Intercom, Inc.

JUNE 8, 2021

Study after study shows how important a great customer experience is to today’s consumers. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. But it’s not just support teams that feel the benefits of conversational support.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Driving partner engagement and collaboration.

Payments 111

Payments SaaS Payments Payment Solutions Payment Services 111

ChurnZero

NOVEMBER 18, 2022

As a Customer Success leader, do you find yourself watering down your budgetary requests? According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. How Customer Success can win more resources, budget, and credibility with Jeff Heckler.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. What Is Customer Success Automation?

Customer Success 63

Customer Success Marketplace as a Service Scale Customer Lifetime Value 63

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. How do you deploy teams most effectively to secure existing customers and ensure you keep up with the delivery of services and value to customers?

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. In a crowded marketplace, that is a useful competitive advantage. Self-service reduces cost with your support.

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Marketplace as a Service 98

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. They do this by first identifying and focusing on the sales motions that are best for their product, team, and customer. Companies with several variations of the base product with little-to-no customization.

Scale 130

Scale Outsourcing Services Sales Technical Review 130

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. Out-of-the-Box Functionality .

Scale 92

Scale Marketplace as a Service Customer Success Communication 92

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Traffic to Neil’s massive collection of content showed people in countries worldwide were reading the articles. NP Digital Marketing Services. and around the world.

VP of Engineering 137

VP of Engineering Marketing Marketplace as a Service Social Media 137

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication Marketplace as a Service Technical Review Engagement 107

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

User Pilot

JULY 9, 2024

Salesforce : Best customer experience software for AI-powered personalized marketing automation. Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Ready to get started? Salesforce pricing.

Software Review 103

Software Review Software Management Business 103

Sales Hacker

MARCH 7, 2022

Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. Selling software is different from selling capital goods, which is different from selling professional services. Not simply, standing up for sales.

Technical Review 108

Technical Review Sales Marketplace as a Service Banking 108

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. Turn down the churn rate.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Valuize Consulting

AUGUST 26, 2024

In today’s marketplace, understanding and meeting customer expectations isn’t just important – it’s paramount. Crafting a customer lifecycle that aligns with the experience your customer wants and expects is critical to driving value and adoption across your entire customer base.

Customer Success 52

Customer Success Engagement Scale Systems Review 52

Sales Hacker

DECEMBER 9, 2021

They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising. Every year, Rapid7 builds a database of prospects and customers who are also veterans. Benchmarking. Industry indexing.

Innovation 120

Innovation Development Marketplace as a Service Business 120

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Totango

JULY 2, 2019

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. .

Enterprise 86

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 86

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth?

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

User Pilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Take Advantage of Userpilot’s Customer Engagement Software for Every Stage of the User Journey Get a Demo 14 Day Trial No Credit Card Required 2. Customer support with Intercom. Appcues pricing.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? In the article, you will learn how to do it, step-by-step. We also cover: The benefits of customer segmentation analysis. Let me explain: Your customer base isn’t homogenous. Examples from different industries.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

Totango

APRIL 1, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. To enable a quick and easy way for you to do this, we are introducing the Voice of the Customer SuccessBLOC. Stay Safe, Ravit.

Marketplace as a Service 62

Marketplace as a Service Engagement Trends Enterprise 62

Neil Patel

APRIL 20, 2021

More than likely, marketers who struggle to win customers either haven’t been prospecting the right way or aren’t putting in enough effort. In this in-depth article, you’ll learn how to leverage the power of the human brain with neuroscience sales tips. service, program, online course, etc.) Sell the benefits, not the features.

Sales 141

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 141

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. The marketing team ran a super successful campaign and generated hot leads. That didn’t go so well at all!

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

User Pilot

FEBRUARY 21, 2022

Fail in that mission, and you risk damaging customer loyalty. In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs. This section of the article explores which is best. Let’s dive in!

SaaS 98

SaaS Marketplace as a Service Onboarding Engagement 98

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Provide timely self-service support through AI chatbots What is this?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Totango

SEPTEMBER 30, 2020

Whether you’re a subscription SaaS company, a management consulting firm, or a hardware company that sells annual contracts for support services, you’ve likely found yourself in a situation where a customer misses a payment. Get started with this powerful new bloc today by installing it from the SuccessBloc Marketplace.

Payment Solutions 63

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 63

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. They have built for more than 200,000 customers in over 100 countries around the world. Want to advance your career in product management or find top talent for your team?

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

AUGUST 18, 2024

Growth : The Growth plan starts at $749/month and includes resource centers , event-based triggers, AI-powered content localization , and a dedicated customer success manager. Intercom – best AI-powered chatbot software Intercom is a leading customer communication platform best known for its chatbot software.

Scale 104

Scale Scaling Software Review Social Media 104

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

User Pilot

MAY 30, 2023

In this article, we’re going to unpack what a customer data platform (CDP) is, explore the best tools out there, and share a few attractive alternatives. TL;DR A customer data platform is a tool enabling you to collect, manage, store, and analyze data, which ultimately helps you better understand customer behavior.

Azure 98

Azure Government Marketplace as a Service Pricing 98