI SaaS Payments Payment Solutions 82

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 181

Software Review Scale Technical Review SaaS 181

Subscription Flow

APRIL 23, 2024

Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software. Paddle counters churn by integrating with Retain, thereby feeding your data to algorithms informed by extensive payment information.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? We know that conversion rates for SaaS and software companies will vary by 30% or more just based on the checkout experience. SaaS companies may not be the most likely target when it comes to payment fraud , but it does happen. Is it the interface?

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. You can use all that information to help be the final choice of consumers as they peruse the marketplace. We discuss some ways to gather consumer behavior a bit more below.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

User Pilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Product or service customer experience feedback surveys What are they?

Marketplace as a Service 95

Marketplace as a Service Churn Onboarding Engagement 95

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. Like the sirens of an early warning system, SaaS dashboards are alerting revenue leaders to sudden changes in the direction and velocity of their key metrics. Arrested attention. And those early warning systems?

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Launching new SaaS products with its incubation arm. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. Launching new SaaS products with its incubation arm. Consumer Marketplace.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

ChurnZero

FEBRUARY 22, 2019

Churn Monster #9: Cheater Customer. It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. Identifying your competition and staying informed about their products and services is the key to remaining competitive in the market and is crucial to customer retention and the survival of any business.

Churn 40

Churn Marketplace as a Service Customer Success Subscription 40

Chart Mogul

JUNE 23, 2022

“May you live in interesting times” is a rough translation of a traditional Chinese proverb that is bearing more meaning today than ever in the history of SaaS. After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. SaaS startup growth has taken a hit as well as we noted.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? Table of Contents. That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. OK, adding in churn, you’re going to have to add another >$1m+ ARR … quickly.

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Sales Hiring Scale Sales Recruiting Sales 363

FastSpring

DECEMBER 12, 2022

FastSpring: Merchant of Record for global SaaS companies. 9 other international payment gateways for SaaS and non-SaaS businesses. FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. FastSpring: Merchant of Record for Global SaaS Companies.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. I am going to focus on my customer because that allows you to design products and services that make sense for them,” noted Dave. No company can make every customer happy all the time. Watch it in full here.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. Blissfully . SaaSOptics .

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

Chaotic Flow

SEPTEMBER 17, 2013

Alas, virality is an elusive goal, particularly in SaaS. For this reason, SaaS Don’t #10 insists that you should not depend on network effects. This is the fourth post in a series that paves the path to sustainable SaaS growth. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate.

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

Software Platform Consulting

MAY 6, 2019

There are many great articles about SaaS metrics on the web (e.g., There are also great resources for metrics specific to marketplaces (see here ). Enterprise versions of Upwork or other labor marketplaces. SaaS Metrics Unique to Enterprise-Driven B2B Networks. see here , here and here.) EDI networks (e.g.,

Payments 60

Payments Enterprise SaaS Payments Metrics 60

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. When done correctly, an entire brand can be built around a SaaS white-label product, but you’ll need to price it correctly in order to maximize revenue. What are white-label SaaS products? 4 common white-label SaaS products.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Baremetrics

OCTOBER 9, 2021

In addition, Stripe’s analytics side can be lacking the needed depth for SaaS businesses that rely on recurring revenue. Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Stripe can also be used to run software platforms, marketplaces, and subscription businesses.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Blulogix

DECEMBER 21, 2023

Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Here are a few real-world B2B success stories that showcase the transformative power of UBP : Company A: A SaaS platform for marketing automation saw a 30% increase in customer retention after implementing UBP.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. Like the sirens of an early warning system, SaaS dashboards are alerting revenue leaders to sudden changes in the direction and velocity of their key metrics. Arrested attention. And those early warning systems?

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

ProfitWell

MARCH 27, 2020

This is especially true for software products, including SaaS, which can have a steeper learning curve than other products. If you are to minimize churn and maximize profits, you want your users to be as informed as possible about how to use your product. Why SaaS products need strong knowledge bases.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. Changing the Quantity How do I manage plans and features for my SaaS? SaaS subscription plans feature an average of 9 plans with varying and incremental prices. Changing the Price 2. Changing the Price 2.

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Subscription Payment Features Software Review Payments 97

Tom Tunguz

MARCH 10, 2016

What do you look for in SaaS companies? Zendesk, Duo Security and Expensify develop customer service, two-factor authentication and expense management software with radically simpler UIs than their competition. This unique value proposition reduces sales cycles and leads to substantial negative net churn within accounts.

Scale 100

Scale Innovation Technology Marketplace as a Service 100

Chargify

SEPTEMBER 3, 2019

Many SaaS entrepreneurs don’t spend much time considering which billing software will fit their needs for the long-term. The problem is that they often don’t realize just how quickly they’ll need a billing platform that can handle the complex billing needs of a growing SaaS business. The Complexity of SaaS Billing.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Subscription Flow

JANUARY 1, 2024

This is why if you sell or market through multiple channels, such as your online store, ecommerce marketplaces, and a physical location, look for a CRM that can autonomously collect and analyze data across various channels that your website will be integrated with. Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52