Clouded Judgement

JANUARY 6, 2023

If we rewind back the clock to the start of 2022 the big debate was rates. We know software is impacted from macro - but how bad will it get? Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. Inflation was starting to run rampant and we knew rates were going up.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

BetterCloud

JUNE 16, 2022

In our latest SaaSOps Automation Report 2022: The Rise of Zero-Touch IT, we explore the growing imperative to automate SaaS operations, its massive impact, and what it all means for IT. SaaSOps Automation Report 2022: The Rise of Zero-Touch IT. Since IT teams are so stretched, employees are waiting too long for IT to resolve tickets.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. While you should always be working to improve product weaknesses from feedback customers have provided, you should use your SaaS operations cancellation flow to minimize churn.

Scale 117

Scale Payment Services Payments SaaS Payments 117

ChurnZero

JANUARY 6, 2022

In this article, we cover how profit centers and cost centers differ, as well as how Customer Success teams can position themselves to be viewed as a profitable function by: Emphasizing their value with the right metrics. Customer Success teams that own one or both of these revenue sources get viewed as a profit center by the business.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog. But how the heck does it impact employee retention?

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. To succeed at this stage, you need to coordinate your marketing efforts with your product team.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

User Pilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. Many product teams fall into the same trapmistaking engagement for success. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. This helps teams: Identify underutilized features.

Data 52

Data Underperforming Technical Team Software Review Data Analysis 52

User Pilot

NOVEMBER 23, 2023

Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. 92% of the PMs who took part in the 2022 study on the impact of AI on product management believed that AI is going to have a significant impact on product management. Customer empathy map.

AI 105

AI Management Data Analysis Technical Review 105

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s going to be the growth team, and we’re going to put three to four headcount on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

How To Buy Saas

MAY 22, 2022

Target Audience: A CRM platform primarily serves salespeople, but a marketing automation system assists members of the team is focusing on marketing. Your team can focus on strategy and lead generation more if the repetitive steps between marketing and sales are automated. Best Marketing Automation Software in 2022.

Sales Recruiting 52

Sales Recruiting Marketing Systems Review Software Review 52

Chart Mogul

MARCH 1, 2022

ChartMogul’s pricing page in 2022. While preparing for the pricing migration, we determined that the account management team would take the lead on the project since we anticipated that re-selling and additional onboarding would be necessary to migrate some of these accounts successfully. Letting go of bad-fit customers.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Payment Methods Scale Underperforming Technical Team 63

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. These companies can scale really efficiently.

Payment Solutions 181

Payment Solutions Pricing Payments Payment Services 181

The Marketing & Growth Hacking Publication

APRIL 8, 2019

For example, eMarketer notes that mobile video ad spending in the US is forecast to increase from $16 billion this year to almost $25 billion in 2022. Harness as many methods and channels to learn from as you can, and make sure you keep both acquisition and retention in mind at all times. The answer is, diversify.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Revenue retention is super important.

Customer Success 52

Customer Success Sales Hiring Technical Review B2B 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Revenue retention is super important.

Customer Success 52

Customer Success Sales Hiring Technical Review B2B 52

User Pilot

MARCH 15, 2023

Pendo’s weaknesses in turn include its inability to trigger experiences based on in-app events, limited onboarding elements, and very high pricing (with startup plans starting at $7000 per year!) There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

OPEXEngine

DECEMBER 28, 2021

Nevertheless, both help you improve decision-making, team performance, and business success. Thus, every team member could have their own interpretation of excellence. Moreover, think about the ROI, retention, and candidate satisfaction. Top 12 Recruitment KPIs for 2022. They have a predominantly quantitative character.

SaaS 40

SaaS Scale Underperforming Technical Team Interviewing 40

User Pilot

MAY 4, 2023

UserIQ is a platform primarily tailored for customer success teams but can also be utilized for product adoption purposes. Appcues dashboard Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. However, some users have reported experiencing several glitches while using the tool.

Software Review 52

Software Review SaaS Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 26, 2024

No Free Trial : Most SaaS product teams might want to experiment with a tool before swiping a card for it. According to online resources, UserIQ, a tool that was widely utilized by many startups to enhance their customer success initiatives, ceased its operations on May 10, 2022.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

FEBRUARY 21, 2023

in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Building a product tour in Appcues is relatively easy. – Raeann F.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SmartKarrot

MAY 27, 2020

billion by 2022. . If you are looking to promote loyalty and retention, you cannot gloss over the negatives. The CSM must see their dissatisfaction as avenues to develop and refine the product further, and make the client feedback an essential part of that. It comes as no surprise then, that the SaaS sector according to?

Management 10

Management Underperforming Technical Team Customer Success Forecasting 10

Sales Hacker

DECEMBER 6, 2024

The State of GTM Jobs: Customer Success At the crossroads of retention and revenue, Customer Success (CS) is a cornerstone for sustainable growth and is growing in both scope and importance. The purple line indicates the growth rate of retention and renewal roles as a percentage compared to January 1, 2022.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. Employee Retention.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

SmartKarrot

JUNE 3, 2022

These insights can be used to improve product development and customer service. An efficient analytics team. Having good quality data is important, but the right insights can be derived from it only when you have a dedicated data analytics team. Customer delight aims to boost customer retention and loyalty.

Underperforming Technical Team 10

Underperforming Technical Team Scale Customer Lifetime Value B2B 10

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

DECEMBER 18, 2018

Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address. The final step of your plan should be to develop additional emails that drive deeper engagement and retention from your most valuable prospects and customers. As of right now, there are about 3.8

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. Well, while VC funding was down dramatically in 2022 compared to 2021, but remember that 2021 funding was at all all-time high. I think PLG momentum built — and peaked — in 2022.

Software Review 140

Software Review Development Team Review Underperforming Technical Team Scale 140

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. The 8 best session recording tools in 2022. Identify Javascript errors, user frustration, usability issues, or poor-performing content. What are session recording tools? What are session replays?

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Full Session

NOVEMBER 6, 2022

Our powerful web analytics solution can significantly help various specialists, including UX researchers, UI designers, product teams, digital marketers, and product managers. With a good range of features and integrations, it’s challenging to know which one is best for your team and project. Increasing retention rates.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Full Session

NOVEMBER 16, 2022

Various specialists – like marketers, product managers, UX designers, and product teams – can benefit from the data collected by these platforms. Increasing retention rates. In the case of Mixpanel, deployment is more complex, and you probably won’t be able to complete it without help from a tech expert such as a software developer.

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Net dollar retention becomes the top SaaS metric. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. Tech bubble relents.

Blockchain 145

Blockchain Technical Review Venture Capital Sales Hiring 145

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team.

Sales Recruiting 176

Sales Recruiting Cloud CTO Hire Sales Hiring 176