ChurnZero

APRIL 7, 2021

Here’s some reasons why B2B software companies should put a dedicated effort into getting customers to provide their feedback via review sites. Discover more buyers – You need to make your presence in the marketplace known to drive demand. What are the top three B2B software review sites to care about? TrustRadius.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Reduce involuntary churn with proactive dunning.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

ProfitWell

AUGUST 4, 2020

But first, a check in on how B2B SaaS companies are growing. Faster growth, lower churn. Now, let's take a look at how using a value metric impacts churn. Companies using a value metric are seeing half the churn than their featured differentiated counterparts. How is the B2B SaaS market trending? ??7

Advertising 52

Advertising Marketplace as a Service B2B Churn 52

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 181

Software Review Scale Technical Review SaaS 181

Baremetrics

SEPTEMBER 16, 2021

LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Why You Need to Measure LTV This metric is one of the critical performance criteria for the entire enterprise, especially in B2B sales or e-commerce. Another term you need to understand is the churn rate.

Business 97

Business Social Media Marketplace as a Service Mobile 97

CustomerSuccessBox

JUNE 20, 2022

Turn down the churn rate. Customer Success tools come with features where you get segment-specific real-time account health so that you can act proactively upon risk signals and never let the churn surprise you! Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

OpenView Labs

JANUARY 13, 2022

One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. HubSpot’s stock price jumped 16% in a matter of days upon the company’s announcement of new B2B payments and commerce functionality. . Will we be right?

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

OpenView Labs

NOVEMBER 30, 2021

Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Recommended resource: Let’s Stop Calling Churn a Customer Success problem.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. B2B is in a similar bind — a conservative spending approach and a tougher financing environment will affect SaaS spending as well, meaning that we might see things get worse before they get better.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do When I first started my online B2B business, my “bookkeeping” consisted of keeping all invoices in a pickle jar along with an apology to my accountant every year. Revenue is the money collected from selling your goods and services. Get deep insights into MRR, churn, LTV and more to grow your business.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. . If you’re acquiring new customers, only to have them churn a few months later (or less), this might result from a poor customer acquisition strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. And you can see a lot of churn in those first couple of days. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences.

SMB 180

SMB Scale Startup Marketplace as a Service 180

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. Louis Coppey Principal Algorithmic feed(s) in B2B software B2B products are often inspired by consumer products. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. What is B2B Customer Segmentation? The Top B2B Customer Segmentation Best Practices.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

SmartKarrot

APRIL 9, 2021

Works closely with and coordinates with the B2B Ecomm team. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Implementing strategies to reduce customer churn.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SaaStr

JANUARY 28, 2020

The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? And churn got higher than the SMEs, but we all came out of this recession saying, “We kept all of our logos.” We were wrong. Jason : So, account growth got a lot harder, right?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. In B2B sales we'll be using call recording, call transcriptions, call analytics and call scoring. Professional Sales SALES STACK.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. These changes have made it imperative for B2B software companies to adapt quickly to customer demands and deliver continuous user value. It helps you scale up and upsell, reducing churn. Scalability. on a daily basis.

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

JULY 21, 2022

Andrew Chen: When you look inside any of these hyper-growth companies, what you find – and this is a good signal – is they’ve grown so fast organically they actually haven’t needed to go super deep on the data, churn models, or all the nuances. The second piece is to identify some of the key opportunities you want to execute.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

Chargify

OCTOBER 22, 2020

As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. Sounds impossible if you ask us.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

Chaotic Flow

SEPTEMBER 17, 2013

We know that the biggest your SaaS business can ever get is determined by the SaaS growth ceiling: a simple function of customer acquisition rate, average recurring revenue per customer and percentage churn. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate. In B2B SaaS, there better be beer.

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

Chargify

AUGUST 17, 2017

“The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. Clearly, when the number of new signups is the same as the number of churned customers each month, you’re going to have growth issues. If you aren’t, START NOW. So get on a damn plane.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. When there are too many users churning out content in large quantities, it may be difficult to find what’s of interest or value to you.

Social Media 90

Social Media Customer Lifetime Value SaaS Marketplace as a Service 90

Sales Hacker

AUGUST 31, 2021

If you missed episode 175, check it out here: Protecting Migrant Children: International Social Service. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you.

Product Marketing 64

Product Marketing Scale Marketing Pricing 64