User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster. Faster response times create loyal customers.

Customer Support 71

Customer Support Underperforming Technical Team AI Search Social Media 71

ChurnZero

MARCH 22, 2023

This is a guest article by Kristen Hayer , the founder and CEO of The Success League. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. You can’t help any of your customers effectively if you aren’t operating efficiently.

Customer Success 97

Customer Success Headcount Finance Leadership 97

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

DECEMBER 10, 2023

Revenue run rate (RRR) is one of the simplest metrics for developing a sound business strategy. This article will discuss what revenue run rate is, how you can calculate it, its limitations, and practical applications of this valuable metric. MRR is ideal for new startups or companies that register monthly subscribers.

Revenue 82

Revenue Scale SaaS Forecasting 82

yoursales

FEBRUARY 26, 2024

This article explores the impact of AI-powered tools on B2B sales, specifically honing in on customer engagement, and presents examples of AI applications that are reshaping the industry. These tools automate data entry, analyze customer interactions, and provide valuable insights to optimize communication strategies.

Scale 52

Scale AI B2B Engagement 52

ChurnZero

JUNE 12, 2020

Poor strategy, organization, and execution hurt your productivity and therefore your scalability. When we represent our organizations, we want to generate more revenue with fewer resources,” explains Smartsheet in their article on calculating productivity. What’s the Ideal Job Profile for Customer Success Operations?

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

User Pilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Strategic initiatives serve as the core foundation for your company’s strategies and play a crucial role in their success. Goal Objectives Strategy Tactics (GOST) marketing plan model.

Development 87

Development Scale Retention Onboarding 87

User Pilot

NOVEMBER 14, 2023

In this article, we will discuss the key differences between reporting and analytics, why you need both, and powerful tools that can serve your analytics and reporting needs. You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions.

Sales Hiring 94

Sales Hiring Trends Data Retention 94

ChurnZero

MARCH 22, 2023

This is a guest article by Kristen Hayer , the founder and CEO of The Success League. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. You can’t help any of your customers effectively if you aren’t operating efficiently.

Customer Success 59

Customer Success Headcount Finance Leadership 59

User Pilot

MAY 5, 2023

5 best practices to enhance self-service customer experience Self-service can reduce online support costs, increase operational efficiency, and boost customer satisfaction. Which includes resources such as knowledge base articles, documentation, video tutorials , and support tickets right from the product UI. Zendesk’s forum.

SaaS 80

SaaS AI Onboarding Machine Learning 80

BetterCloud

JUNE 22, 2022

Several people reviewed drafts of this article before we published it, and many of them wondered if it was the same article we published in March. Today, we’re back to announce that G2 has named us a Leader in the same categories in its Summer 2022 Grid reports. In some ways, that’s a good observation. Click here to schedule a demo.

Management 52

Management Software Review Technical Review SaaS 52

Valuize Consulting

OCTOBER 28, 2021

In this article, we share 4 expert-trusted principles to successfully scale your growth engine through a best-in-class automation program. This is why Marketing material should be used to supplement targeted messaging, but should not form the basis of your digital engagement strategy. Leverage & Amplify Your Marketing Resources.

Scale 52

Scale Engagement Scaling Technical Advisors 52

OPEXEngine

OCTOBER 4, 2022

Be sure to re-evaluate your priorities on a quarterly basis, so that when you’re forced to make these tough decisions, you’re able to decide, and move quickly on hiring strategy. This article was originally written by Kevin Dallaire at Jellyfish, and republished with permission. Acquisitions. Are there redundancies?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. 3 Key Qualities To Look For In A Top-Rate Customer Success Operations Leader. Leadership & Business Strategy Expertise.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Stax

JANUARY 1, 2024

Business savings accounts are crucial to a sound organizational strategy. In this article, we will explore the fundamental aspects businesses must consider when selecting a savings account and which business savings accounts should be up for assessment in 2024. Savings act as a financial buffer and can become a strategic asset.

