Buffer Resources

AUGUST 7, 2023

After randomly deciding to count how many articles I had written 1.5 years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. I didn’t want to repeat myself to everyone who asked – so I wrote a whole article with every answer. My role’s also shifted quite a bit.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

Teamgate

AUGUST 24, 2023

In today’s competitive business landscape, developing an effective sales strategy is crucial for small businesses. In this article, we will explore several sales strategy examples tailored specifically for small businesses. Whether you’re just starting out […] Source

Strategy 75

Strategy Business Sales Development 75

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! What is a UX strategy?

Strategy 104

Strategy Underperforming Technical Team User Experience SaaS 104

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place!

Retention 97

Retention Strategy Management Churn 97

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

MARCH 20, 2024

You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. What is a monetization strategy?

Software 59

Software Revenue Strategy Advertising 59

Neil Patel

JANUARY 1, 2023

In a rapidly growing and increasingly competitive digital landscape, it’s more important than ever for large businesses to have a comprehensive and effective enterprise SEO strategy. In this piece, I discuss some of the steps you need to make an enterprise SEO strategy work for you or your agency. What Is Enterprise SEO?

Enterprise 93

Enterprise Strategy Technical Review Scale 93

TurnKey Labs

OCTOBER 31, 2023

To address these issues and foster a stable, productive workforce, it’s essential to implement effective retention strategies. This article delves into the crucial strategies for retaining software developers. High turnover within the industry poses numerous challenges, from project delays to increased recruitment costs.

Software Development 57

Software Development Retention Development Strategy 57

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – Measure your team’s progress and optimize your strategy.

Strategy 138

Strategy Scale Investment Scaling 138

Chargebee

DECEMBER 8, 2023

In this article, you’ll see how your company compares to other businesses in the industry and understand if you have room to improve your rates. With customer retention rates varying widely across different industries, understanding the average rates can provide valuable insights into how to keep customers coming back.

Benchmarks 76

Benchmarks Retention Strategy Business 76

Intercom, Inc.

JANUARY 18, 2023

We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. ” Chip Lay, Director of Product Strategy at Fullstory. Chip Lay, Director of Product Strategy at Fullstory. It really helps align the entire organization on one strategy.”

Strategy 118

Strategy Retention Churn Acquisition 118

Teamgate

AUGUST 17, 2023

In this article, we will demystify lead generation for small businesses and provide you with practical strategies to […] Source In today’s highly competitive business landscape, generating a consistent stream of leads is crucial for the growth and success of small businesses.

Strategy 73

Strategy Business 73

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply. User persona example.

Strategy 105

Strategy Software Review Social Media Engagement 105

Chargebee

DECEMBER 14, 2023

What are the leading indicators of churn, and how can you effectively track the success of your prevention strategies? In this article, we’ll walk you through the fundamentals of churn prevention, how to measure and prevent it, and the proven strategies for retaining your customers. […]

Churn 52

Churn Strategy Business 52

User Pilot

NOVEMBER 19, 2023

This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Strategies and best practices to effectively cross-sell SaaS customers: Identify best cross-selling opportunities across the customer journey using path analysis. Why implement a cross-selling strategy?

Strategy 101

Strategy Customer Lifetime Value SaaS Business 101

Neil Patel

SEPTEMBER 1, 2021

B2B and B2C content marketing require entirely different strategies. Instead, you need a targeted B2B content marketing strategy to reach your marketing goals. Let me show you why a strategy is so important and help you figure out how to reach those valuable business prospects. Why Do You Need a B2B Content Marketing Strategy?

B2B 144

B2B Strategy B2C Content Marketing 144

Chargebee

DECEMBER 26, 2023

Rather than pouring even more money into paid ads to acquire new customers, successful SaaS brands implement a comprehensive strategy for winning back clients. In this article, we’ll lay out the basics of customer winback strategies, explain […]

Strategy 52

Strategy Churn Engineering Retention 52

User Pilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Strategy 96

Strategy SaaS AI Search Customer Support 96

Neil Patel

JULY 1, 2021

However, not all marketers understand how to implement a content strategy correctly. We’re going to cover the basics, including how to create and manage your editorial calendar, and how it can help your content strategy grow. With an editorial calendar, you can see articles that need writing at a glance. Improved Planning.

Strategy 145

Strategy Social Media Marketplace as a Service Content Marketing 145

How To Buy Saas

FEBRUARY 13, 2024

Join us on a deep dive into the “Amazon Marketing Strategies,” and unravel the blueprint that anchors Amazon’s unparalleled e-commerce conquest. #1 In this guide, we unpack these powerful advertising tools and share strategies that will amplify your brand’s presence and influence. Amazon Ads.

Strategy 52

Strategy Marketing Mobile Pricing 52

User Pilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Strategy 52

Strategy SaaS Healthcare Software Review 52

Intercom, Inc.

OCTOBER 24, 2018

“There is more to scaling up than just machine learning and bots” A key part of our strategy revolves around automation, including our recently released Answer Bot , but there is more to scaling up than just machine learning and bots. Here’s a look at how we have managed it and how you can too. Automation.

Scale 178

Scale Customer Support Scaling Strategy 178

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

Chargebee

DECEMBER 11, 2023

In this article, you’ll see how your company compares to other businesses in the industry and understand if you have room to improve your rates. With customer retention rates varying widely across different industries, understanding the average rates can provide valuable insights into how to keep customers coming back.

Benchmarks 52

Benchmarks Retention Strategy Business 52

Upscope

JUNE 5, 2019

These articles are recommend by customer experience thought leaders and practitioners. Related : 7 companies show you their customer experience strategies Resource : The Simplest Win for Improving Digital Customer Experience Create peak moments and avoid the one bad pit I love this one. They want skilled customer service." "75%

Technical Review 58

Technical Review Software Review Systems Review Education 58

User Pilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. But you can turn all that around with the right strategies. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

Intercom, Inc.

JUNE 1, 2018

I didn’t have a perfectly mapped out startup marketing strategy. I certainly didn’t have an “acquisition strategy.” If you’re building a new iPhone game aimed at children under 12, opinionated articles on the industry aren’t going to help you get traction. At a fundamental level, marketing is about reaching people.

Startup 201

Startup Strategy Marketing Social Media 201

ChurnZero

DECEMBER 28, 2021

A quick search of “y2k aesthetic” will litter your browser with articles on how to actually wear y2k fashion the right way. Top 10 Articles from 2021. If you’ve ever asked yourself or others these questions, then this article is for you. Or for ChurnZero to redesign our Churn Monsters à la Lisa Frank?

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

IT World

JUNE 21, 2023

A draft strategy published this week by the EU would impose export controls on critical technology and protect against the risks posed by supply chain disruption, whether in the form of industrial espionage, energy security problems, or infrastructure attacks. To read this article in full, please click here

Strategy 72

Strategy Technology 72

Teamgate

AUGUST 11, 2023

In this article, we’ll delve into the concept of Customer Success strategies, primarily seen in SaaS (Software as a Service) businesses, and how these strategies can be adapted and implemented in non-SaaS enterprises.

Customer Success 52

Customer Success Strategy Business SaaS 52