SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023.

VP of Engineering 251

VP of Engineering Trends Cybersecurity Sales Hiring 251

Tom Tunguz

DECEMBER 31, 2023

In the last two years, M&A has totaled about $49b & it surges to above $60b driven by AI acquisitions. AI & data continue to dominate the funding landscape as founders & investors seek novel applications of the technology. SaaS did see a second wave fueled by AI, but the productivity gains remain to be seen.

AI Search 224

AI Search AI Scale Headcount 224

SaaStr

DECEMBER 29, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Orum leverages AI to detect voicemails, filter out bad numbers, and navigate phone directories to get your reps into live conversations quickly. Instant live customer conversations!

Scale 222

Scale Underperforming Technical Team B2B AI 222

Point Nine Land

SEPTEMBER 29, 2023

Unveiling the 2023 SaaS Funding Napkin At the annual SaaStr conference in San Mateo three weeks ago, I delved into fundraising trends in 2023, discussing the implications of investors’ new-found love for efficiency vs. growth at all costs for founders, and why you should expect AI to come up in (almost) every pitch meeting.

SaaS 120

SaaS Finance AI Social Media 120

SaaStr

DECEMBER 23, 2023

So I think 2023 may mark The End of Customer Success as We Knew It. Aggressive price increases across the board consumed much CS energy as well. #3. The Lack of Positive CS Outcomes in 2023 This compounded the change. The bottom line is almost everyone saw NRR fall in 2023 — the traditional metric of success for CS.

Customer Success 258

Customer Success AI Pricing Enterprise 258

FastSpring

NOVEMBER 16, 2023

Cyber Weekend — the weekend encompassing Black Friday and Cyber Monday — is a great time for businesses to slash prices and increase sales volume as the year wraps up. 2023 Cyber Weekend SaaS and Software Deals World Anvil “ World Anvil is the ULTIMATE all-in-one software for anyone who loves creative worldbuilding!

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

AUGUST 30, 2023

It’s 2023, and customers have options. The expert speakers at Product Drive 2023 will answer these and many more questions. The 2023 edition is the biggest so far, with 20 speakers and four categories. This makes it more important than ever to create products people actually want to use. But how do you do that?

Scale 105

Scale AI Growth Hacking Innovation 105

SaaStr

JANUARY 4, 2024

So 2023 was a weird year. In 2022, revenue growth held up for many leaders, but share prices and multiples cratered. And 2023? And yet … it wasn’t all bad, for the bigger guys: The median SaaS and Cloud stock was up 41% in 2023! 2021 was nuts, with crazy growth and crazy multiples. Still, an odd year.

Startup 174

Startup SaaS AI Pricing 174

Buffer Resources

DECEMBER 20, 2023

As the year winds down, it's time to stroll down memory lane and revisit the moments that defined 2023 on social media.   Let’s give 2023 a quick rewind. The big screen 2023 was a landmark year for cinema, with the big screen offering a mosaic of storytelling that captivated audiences worldwide. So many memes. 

Social Media 116

Social Media ChatGPT Trends AI 116

Kellblog

JANUARY 29, 2024

Just a quick episode to highlight my recent appearance on Dan Turchin ‘s AI and the Future Work podcast. In In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I Great guests and great discussions about AI, ethics, technology, and entrepreneurship.”

AI Search 88

AI Search AI Artificial Intelligence Generative AI 88

SaaStr

JANUARY 3, 2024

It send the stock price up 112% over the past 12 months! But it seems to be doing just fine, and in fact has embraced AI. Radically More Efficient Than Just a Year Ago A common theme for 2023 in SaaS. Elastic has seen continual growth in customer count, from 13,000 in 2021 to 20,700 at the end of 2023.

ChatGPT 232

ChatGPT AI Search Scale Sales Hiring 232

Stax

JANUARY 24, 2024

The phrase “dynamic pricing” often sparks heated debates in eCommerce and retail, and it’s not hard to see why. If you’ve ever booked a hotel, ordered an Uber, or shopped on Amazon, you’ve experienced the effects of dynamic pricing in real-time. Prices may shift down or up at a moment’s notice.

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

SaaStr

OCTOBER 12, 2023

But a bit skeptical of AI valuations, and overfunded deals. How has the price changed for growth deals that are getting done? How should we analyse the large late stage growth rounds for hyped AI companies? They’ve led later stage investments in the best in SaaS and Cloud. And how are they seeing today? Same as always?

Investment 241

Investment AI Cloud Scale 241

SaaStr

OCTOBER 25, 2023

But in contrast to their bigger customers, the macro environment — or perhaps market saturation — has led to slowing growth in this segment in 2023. #2. Automation / AI is Already a Big Deal. The contact and support spaces have rapidly adopted as much of AI as they can. It remains relatively strong at 108%, however.

SMB 258

SMB AI Onboarding Cloud 258

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Now, everyone wants AI to do it. So, maybe there’s an uptick in 2024. “Do

Scale 241

Scale Sales Hiring Customer Success AI 241

User Pilot

JULY 31, 2023

Tidio shines as the best option for customer communication through AI-powered chat widgets long after your agents have gone home. Zoho Desk proves to be the best option for tracking different customer interactions and requests , featuring multichannel support and AI-powered automation.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

FastSpring

AUGUST 2, 2023

The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023. To take advantage of our Contextual platform, its subscription and pricing capabilities, B2B offerings, and advanced reporting tools, just open a ticket with our support team here: [link].

