AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
Looking Ahead: The Deflection Timeline Based on support’s evolution, here’s the likely sales trajectory: 2024-2025 : AI handles inbound qualification and simple expansions (5-15% deflection) 2026-2027 : AI processes routine renewals and standard upsells (20-35% deflection) 2028-2030 : AI manages full transaction cycles for commodity sales (..)
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