Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Subscription payment and management: Stripe. CRM: Salesforce. Automate.io.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. If not, read on.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaStr

OCTOBER 5, 2022

Combining product-led growth (PLG) with enterprise sales is a multiplier effect. When engineered right, combining PLG motions with enterprise sales accelerates growth by engaging with different customers in precisely the way they want. Most companies, however, think they must choose between product-led and enterprise sales.

VP of Engineering 187

VP of Engineering Scale Scaling Sales Hiring 187

Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 191

Data Subscription Payment Features Cloud 191

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If a customer’s average Days Sales Outstanding ( DSO ) is on the rise, it’s probably time to evaluate the terms of their payment.

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients.

Payment Methods 81

Payment Methods B2B Payment Solutions Payments 81

SaaStr

DECEMBER 21, 2022

They aren’t seeing any decline in their business at the end of 2022. Adobe – Adobe Reports Record Q4 and Fiscal 2022 Revenue [link]. — Jason Be Kind Lemkin  (@jasonlk) December 16, 2022. Adobe brought in a record $7.84B in free cash flow in 2022. No Downturn in 2022, and None Predicted for Now in 2023.

Scale 260

Scale Cloud Subscription Payment Features 260

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. Another important detail to note is how Average Sales Price (ASP) and Expenses have changed over time.

Merchant Services 79

Merchant Services Payment Services Payment Features Payments 79

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Margin profile of 77% subscription, 73% blended. Sales and marketing (S&M) expense of 40% of revenues. New ARR per seller of $673K, which I if I understand, is what I’d call sales productivity. Everyone’s an optimist.

Metrics 135

Metrics SaaS Benchmarks Churn 135

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

SaaStr

OCTOBER 18, 2023

After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5.

Entrepreneurship 236

Entrepreneurship Enterprise Pricing Churn 236

SaaStr

MAY 23, 2022

Let go of your bottom 20% of sales reps, concentrate leads in the best reps. — Sam Blond (@samdblond) May 19, 2022. Relatively speaking, the easiest sales are from your existing customers. Make sure your sales comp plan rewards the high performers. So many of you will want to manage the burn more carefully.

Sales Hiring 275

Sales Hiring Management Airlines Venture Capital 275

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Scale 94

Scale Strategy Technical Review Customer Success 94

SaaStr

NOVEMBER 8, 2023

They sell sales & marketing tools. And when Zoominfo has harder times, many in sales & marketing likely are, too. Zoominfo has been hit hard by customers cutting back on marketing and sales spend. New sales have gotten harder, and NRR is down as existing customers stay, but have worked hard to spend less.

Scale 207

Scale Cloud Scaling Subscription 207

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. FastSpring helps software companies sell around the world through localized web storefronts , branded checkouts , global sales tax and VAT management , and more.

Sales 120

Sales Benchmarks Pricing Branding 120

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? And does it improve B2B sales too, or is it more just a B2C advantage? sales trends by month and quarter.

SaaS Payments 155

SaaS Payments Payment Solutions Software Review Merchant Services 155

Chargebee

NOVEMBER 21, 2023

in 2022, hitting a record $242.57 Yet, to create sustainable growth in new markets, companies competing within the SaaS ecosystem must ensure they have the right tools in place to facilitate sales across the globe. If you want your business to unlock new opportunities, you’ve got to expand into new markets.

SaaS Payments 76

SaaS Payments Payment Services Subscription Payment Features 76

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today. But is Duolingo SaaS?

Scale 299

Scale B2C SMB B2B 299

SaaStr

AUGUST 18, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. ChurnZero is Customer Success software for growing SaaS and subscription businesses. The post Thanks to BEE, ChurnZero, Laika, Quolum, and Stax for Sponsoring SaaStr Annual 2022! appeared first on SaaStr.

