article thumbnail

Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

AWS 192
article thumbnail

What’s New at Google Cloud with CMO Alison Wagonfeld

SaaStr

Their focus on Marketing with Duet AI with Workspace has been a way to open up business in new accounts. Google Cloud Platform, on the other hand, is in a very different set that also competes with Microsoft, but AWS is considered their biggest competitor in the market.

Cloud 239
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcast 459 (and Video): The Role of Partners to Scaling to $15 Billion With ServiceNow

SaaStr

Partnerships drive business and thriving ecosystems for SaaS companies unlike anything else. Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business.

article thumbnail

The Future of AI, Open Source, and Enterprise SaaS: Where It’s All Going with Databricks’ CEO, Ali Ghodsi (Podcast #505 and Video)

SaaStr

Community is vital to the success of Open Source businesses. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. But today, COSS is valued at closer to $300B, and Red Hat is now one of hundreds of Open Source companies, many of which were founded in the last ten years. Key takeaways.

AI 233
article thumbnail

Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website.

article thumbnail

I Asked 50+ Developers How They Buy Software. Here’s What I Learned.

OpenView Labs

That’s why I interviewed more than 50 developers in DevOps, DevSecOps, and generalist back-end roles about how they prefer to discover, try, and purchase software. Below, I’ve broken them down into the four biggest mistakes that I see expansion-stage businesses making. They’re busy folks, after all.

article thumbnail

Run Less Software

Intercom, Inc.

In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else. How can your business win market dominance and survive? When I say “execute”, I don’t simply mean the engineering challenges of building something.