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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. 3 Key Qualities To Look For In A Top-Rate Customer Success Operations Leader. Leadership & Business Strategy Expertise.

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Mar 18 – Customer Success Jobs

SmartKarrot

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Build strong customer relationships with key clients.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

The whole article is very tactical and is based on my own experience with the Uberall product team. The article is using the word “growth” a lot. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs). Identify duplicates.