Sales Hacker

JULY 15, 2020

But we can share some of the habits the best salespeople in the business have developed to guide them to success. So strap in, and get ready for the 17 sales habits you need to develop to crush it in Sales. That’s why developing good habits is so important. Function as an individual and as part of a team. Avoid bad leads.

Underperforming Technical Team 132

Underperforming Technical Team Development Sales Technical Review 132

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. We cover: Types of customer pain points.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Is there a lot of internal or customer work that needs to be done or managed by your team? While mParticle has a killer, commercially focused CS team, inertia affected the team as well early on.

Underperforming Technical Team 119

Underperforming Technical Team Technical Review Sales Hiring Scale 119

SaaStr

NOVEMBER 7, 2023

The good news is you have a big backlog, and the bad news is you have a big backlog. Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea. All these developers will have agents to help them write faster and faster. What’s the data model?

Generative AI 293

Generative AI AWS Artificial Intelligence AI 293

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Communication 118

Communication Underperforming Technical Team Mobile Artificial Intelligence 118

Frontegg

MAY 23, 2025

In this article: The evolution of one-time passwords One-time passwords (OTPs) emerged as a response to the vulnerabilities of traditional static passwords, which are often unreliable as secrets because they are reused, shared, or susceptible to phishing and brute force attacks.

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity Mobile Education 52

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. Additionally, a high close rate means you are able to run your team with greater efficiency.

Scale 284

Scale Sales Hiring Sales Underperforming Technical Team 284

User Pilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. In this article, we discuss what omnichannel communication involves, how it can help you deliver seamless experiences, and how to get started implementing it.

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. Putting people on hold isn’t good enough.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Sales Hacker

OCTOBER 23, 2020

They could have a lack of trust from above due to a predecessor doing a bad job. It starts with overcoming those 2 bad habits we mentioned earlier by developing a learner’s mindset and finding the right solution by staying curious. What if your prospect is communicating an unusual need? Notice the theme developing here.

Underperforming Technical Team 109

Underperforming Technical Team Sales Sales Funnel Leadership 109

SaaStock

FEBRUARY 13, 2019

The platform enables the two sides to better communicate via social media and messaging. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. It provides smart hardware self-development and cloud service. Founders : Max Armbruster.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sometimes you just don’t have time to read an entire article. Investing in the tools your team needs to get the job done isn’t enough. Short on time?

Sales Hiring 132

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 132

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Poor Employee Engagement. Make sure your leadership team is openly communicating with and supporting employees. What is Burnout?

Underperforming Technical Team 105

Underperforming Technical Team Customer Success Scale Leadership 105

yoursales

JUNE 1, 2023

Capturing Client & Prospect Communication: Unveiling the Powerful Key to Sales Success In today’s hyper-competitive business landscape, where customer-centricity reigns supreme, the ability of capturing client & prospect communication has become a critical component for sales success. What’s in this Article?

Communication 82

Communication Underperforming Technical Team Sales Social Media 82

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

User Pilot

MAY 31, 2025

This article will provide an in-depth review of the platform. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. But is Intercom Mobile still worth the investment in 2025 and beyond? What is Intercom Mobile? Source: G2.

Software Review 70

Software Review Mobile Pricing Underperforming Technical Team 70

User Pilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? But your product doesn’t have to be that way!

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Sales Hacker

AUGUST 21, 2019

Connection begins when you communicate empathy. Imagine how motivated your team would be if you could get this tool for them.”. Selling, one of the most advanced forms of communication, is an extremely complex process that depends on active listening — ironically, considered to be one of the least-developed skills among salespeople.

Underperforming Technical Team 105

Underperforming Technical Team Artificial Intelligence Outsourced Development Communication 105

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

Sales Hacker

NOVEMBER 15, 2019

Today, we’re looking under the hood of a Lead Development Manager at an IT consulting company, and for that, we talked to Joe Latchaw. Title: Lead Development Manager. A Day in the Life of a Lead Development Manager in IT. 3:00 – 4:00pm: Here I do more prospecting, and I’ll look at future leads for our team(s).

Underperforming Technical Team 100

Underperforming Technical Team Development Management Software Review 100

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 129

Scale Underperforming Technical Team Outsourcing Services Sales 129

User Pilot

APRIL 22, 2024

This article aims to simplify feature analysis. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Review feature usage data.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Sales Hacker

MAY 20, 2020

Improved communication between sales, marketing, and product. In this article, I’m going to show you the best practices for sales enablement and how to get the most out of your competitive intelligence so you can increase alignment and stay ahead of your competitors. Reduced confusion about messaging and execution.

Sales Enablement 130

Sales Enablement Underperforming Technical Team Sales Communication 130

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. But also the cost it has on their careers — and your sales team. This trend especially impacts sales teams.

Sales Hiring 102

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 102

Frontegg

MAY 20, 2021

This architecture emerged as a solution to the old monolithic approach to web application development. In essence, the microservice architecture solves the problem of accelerating the development of an extensive complex application. These services are loosely coupled and independently deployable. When Should You Use Microservices?

Transportation 145

Transportation Scale Underperforming Technical Team Communication 145

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 110

Technical Review Development Team Review Underperforming Technical Team Systems Review 110

User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 132

Underperforming Technical Team Communication Development Benchmarks 132

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel?

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Sales Hacker

AUGUST 11, 2021

We worked with Outreach’s sales and marketing teams to build a list of our top hundred accounts from our ICPs and key account lists. Instead of cold emailing their executives, we invited their Director of Sales Development onto our podcast. The bad news is that there’s no easy way to do this. Step #3 — Communicate.

Scale 128

Scale Underperforming Technical Team Leadership Education 128

Sales Hacker

MARCH 19, 2021

As someone who’s grown from an Inside Sales Consultant with absolutely no technical experience in sales to my most recent role as VP of Sales for Zillow Group Rentals, I have spent nearly a decade hiring hundreds of sales professionals and developing a handful of those hired into leadership positions and beyond. Coachability.

Sales Hiring 136

Sales Hiring Sales Underperforming Technical Team Leadership 136

Sales Hacker

AUGUST 19, 2022

This article is an excerpt from Outreach’s Unleash Customer Workshop: “Content Therapy.” Your content strategy evaluation should start with understanding your team’s current challenges. The entire sales team is clear on the plan, and it’s working. RELATED: Use Outreach?

Strategy 110

Strategy Underperforming Technical Team Management Systems Review 110

Sales Hacker

MAY 21, 2020

There isn’t a continual feedback loop between teams. They may or may not have developed a follow-up schedule but are not continually testing. You may create some piece of valuable content — an article, a guide, a webinar, etc. — Feedback loops and consistent team stand-ups are needed to keep Sales and Marketing on the same page.

Scale 138

Scale Underperforming Technical Team Headcount Technology 138