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Approaching Half a Million Customers: How to Win in SMB with BILL CEO and Founder René Lacerte

SaaStr

At SaaStr’s AI Summit during the SaaStr Annual , René chatted with SaaStr CEO and founder Jason Lemkin about how BILL has reached half a million customers and $1.3B Creating a Moat ”I definitely believe it’s a moat, and it’s the thing that got me most excited about the business,” René shares. Needless to say, he succeeded.

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How IBM Sees AI Changing the Game for Companies of All Sizes with IBM’s VP of Technology and Director of Startups

SaaStr

AI adoption has grown exponentially over the past year and it has likely doubled from its more than 2.5x At SaaStr Annual , IBM’s VP of Software and Technology Raj Datta and Director of Startups Kylie Rutherford shared how AI is changing the game for companies of all sizes. How to scale AI across your business.

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How Generative AI Will Turn Traditional SaaS Models On Their Head with AWS VP of Generative Builders Adam Seligman

SaaStr

Keep reading to learn what the four most common SaaS assumptions are, and watch Adam knock each one down with the power of generative AI. Now, it’s time to knock over all of these beliefs with generative AI. Debunking Traditional SaaS Beliefs Generative AI inverts all of the assumptions above, and we’re at the start of it, not the end.

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Top AI Tools in 2025 for Content, Video & Chatbots

How To Buy Saas

Generative AI has exploded by 2025. A new wave of AI-powered platforms now accelerates everything from content writing to video production to customer chat. Video-focused AIs such as Runway, Synthesia, and Google’s new Veo/Flow produce high-quality clips from prompts. AI is reshaping how we create content and engage users.

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RFP vs. Security Questionnaires: Key Differences and When to Use Each in Vendor Assessments

Scytale

Even if your own security posture is rock solid, your compliance and GRC efforts can still fall apart if your vendors dont hold up their end of the bargain. Use security questionnaires to assess a vendors security and compliance postureespecially post-selection or for existing vendors. Managing internal security is hard enough.

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30+ Tough Learnings from Losing a Top Customer

SaaStr

5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Customer concentration is definitely a risk, but sometimes one worth taking. Lost a bank customer we had served well for 5 years and up to.5M More on that here.

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Guide To Leveraging AI Tools For Customer Success Managers

User Pilot

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?