OpenView Labs

MARCH 10, 2019

Focusing on Customer Success from the very early days of Typeform has been instrumental in improving both retention and acquisition, and has played an important role in our overall achievements. The virality in our product is so strong that acquisition wasn’t our biggest challenge in the early days of Typeform.

Scale 93

Scale Customer Success Scaling Sales Hiring 93

User Pilot

JULY 22, 2024

Business analytics can be used to analyze the effectiveness of marketing campaigns by analyzing the acquisition costs of different strategies and identifying the best-converting ones. Improved operational efficiency : Analyzing data helps companies spot inefficiencies, streamline operations, save time, and cut costs.

Business 104

Business SaaS Machine Learning Artificial Intelligence 104

InsightSquared

AUGUST 14, 2019

Using more advanced machine learning programs and through the input of historical and transactional customer data, these programs help build propensity models for sales forecasting, customer acquisition, and retention strategies. The Future of AI in Sales. If you’ve yet to incorporate AI into your sales process, now is the time.

Artificial Intelligence 91

Artificial Intelligence Sales Recruiting AI Forecasting 91

User Pilot

JANUARY 26, 2021

With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Acquisition (Aha! Retention (Pro)*-Referrals, leave a review on G2, etc. Or: Join our free email course! Search for the “Aha! Source: Woopra.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

MAY 8, 2024

Satisfying customer needs is essential for retention and loyalty. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. This not only helps in retaining existing customers but also lowers customer acquisition costs.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. This knowledge empowers you to boost customer loyalty and retention, brand awareness, trial-to-paid conversions , and engagement. How to choose the right customer lifecycle software?

Software Review 105

Software Review Technical Review Software Systems Review 105

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. This would lead to increased customer acquisition costs and potentially unsustainable business practices.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

B2B 52

B2B Revenue Scale AI 52

Subscription Flow

FEBRUARY 14, 2024

Finally, it can be integrated with other systems and tools (like a subscription management software like SubscriptionFlow) to improve operations and data quality. Salesforce can assist you in attracting new members, growing your revenue, and improving member retention, satisfaction, and loyalty.

Payment Features 52

Payment Features Payment Solutions SaaS Payments Payments 52

Mattermark

AUGUST 30, 2017

The options around assembling tooling to make a sales funnel operate efficiently are numerous and daunting. We are a SaaS platform, so customer retention is as important as customer acquisition since our revenue is recurrent. We’e talked about this quite a bit in the past between this blog and the Mattermark Daily.

Sales 51

Sales Sales Funnel AI Operational efficiency. 51

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Scale Action to Efficiently Retain Customers. SAP was able to reduce an initial store of more than 160 use cases down to around 12 key indicators.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

User Pilot

MARCH 4, 2024

Improves operational efficiency : Optimizing conversion processes can reduce costs associated with customer acquisition and support. In SaaS, improving your average conversion time is beneficial for several reasons: Boosts revenue growth : Faster conversions can shorten sales cycles, leading to quicker revenue generation.

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

Hull

JANUARY 27, 2020

CDPs serve as a central point to manage data and interactions across the entire lifecycle of an account, from acquisition through retention and growth. Achieve operational efficiencies. Centralizing data in a CDP eliminates the operational overhead associated with connecting and syncing tools on a one-to-one basis.

Data 59

Data Scale Social Media Technology 59

User Pilot

AUGUST 17, 2024

Product-Led Growth Webinars by OpenView : OpenView offers webinars focusing on the product-led growth model , where the product itself drives customer acquisition , conversion, and expansion. These are invaluable for product coordinators working in SaaS or any software-centric company.

Scale 52

Scale Leadership Interviewing Onboarding 52

Hull

JANUARY 10, 2021

CDPs serve as a central point to manage data and interactions across the entire lifecycle of an account, from acquisition through retention and growth. Achieve operational efficiencies. Centralizing data in a CDP eliminates the operational overhead associated with connecting and syncing tools on a one-to-one basis.