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Clouded Judgement

JANUARY 26, 2024

There have been many companies who’ve seen their quarterly net new ARR decrease each quarter through 2023. And here is a passage from their earnings transcript talking about AI: Let's spend some time framing the dimensions of this new AI world. … And with regard to Gen AI, the momentum is outstanding.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

Buffer Resources

JANUARY 11, 2024

Like many small business owners, I spent a lot of time in 2023 considering how I wanted to integrate artificial intelligence into my content agency, iHartContent. At first, my instinct was to join “Team No AI” and to ignore it altogether.   Over time, I realized that the answer is no: AI isn’t a threat to me.

AI 96

AI ChatGPT Business Artificial Intelligence 96

User Pilot

JULY 24, 2023

TypeGenie is an AI-powered writing assistant that autocompletes repetitive content in customer service responses. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. It uses proprietary AI models, which enables teams to reduce the number of support tickets with unique human-like responses.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Chart Mogul

DECEMBER 20, 2023

In January, venture capitalist Fred Wilson wrote “Surviving is thriving in 2023” and I think he couldn’t have been more right. SaaStr CEO Jason Lemkin referencing ChartMogul research in his opening keynote, SaaStr 2023 Our SaaS Retention Report exposed that companies with best-in-class retention grow at least 1.5

Scale 52

Scale Subscription Payment Features Benchmarks 52

Tom Tunguz

JULY 25, 2023

I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. There are two forces in tension : overall cost reduction efforts by companies & the desire to invest in AI. The desire for AI is broad. Yesterday, Microsoft & Google announced earnings.

Azure 202

Azure GCP(Google Cloud Platform) AI Cloud 202

Unbounce

JULY 5, 2023

The answer: AI, baby. Specifically, AI analytics. And that’s the point: AI’s ability to process so much data at incredible speeds makes a lot of today’s digital experiences possible. The more AI observes, the more it learns and improves. We’re gonna explain the who, what, when, where, and why of AI analytics in marketing.

Artificial Intelligence 98

Artificial Intelligence AI Search AI Machine Learning 98

Tom Tunguz

FEBRUARY 13, 2023

I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. The surge in pipeline is notable given the uncertainty in the market but the close rates are low & sales cycles slow : another confirmatory data point for startups to plan cautiously in 2023.

Cloud 225

Cloud Azure Headcount Software Review 225

Clouded Judgement

MARCH 1, 2024

Anything AI related has always been “hot,” but it has really hit a fever pitch in the last few months. What’s most interesting about this, is a lot of the darling AI companies from last year have really slowed down, but everyone seems to have forgotten this and is ready to “find the next big thing.”

Cloud 311

Cloud AI Investment Metrics 311

Tom Tunguz

OCTOBER 31, 2023

We should expect the advances in AI to improve sales efficiency, even if modestly. AI Efficiency Gains +2% Headcount Reduction ? Second, many software companies raise prices faster than inflation to achieve NDR of 120% already, so the inflation may be already accounted for in plan that way or through the Gartner estimate.

Headcount 180

Headcount Sales Hiring AI Cloud 180

Andreessen Horowitz

SEPTEMBER 25, 2023

And the broad impact of this wave of AI is already creating the sort of massive value we’ve seen with other platform shifts, like the internet, mobile, cloud. AI today 1. But there will be more breakthroughs because now all the AI scientists in the world are working on making the stuff better. Noam Shazeer, Character.AI

Artificial Intelligence 137

Artificial Intelligence AI Scale ChatGPT 137

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). No longer will rigid, one-size-fits-all plans and shadowy pricing structures hold sway.

B2B 52

B2B Subscription Payment Features Pricing 52

Blulogix

DECEMBER 12, 2023

Why Usage-Based Pricing (UBP)? The Compelling Case for Change By BluLogix Team The B2B subscription landscape whispers of a transformative force – usage-based pricing (UBP). Gone are the days of one-size-fits-all plans and opaque pricing structures. Customers yearn for flexibility, transparency, and a pay-as-you-go ethos.

Pricing 59

Pricing AI Search Subscription Payment Features 59

Blulogix

DECEMBER 18, 2023

Usage Pricing: Turning Consumption into Revenue – A Practical Guide to Transitioning to Consumption Subscription Billing By BluLogix Team In the realm of consumption-based billing, navigating the intricate network of data staging and mediation stands as a pivotal factor in driving efficient billing processes.

Payment Features 52

Payment Features Subscription Pricing Revenue 52

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans.

Software Review 98

Software Review Software Management Azure 98

Clouded Judgement

MAY 10, 2024

After a strong finish in Q4, we saw a return to weaker demand conditions in the first quarter, similar to what we experienced in 2023. So far - you’re either tied to AI tailwinds, or it’s rough out there. And in the public universe, it’s really only been the hyperscalers who’ve benefited from AI.

Cloud 161

Cloud Software GCP(Google Cloud Platform) Azure 161

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SaaStr

MAY 25, 2023

Because the reality is, acquisition offers at a decent price — as measured against revenue, time, and effort — actually come at distinct phases of your company’s lifetime. At other times, the price can be crappy. Vaguely. But Not Really. Here’s what happens: Pre-Revenue – You Aren’t Interesting.

Acquisition 360

Acquisition Venture Capital Generative AI Scale 360

Blulogix

DECEMBER 21, 2023

We’re about to blast off into the future of UBP , where usage-based pricing transforms from a strategic imperative to a foundational force shaping the B2B landscape. This is the magic of AI-powered personalization. Say goodbye to guesswork and hello to hyper-relevant pricing. Dynamic discounts: Forget static tiers.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Buffer Resources

JANUARY 11, 2024

Like many small business owners, I spent a lot of time in 2023 considering how I wanted to integrate artificial intelligence into my content agency, iHartContent. At first, my instinct was to join “Team No AI” and to ignore it altogether.   Over time, I realized that the answer is no: AI isn’t a threat to me.

AI 40

AI ChatGPT Business Artificial Intelligence 40

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. AI feedback summary. How much is Pendo pricing?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97