Stax 42

Stax Payment Services Payment Solutions SaaS Payments 42

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. Product-led growth companies unlock lower price points, and sales & marketing expense may not be comprehensive for this type of business. . SaaS Subscriptions as Annuities: It’s common to consider subscription contracts as annuities with an upfront cost.

Metrics 209

Metrics Machine Learning Artificial Intelligence Technical Review 209

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Kellblog

OCTOBER 13, 2022

I’m writing this post to help readers who (like me) grew up in an annual subscription SaaS world adapt to the new and increasingly popular world of usage-based pricing [4], including month-to-month contracts and variable fees [5]. A customer would purchase a subscription to a service for a time period. What is the MRR?

Metrics 131

Metrics SaaS Payments SaaS Payment Features 131

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

Intercom, Inc.

MARCH 10, 2022

Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. This end-to-end payment process removes the need to fumble around for customer plans or payment details. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. Subscription-based business models have increased in number as media streaming platforms like Netflix and delivery services like Amazon have risen in popularity.

Payment Solutions 84

Payment Solutions Payments Payment Methods Payment Services 84

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Only spending 25% of revenue on sales & marketing. But in 2022 we rebounded back to a new version of the old world, instead.

Payment Methods 218

Payment Methods Merchant Services SaaS Payments Payment Solutions 218

Frontegg

JANUARY 23, 2022

We sat down with her for an exclusive talk about PLG in 2022 and beyond. I would say that the majority of issues come down to not acknowledging user behavior and investing in old sales infrastructure instead of a core product growth team. Please share some information about upcoming Product-Led Hub events and your plans for 2022.

Social Media 52

Social Media Engineering Onboarding Investment 52

Clouded Judgement

JUNE 2, 2023

It’s a bit of a swag as not all companies report ARR (and where they don’t I’m calculating ARR as quarterly subscription revenue x4). The one point to call out is this is happening across a backdrop of mass layoffs - so companies have less quota capacity to close net new ARR in Q1 than they had across 2022.

Cloud 130

Cloud Trends SMB Subscription 130

Baremetrics

FEBRUARY 29, 2024

Apple’s App Store is a powerful platform; in 2022 alone, it generated over 900 million subscriptions for app developers. It’s frequently used by mobile users looking to download new apps and is commonly used by app developers driving iOS mobile sales.

Data 52

Data Mobile Subscription Payment Features 52

How To Buy Saas

JANUARY 12, 2022

Pricing model: Free, Subscription. Pricing model: Subscription. Appointment Scheduling Appointment Management SMS Reminders Billing & Invoicing Call Reminders Multi-Language Payment Reminders Real Time Notifications. Pricing model: Subscription. Pricing model: Subscription. Limited integration.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

ProfitWell

JANUARY 6, 2020

We are back and feeling better than ever , kicking off what we’re hearing is "the year of subscription growth and iteration." We also have 10 must-have features for subscription billing platforms in 2020. Your top subscription news. 2020: the year of subscription growth and iteration. 10 years, 10 pricing must-haves.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

How To Buy Saas

MAY 22, 2022

Have a look at the best email marketing services in 2022. Sendinblue is a complete toolkit specializing in Marketing and Sales for any company. Hubspot is one of the best Email Marketing Services that is spread out into Marketing Hub and Sales Hub (CRM). Comparison Between the Best Email Marketing Services. 1 Sendinblue.

Marketing 52

Marketing Social Media Pricing Software 52

ProfitWell

JULY 22, 2020

As a result, retail sales have been decreasing gradually, leading to thousands of closures annually. Though e-commerce still accounts for a small portion of total retail sales, it is growing at a fast rate. In 2019, the total global e-commerce sales amounted to $3.53 In 2019, the total global e-commerce sales amounted to $3.53

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. Given the current state of affairs, it’s no surprise that 58% of respondents in our 2022 Customer Success Industry & Salary Report identified churn reduction as a top priority. Developing a winning strategy.

Customer Success 112

Customer Success Churn Enterprise Trends 112

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52