Chart Mogul

MAY 3, 2023

Retention is arguably the most critical metric in SaaS regardless of a company’s stage. Sid Jain, Senior Analyst at ChartMogul, … Retention is arguably the most critical metric in SaaS regardless of a company’s stage. It’s very difficult to outsell a high churn percent number.

Retention 52

Retention Trends B2B SaaS 52

SaaStr

MAY 21, 2020

It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is. I don’t have a perfect metric, but after working on this with a dozen+ SaaS companies recently, I have a simple heuristic: 90% or more of your customers need to activate in the shortest practical time.

Churn 262

Churn B2C Metrics B2B 262

SaaStr

NOVEMBER 8, 2022

You know what’s back in fashion today in SaaS? And that’s a lot rarer in SaaS. But so many SaaS leaders aren’t really profitable at $1B ARR even, Why not? And it’s not just public SaaS companies that are often struggling to get profitable. I’m an investor in maybe 30 SaaS startups. So is SaaS cursed?

Scale 275

Scale SaaS Banking AWS 275

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. But — they are broken if you aren’t really a traditional, 100%+ NRR SaaS company. In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. They don’t.

SaaS Payments 191

SaaS Payments Metrics Payments SMB 191

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts.

B2B 82

B2B Scale SaaS Sales Enablement 82

yoursales

NOVEMBER 18, 2022

B2B SaaS Sales in English: Where Can You Sell in 2023. Where Can You do B2B SaaS Sales in English seems like a frequent question. Where Can You do B2B SaaS Sales in English. Can You Do B2B SaaS Sales in English in Germany? Can You Do B2B SaaS Sales in English in Austria?

B2B 90

B2B Sales Hiring SaaS Sales 90

SaaStr

JUNE 22, 2023

More here: If You’re Going to Do a SaaS Start-Up … You Have to Give it 24 Months – SaaStr Picking cofounders that aren’t as committed. More here: Planning to Do a SaaS Startup? B2B folks want to do B2C. SMB folks want to go upmarket because there is too much churn in SMB. Related to the prior point.

SMB 213

SMB SaaS B2C Interviewing 213

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Use email campaigns to reengage inactive or churned users. Do you prefer free plans or just free trials?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

SaaStr

OCTOBER 28, 2021

At SaaStr Annual’ s Digital Day, Phil Libin, CEO of mmhmm and previously CEO of Evernote, shared his top learnings building SaaS products. At Evernote, they conflated bounce with churn — and Phil challenges us not to. Now, at mmhmm, Bounce rate is high but High-Value Churn is low. A lot of us see this.

Churn 182

Churn Retention Acquisition Startup 182

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question. Interview them.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance. How to implement AI to build better products.

AI 72

AI Artificial Intelligence SaaS Generative AI 72

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ProfitWell

MAY 7, 2020

Today on Recur Now, we look at the difficulties for a traditional SaaS company to be successful in today’s market—and what the next great B2B SaaS companies will actually look like. Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time?

B2B 98

B2B SaaS Software Review Pricing 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. Ideally, they won’t churn six months out. And that’s what makes the bar that much higher.

Sales Hiring 237

Sales Hiring Sales Recruiting Scale Headcount 237

The Angel VC

FEBRUARY 22, 2015

If you've followed my blog for a while, you know that I have a bit of an obsession with churn. Having significant account churn doesn't necessarily have to be a big problem and can't be avoided completely anyway. MRR churn sucks the blood out of your business though. in Feburary.

Churn 161

Churn Startup SaaS Software Review 161

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. Growth is king.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

User Pilot

NOVEMBER 13, 2023

Increase customer satisfaction When customers feel like your product isn’t providing the value it promised, they’re simply going to churn. We will dive deeper into even more benefits below, such as more satisfied customers and greater growth. But you can put an end to that.

B2B 104

B2B Sales Enablement Onboarding Retention 104

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Then, we’ll consider how B2B customer service differs from customer success in a B2B context.

B2B 91

B2B Customer Success Technical Review B2C 91

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). No more churn anxieties, no more guesswork. Buckle up, B2B leaders. Embrace the challenge.

B2B 52

B2B Subscription Payment Features Pricing 52

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Why Should You Use B2B Customer Segmentation?

B2B 99

B2B Social Media Market Research Customer Success 99

Baremetrics

MARCH 30, 2021

Baremetrics provides you with valuable insights that power your business, such as retention rate , recurring revenue , churn rate, and other metrics. 1 Different B2B Payment Processing Tools 1. Merchant accounts: B2B clients can pay money for subscriptions/services into these accounts. Table of Contents. QuickBooks 3.

