Stax

MARCH 16, 2025

Acquiring new customers is significantly more expensive than retaining existing ones, with studies showing that customer acquisition costs (CAC) can be five to 25 times higher than the cost of keeping a current customer. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions

FastSpring

JANUARY 23, 2025

Is there any kind of places where geographically you’re seeing like we’re starting to see a lot more business or a lot more acquisitions in these regions? Blake Hutchison (13:13) and in organic growth through acquisition and they find that asset happens to be that the perfect asset is operating out of Europe.

Scale

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. How To Calculate Other Types of MRR Now, while the above is the most basic form of MRR, there are some important variations to MRR that would be good for your sales team to be aware of.

Payments

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Anchor with proof – even directional data builds credibility. But avoid buzzwords, make it visual and concrete.

AI Search

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale

User Pilot

JULY 17, 2025

Effective customer churn prediction relies on data. Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation.

Churn

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Finally, Userpilot’s analytics allow you to track every user action in the app automatically, without tagging them, and analyze the data in funnels, paths, trends, and heatmaps.

Software Review

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale

User Pilot

JULY 14, 2025

Not only is it a real headache to import, check, and tweak user data every time you want to design a personalized message for a new channel. No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. Trigger messages based on event data in Userpilot.

Engagement

User Pilot

APRIL 2, 2025

It’s built for product people who need clear insights without drowning in data. In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. Why choose Userpilot for mobile analytics?

Mobile

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review

User Pilot

MARCH 5, 2025

Scalability and security: Can the platform grow with your business and protect your data? Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. You can segment users and add filters to narrow the data for more granular insights.

Software Review

Sales Hacker

DECEMBER 6, 2024

Special thanks to Jason Saltzman and Live Data Technologies for sharing access to real-time job change data for over 88 million professionals, revealing critical trends across customer success and go-to-market teams. Despite fluctuations, the data shows steady growth in the importance and demand for CS roles.

Customer Success

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments

Buffer Resources

NOVEMBER 7, 2024

Most of the data is ridiculously difficult to get. In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage.

Social Media

SaaStr

JULY 24, 2025

The Bottom Line Up Front Jason Lemkin : “After 10 days of addictive vibe coding, I learned two tough truths: Claude ‘lies’ to make you happy (especially after the third ask), and agents cannot be left alone with production data. The closer you get to an all-in-one AI solution, the harder these trust challenges become.

Software Review

SaaStr

APRIL 1, 2025

Wiz: Territory Matters More Than Tech Stack Colin Yasukochi (Wiz CRO) demonstrated that even on the path to a $32B acquisition, territory design was more impactful than AI tools. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.

Scale

Sales Hacker

MAY 13, 2025

He served as Chairman and CEO of the company until its acquisition by Yahoo! How Yext evolved from managing listings to powering AI-ready data pipelines. The role of hyperlocal data, competitive analysis, and personalized content in GTM strategy. 18:00 Practical data strategies for local businesses and SaaS marketers.

AI Search

Sales Hacker

JULY 8, 2025

47:45 Data as the new moat: how to build durable product advantage in the AI era. 47:45 Data as the new moat: how to build durable product advantage in the AI era. But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey.

Sales Recruiting

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. From the on-premise and internet era to cloud computing and now ai, he shares our expectations.

AI Search

Teamgate

JUNE 5, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Dirty CRM data can cost your business big time – up to $3.1 Poor data leads to wasted time, lost revenue, and damaged customer relationships. trillion annually in the U.S.

Underperforming Technical Team

Scytale

JULY 25, 2025

With data breaches and security incidents skyrocketing globally, the integrity, reliability, and security of IT systems have never been more critical. These controls are the backbone of IT governance, helping businesses protect their systems, data, and processes from threats, vulnerabilities, and system failures.

compliance

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. A high retention rate means you earn more from each user while cutting acquisition costs. Complex onboarding: 74% of users abandon an app after a poor onboarding experience.

Payment Solutions

User Pilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. What matters now is how you act on this data. This means real-time analytics and user engagement trends, without having to juggle between multiple tools and fragmented data. Start Tracking Your App Engagement Metrics Today!

Mobile

User Pilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. What decision will this data influence? Data is not fulfilling its value if it is not making an impact on your product. User stickiness.

Mobile

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. Lower customer acquisition costs.

Underperforming Technical Team

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 1: Talent Acquisition. Stage 3: Employee Development. Stage 4: Employee Promotion.

Underperforming Technical Team

SaaStr

NOVEMBER 23, 2022

The success of an executive team often depends as much on their interpersonal harmony as their professional expertise. How does a team establish rapport with one another? Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox.

Underperforming Technical Team

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. If you think about the customer acquisition funnel, you have the top, middle, and bottom. Data shows that the customers we visit are worth 40% more than those we don’t. Guess what?

Sales Hiring

SaaStr

APRIL 1, 2021

There are a lot of nuances here, but the simple reason for most really big acquisitions is a BigCo has fallen behind. Some examples: Okta basically won the corporate side of identity (rocketed to #1) but wasn’t #1 on the developer side. Smaller deals can sometimes just be about experiments, and teams. Not a bad play.

Underperforming Technical Team

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . Develop a well-defined vision. If you have a comprehensive, compelling vision, it will be easy for your teams to trust it and rally behind you.

Travel

SaaStr

JUNE 21, 2024

These nine sales concepts, when done correctly, will greatly improve your sales and sales teams. #1: Most people think you need to hire more salespeople in a demand-poor environment. Demand-poor environments lead to problems like: Sales reps clinging on to opportunities for too long. That’s the wrong answer.

Sales Recruiting

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. You might have to rebuild your marketing team. Optimize your acquisition funnel.

Scale

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale