Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Technical Review Strategy Technology 118

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Communication 98

Communication Onboarding User Experience Retention 98

SaaS Metrics

FEBRUARY 24, 2023

In today’s world, video conferencing has become a vital part of communication for businesses, educational institutions, and individuals. In this article, we will explore its features and what makes it stand out. Read more The post iMind: Video Conferencing for Effective Communication first appeared on SaaS Metrics.

Communication 52

Communication Education User Experience Metrics 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

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Communication Strategy Customer Lifetime Value Systems Review 126

Teamgate

MAY 25, 2023

Mastering your business communications is made easy with this comprehensive guide on Contact Management Software. This article delves into its functionalities, evolution, benefits, key features, best practices, and some of the top software currently in the market.

Communication 40

Communication Software Management Business 40

TechEmpower SaaS

DECEMBER 11, 2023

This article will primarily focus on locating and evaluating development companies, rather than design firms. Communication: Evaluate their communication style. While beneficial, some project managers hinder effective communication. Depending on your needs, a combination of these skills may be desirable.

Software Development 443

Software Development Development Software Review Software 443

IT World

JUNE 8, 2023

billion) in public funding for building microelectronics and communication technologies. To read this article in full, please click here Just weeks after Thierry Breton, the EU commissioner for industry, urged Europe to make its own chips , the bloc has announced up to $8.7 billion (€8.1 billion in public funds, another $14.7

Communication 63

Communication Technology Investment 63

IT World

MAY 13, 2022

Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. To read this article in full, please click here

Communication 80

Communication Cloud Business 80

Sales Hacker

JUNE 26, 2020

The key to adapting successfully is preparing for the unexpected — and communicating effectively with your team. After all, broken communication during a crisis will cause havoc among your employees and even customers. Whether you believe Murphy or not, it’s up to you to prepare for a worst-case scenario and communicate accordingly.

Communication 71

Communication Strategy Technical Review Systems Review 71

Sales Hacker

JANUARY 31, 2022

We’ve witnessed a fundamental shift in how we all communicate at work. How COVID-19 changed B2B communication. To get a better sense of workplace communications, Vyond partnered with TRUE Global Intelligence to conduct a nationally-representative survey in February 2020 of 1,000 adults in the United States.

Communication 108

Communication B2B Leadership Construction 108

Sales Hacker

JUNE 9, 2020

It’s easy to see communication skills as a gift — either you’ve got them or you don’t. But communication skills can make or break your success. If you’re a skilled communicator, you’re more likely to be perceived as an expert. All of us can improve our communication skills. Verbal communication. Confidence.

Communication 98

Communication Sales Construction Engagement 98

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Customer Success Churn 69

FastSpring

NOVEMBER 15, 2019

The purpose of these articles is to share best practices to help you get the most out of your affiliate program. Catch up on the previous two articles, here: So You Created an Affiliate Program—Now What? The structure of your messages helps make your communication not only efficient but also increases their effectiveness.

Communication 60

Communication Marketing Strategy Revenue 60

InsightSquared

OCTOBER 10, 2019

With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity. Design a Strategy.

Communication 70

Communication Sales Recruiting Marketing Sales 70

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. We cover: Types of customer pain points.

Communication 104

Communication SaaS Payments Payment Solutions Payment Methods 104

Buffer Resources

DECEMBER 5, 2023

Each week, we (the Content team) would receive overflowing inboxes filled with requests to post articles on the Buffer blog. We’ve also had much success from the initial article announcing the program, bringing in over 45,000 pageviews and 350 signups. Communication is handled with a mix of Gmail and Zapier.

Scale 103

Scale Benchmarks Social Media Communication 103

Stax

APRIL 2, 2024

In this article, we’ll cover everything you need to know about credit card surcharge signage to set you up for success. It’s important to carefully communicate the reasoning behind surcharging, to help make sure your customers understand and can empathize with your decision-making process. Train your staff to effectively communicate.

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Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88

Chargebee

DECEMBER 31, 2023

Your employees play a vital role in improving retention rates, from communicating value during the sales process to providing first-class customer service. In this article, we’ll discuss what customer retention automation is and share 10 of our favorite automation strategies for […]

Retention 98

Retention Churn Acquisition Subscription 98

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

IT World

JUNE 29, 2023

The complaint, filed in the Northern District of California, lists 15 causes of action, including violations of the Computer Fraud and Abuse act , the Electronic Communications Privacy Act, and several state consumer rights laws and common-law torts. To read this article in full, please click here

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ChatGPT Generative AI Data AI 118

Intercom, Inc.

APRIL 4, 2022

Businesses can now add Ukrainian as a language in customer-facing experiences, including the Messenger , Articles , and Resolution Bot , making it easier to communicate with people in the Ukraine. Tag Articles for easier content management. Teammates can now tag an Article in Intercom to help them organize their content.