Payment Services 80

Payment Services SaaS Payments Merchant Services Payments 80

CustomerSuccessBox

MARCH 25, 2021

Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game. So why do we do that?

Retention 52

Retention SaaS Payments B2B Business 52

SaaStr

MAY 27, 2023

Churn too high Burn too high Competitors growing faster Already raised “too much” capital The post Dear SaaStr: When is a Startup Ready to Raise Venture Capital These Days? Doesn’t really matter why. At seed stage, no strong CTO or technical team isn’t full-time or is outsourced. appeared first on SaaStr.

Venture Capital 224

Venture Capital Startup CTO Churn 224

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Kellblog

MARCH 6, 2022

In the land of disruption, there’s always something dying and something lining up to replace it, so we’re pretty used to hearing things like “on-premise is dead, long live SaaS.” Despite the 2008-era views of our resident luddite below, SaaS really did kill on-premises. ” Sometimes, they’re right.

B2B 121

B2B Sales Hiring Sales Technical Review 121

Chart Mogul

MARCH 1, 2023

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Here are the four insights that stood out in our research: Companies … Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal?

Benchmarks 98

Benchmarks Retention B2C Business 98

CustomerSuccessBox

APRIL 19, 2021

It’s unlike most SaaS B2B businesses not addressing customer retention. In our last blog, we discussed the 7 data points that you need to monitor to reduce customer churn, here we will talk about the 3 kinds of early warning systems to drive b2b saas customer retention. AI-Powered Recommendations.

Retention 52

Retention B2B SaaS AI 52

SaaSOptics

MARCH 5, 2020

I was talking to a serial entrepreneur who just raised over $10 MM for his SaaS venture. The numbers were off, many new customers were not the best fit, and churn expanded. We spent a lot of time looking at customer behaviors that impacted our churn. Number of apps integrated was a key indicator of churn. .

B2B 69

B2B Business SaaS Sales Hiring 69

Chart Mogul

APRIL 27, 2022

Churn gets a lot of bad press. In the early stages of building a company, churn gives you quick feedback which other metrics seldom do. You can run tests on your platform, and then see feedback within the next few … Churn gets a lot of bad press. In this post, we go deep into churn. What Is Churn?

Churn 52

Churn Benchmarks Metrics Revenue 52

SaaStr

OCTOBER 2, 2022

The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated). The Best in SaaS Are Just Growing Faster Than Ever. How Long It Roughly Takes to Close a Deal in SaaS. 5 Critical & Company-Altering Learnings from B2B Startups | Y Combinator MD Anu Hariharan.

Cloud 240

Cloud Scale SMB B2B 240

Chaotic Flow

JANUARY 15, 2013

Since publishing the original SaaS metics blog series and subsequent SaaS Metrics Guide to SaaS Financial Performance , I’ve received numerous inquiries on various details and hidden gotchas in SaaS metrics implementation. SaaS Metrics FAQ #4 | What is MRR Churn? SaaS MRR Churn Rate. =. ?MRR

Churn 142

Churn Metrics SaaS B2C 142

Chart Mogul

JULY 8, 2020

Tired of the same ol’ “X proven ways to reduce customer churn”? SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. But no matter what that personality is for your brand, it’s consistency that counts for reducing customer churn.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

Valuize Consulting

FEBRUARY 20, 2018

Churn, retention, retained revenue, gross, negative, expansion….in in 2018 the SaaS gods will surely create at least 5 more terms for the concepts of keeping and growing recurring revenue from an existing customer base.

Churn 40

Churn B2B SaaS Retention 40

CustomerSuccessBox

MARCH 4, 2022

It steers clear of the probabilities of churn. Note that not all customers are alike and every segment needs a tailored customer success plan to steer them away from churning. As it has high chances of the customer to churn when they don’t receive success timely and is the pitfall where you don’t want to be trapped in.

Customer Success 52

Customer Success B2B SaaS Churn 52

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. What is a conversion funnel?

SaaS 90

SaaS Sales Funnel Customer Lifetime Value Acquisition 90

Chart Mogul

FEBRUARY 22, 2022

Customer churn rate, also known as logo churn rate is a key indicator of the health of your SaaS business. At a high level, the customer churn rate gives you the rate at which your customers are canceling their subscriptions. A high customer churn rate can be deadly for your business. It decreases to 1.9%

Churn 52

Churn Payments Subscription Payment Features 52