Data 52

Data Scale Technology Social Media 52

User Pilot

AUGUST 28, 2024

Product-Led Growth Webinars by OpenView : OpenView offers webinars focusing on the product-led growth model , where the product itself drives customer acquisition , conversion, and expansion. These are invaluable for product coordinators working in SaaS or any software-centric company.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Product-Led Growth Webinars by OpenView : OpenView offers webinars focusing on the product-led growth model , where the product itself drives customer acquisition , conversion, and expansion. These are invaluable for product coordinators working in SaaS or any software-centric company.

Scale 52

Scale Leadership Education Interviewing 52

Natalia Luneva

APRIL 24, 2025

These integration capabilities improve operational efficiency, enhance customer experiences, and ensure cohesive data management. Also, detailed documentation and developer support ensure smooth integration with minimal disruption, improving operational efficiency and data accuracy for a better customer experience.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

SmartKarrot

OCTOBER 27, 2020

Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Operational efficiency. Customer acquisition. Similarly, there are more metrics like churn rate, retention rate, NPS, etc.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

OCTOBER 28, 2020

A profitable customer is someone who generates a revenue stream greater than the cost of their acquisition, selling, and serving. The attributes of the most profit-generating customer group must be recorded and used for further acquisition. Customized retention strategy. Enhancing operational efficiency.

Customer Lifetime Value 10

Customer Lifetime Value Acquisition Operational efficiency. Customer Success 10

SmartKarrot

SEPTEMBER 21, 2020

Operational efficiency. If you can measure the time taken by each employee in your operations team along with the other parameters that are supporting them, you can take further steps towards enhancing their operational efficiency. Customer retention cost. Customer experience.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SaaStock

MARCH 20, 2019

By making sense of the data, businesses can increase their customer acquisition and retention. With the help of AI and machine learning, the company is changing operational efficiency and inventory management for seafood hatcheries and farms. Founders: Derek Wang, Li Yu, Thomas Kraft. Founded: 2015. XpertSea Solutions.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStock

MARCH 20, 2019

By making sense of the data, businesses can increase their customer acquisition and retention. With the help of AI and machine learning, the company is changing operational efficiency and inventory management for seafood hatcheries and farms. Founders: Derek Wang, Li Yu, Thomas Kraft. Founded: 2015. XpertSea Solutions.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Clouded Judgement

JANUARY 12, 2024

It’s better to come to that realization today than grinding for 2 more years only to realize it then when your cash balance has dried up and all of a sudden you have no leverage in an acquisition. An acquisition at $200m can be life changing for founders, or it can be worth nothing if they raised $250m at $1B valuation back in 2021.

Cloud 291

Cloud Venture Capital Acquisition Metrics 291

USIO

MAY 8, 2025

Several factors contribute to the rising adoption of embedded payments: Enhanced User Experience: By streamlining the payment process, embedded payments reduce friction, leading to higher customer satisfaction and retention. Improved Customer Retention: A seamless payment experience enhances customer satisfaction and loyalty.

Payments 130

Payments Embedded Payments Payment Services Merchant Services 130

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. This would lead to increased customer acquisition costs and potentially unsustainable business practices.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

How To Buy Saas

MARCH 25, 2025

For instance, AI tools can evaluate customer retention by identifying patterns in user behavior. By analyzing industry-wide data, AI tools can benchmark performance metrics like customer acquisition cost (CAC), ARR, and gross margins. Are customers actively engaging with the product?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments AI Systems Review 52

SaaStr

JULY 12, 2019

And early is harder … I’ve worked in really data driven companies, right, I’ve worked at Eloqua, I’ve worked at Hubspot, I’m now at Pendo, and I see the value in having operational efficiency. And so content has become synonymous with lead acquisition, if not brand itself.

Scale 155

Scale Sales Hiring Metrics Branding 155