Mobile 118

Mobile Trends Onboarding Engagement 118

Buffer Resources

FEBRUARY 1, 2024

Bio/About Section : Does your bio effectively communicate who you are, what you offer, and why people should care? Content Strategy Refresh Content Audit : Which types of content (images, videos, articles) received the most engagement in the past year? Does it stand out even in thumbnail size? long-form, live videos, carousels)?

Social Media 97

Social Media Branding Trends Engagement 97

Intercom, Inc.

JULY 15, 2022

By the end of the year we will also fully localize our Contacts, Articles and Reporting products and will finish full product localization in early 2023. Global communications at internet scale. Our new Inbox 2 with real-time dashboards is now available in French, German, Spanish, and Brazilian Portuguese.

Scaling 118

Scaling Communication Customer Success Customer Support 118

IT World

DECEMBER 7, 2022

Along with end-to-end encryption for iCloud , Apple’s cloud storage and computing platform, the company announced iMessage Contact Key Verification, allowing users to verify they are communicating only with whom they intend. To read this article in full, please click here

Cloud 111

Cloud Communication Data 111

Teamgate

JUNE 8, 2023

This article provides five easy steps to achieve a clean and well-organized sales pipeline. It emphasizes the importance of a clean pipeline for sales success and offers practical tips on stage management, keeping things moving, effective communication, making success a habit, and avoiding stagnation.

Sales 98

Sales Communication Management 98

IT World

OCTOBER 15, 2021

Rather than reading the content of encrypted communications, CSS gives law enforcement the ability to remotely search not just communications, but information stored on user devices.” To read this article in full, please click here

Technology 142

Technology Government Communication 142

Intercom, Inc.

OCTOBER 21, 2020

Here are 7 strategies you can use to create help articles that really help. Define how your article helps users. Before you begin writing you should decide what type of article you’re writing , by thinking about what’s most useful for customers. To excel with a feature or product – create a best practice article.

Data 211

Data Communication Metrics Strategy 211

User Pilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle.

Social Media 97

Social Media Management Scale Communication 97

TurnKey Labs

JANUARY 16, 2024

This article explores the growing trend of direct client-developer relationships in tech staffing, a shift away from traditional models involving intermediaries. These direct relationships offer a more efficient, tailored approach to project development, enhancing communication and collaborative effort between […]

Development 62

Development Trends Communication Technology 62

TurnKey Labs

JANUARY 16, 2024

This article explores the growing trend of direct client-developer relationships in tech staffing, a shift away from traditional models involving intermediaries. These direct relationships offer a more efficient, tailored approach to project development, enhancing communication and collaborative effort between […]

Development 62

Development Trends Communication Technology 62

Nimble - Sales

JANUARY 25, 2024

In real estate, successfully managing client communications and relationships and efficiently handling transactions are key to success. This article will explore using CRM for real estate, ensuring you stay ahead in this competitive market. This is where a Customer Relationship Management (CRM) system comes into play.

Communication 62

Communication Management Marketing 62

Buffer Resources

FEBRUARY 5, 2024

In this article, we’ll dive into why dark social matters, exploring its impact on analytics and its value for everyone who creates on the Internet. Madrigal in a 2012 article for The Atlantic , refers to the social sharing of content that occurs outside of what can be measured by web analytics.   What is dark social?

Social Media 99

Social Media Branding Engagement Strategy 99

Totango

APRIL 4, 2024

Closing communication gaps. CS and sales leaders must prioritize building customer trust through clear communication, following through on commitments, and avoiding unrealistic expectations. RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity.

Customer Success 89

Customer Success Retention Revenue Sales 89

Intercom, Inc.

OCTOBER 13, 2022

And if you ask us, the answer to these challenges is in-product communication. The future is in-product communication. We believe the answer to these challenges is much better customer communication and the tools to make that easy. Will things continue as they are? Will the economy recover? Overcoming challenges.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Sales Hacker

FEBRUARY 1, 2023

The following article is adapted from Mark Kosoglow’s LinkedIn post from Jan. Jump to article. And occasionally, horrifying — see, the feature image that didn’t make the cut for this article.) Communicate what the execs already know like they don’t know it….especially 25, 2023, with Mark’s permission. The good news?

ChatGPT 90

ChatGPT AI Education Communication 90

Totango

SEPTEMBER 22, 2023

Enterprise growth and scaled support go hand-in-hand; as enterprises welcome customers and new functional partners, they’ll be supported with prebuilt tools that help them easily communicate, engage, and share feedback with community members.

Enterprise 113

Enterprise Revenue Scale Innovation 113

IT World

FEBRUARY 14, 2023

For enterprises, chatbots such ChatGPT have the potential to automate mundane tasks or enhance complex communications, such as creating email sales campaigns, fixing computer code, or improving customer support. To read this article in full, please click here billion, and market growth is expected to accelerate from 14.4%

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ChatGPT Enterprise Artificial Intelligence AI 116