Business 88

Business Banking Software Review Technical Review 88

OPEXEngine

FEBRUARY 1, 2022

It takes timely strategy execution while managing growth versus cost. When structured correctly, finance can improve overall operational efficiency by helping all the operators be more thoughtful about their business. But this kind of hypergrowth doesn’t happen overnight. Focus on a multi-year horizon.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

User Pilot

JULY 30, 2023

In his 2007 HBR Silo Busting article , Harvard Business School Professor of Business Administration Ranjay Gulati wrote that: “In a survey of senior executives I conducted a few years ago, more than two-thirds of the respondents cited this shift as a strategic priority in the next decade.

Data 83

Data Systems Review Software Review Company Culture 83

Sales Hacker

JULY 25, 2022

Everyone on your team must meet their specific goals in order for your engine to operate efficiently. Considered leading indicators — predictive and proactive metrics you can use to inform future strategies. They’re the visionaries on your team who define long-term goals and build out the strategy to achieve success.

Sales Recruiting 100

Sales Recruiting Engineering Revenue Sales Enablement 100

InsightSquared

AUGUST 14, 2019

Many of today’s forward-thinking companies have already begun using AI in their sales strategies. Using more advanced machine learning programs and through the input of historical and transactional customer data, these programs help build propensity models for sales forecasting, customer acquisition, and retention strategies.

AI 91

AI Artificial Intelligence Sales Recruiting Forecasting 91

User Pilot

MARCH 4, 2024

Improves operational efficiency : Optimizing conversion processes can reduce costs associated with customer acquisition and support. It can include FAQs, tutorial videos, step-by-step guides, or help articles. Facilitates scalability : Streamlined conversion processes are easier to manage at scale, supporting business growth.

SaaS Payments 74

SaaS Payments Payment Services Payment Solutions Payment Methods 74

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. As your strategies and processes change, make sure to involve your team.

Customer Success 90

Customer Success Payments Payment Services Scale 90

BetterCloud

AUGUST 21, 2020

Time to consider ways to improve your operational efficiency , like automation. And how does an enterprise team know when to automate IT and start using a SaaS operations ( SaaSOps ) platform? Now that you know when to automate, getting started on your automation journey requires a strategy.

Technical Review 59

Technical Review Enterprise Operational efficiency. Scaling 59

Totango

NOVEMBER 6, 2020

Using customer data to guide its strategy, SAP focused their attention on the initial stages of the customer journey—onboarding and adoption. Scale Action to Efficiently Retain Customers. Introducing Customer Success best practices at scale means finding significant operational efficiencies.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

Sales Hacker

APRIL 6, 2022

One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Make sure the right personnel and leadership are in place, and on board, to assist with the configuration of your pricing strategy and the deployment of your CPQ. Old CPQ vs. New CPQ.

Scale 94

Scale Software Review Marketplace as a Service Outsourced Development 94

OPEXEngine

DECEMBER 17, 2019

It wasn’t until I developed an employee count range based upon the Human Capital Efficiency ratio benchmarks for my peer group comparables that I was able to gain consensus among company stakeholders. Evaluate Business Performance: Your Go-to-Market Strategy. A company’s go-to-market strategy is well established at a high level.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Point Nine Land

APRIL 21, 2021

The whole article is very tactical and is based on my own experience with the Uberall product team. The article is using the word “growth” a lot. If you apply Paul Graham’s “Startup = Growth” logic to product management, you come to the conclusion that in early days, being very reactive and tactical might be the best product strategy.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

AUGUST 17, 2021

Drive operational efficiency by automating and improving processes and best practices. Guide and educate the customer utilizing various self-help options and articles. Develop and facilitate new sales and up-sell opportunities for the current Clients. Document and implement data management best practices for your team.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: Fantastic. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 28, 2021

Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth. based on learnings from successful customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

JULY 26, 2021

This article attempts to answer some of the most frequently asked questions on customer experience. Create an omnichannel strategy to provide a better consumer experience. Haste when devising a customer experience strategy without mapping the direction guarantees pitfalls. What is customer experience?

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11