SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. mobile subscriptions. Still, even now.

B2C 280

B2C Mobile B2B Market Segmentation 280

FastSpring

SEPTEMBER 9, 2021

According to SEPA rules, you must send your customers a pre-notification to inform them when they can expect a single payment or regular subscription to leave their bank account. These notifications can be sent by email, text message, phone, invoice, or in a letter. The last payment will be taken on September 22, 2022.

Payment Methods 148

Payment Methods Merchant Services Payment Solutions Payment Services 148

Clouded Judgement

MARCH 10, 2023

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 244

Cloud Trends Payment Features Subscription 244

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 252

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 252

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Is usage-based driving all of that NRR and actually gross retention is 70%? A [Rob]: We do both.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

NOVEMBER 8, 2023

As we’ll see below, folks aren’t cancelling their subscriptions so much as trying just to downgrade and buy less. #2. Expecting NRR to Fall Below 90% This Year, From 104% in 2022. Logo retention isn’t down much, it’s just customers are looking to cut, cut, cut back their spend, via fewer seats and less upsell.

Scale 279

Scale Cloud Scaling Payment Features 279

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Net dollar retention (NDR) of 109%. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. Everyone’s an optimist. blended, 1.8 new, and 0.6

Metrics 145

Metrics SaaS Benchmarks Churn 145

Tom Tunguz

APRIL 1, 2024

Rubrik, a Palo Alto-based data security company, filed their S-1 yesterday. At $784m in ARR, growing 47% with 130% net revenue retention across 6100 customers, the company should be one of top 10 fastest growing software companies alongside Klaviyo, ZScaler, & Crowdstrike - in ARR terms. But overall revenue is growing 4.5%

Data 219

Data Payment Features Subscription Cloud 219

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

Stax

FEBRUARY 19, 2025

Companies that adopt ISV solutions see higher customer retention and satisfaction due to smoother interactions and more personalized service. Companies can capitalize on: Subscription-based integrations , where users pay extra for advanced functionalities. If your customers pay online, you can build hosted payment pages.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Payment Features Subscription 196

Clouded Judgement

MARCH 1, 2024

Funds have gotten quite large and haven’t deployed much in 2022 / 2023. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 317

Cloud AI Investment Metrics 317

Clouded Judgement

JULY 16, 2024

We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years. .” How OneStream Makes Money From the S-1: “Our business model centers on maximizing the lifetime value of a customer relationship. months and 23.4

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Intercom, Inc.

MARCH 10, 2022

This ability to instantly self-serve – where otherwise frustration may have built – increases the likelihood of retention and increased conversions. This end-to-end payment process removes the need to fumble around for customer plans or payment details.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Chargebee

JULY 25, 2022

In the post-pandemic world, subscription businesses are reassessing their vendors and favoring easy-to-use tools that integrate seamlessly into their existing environments, offer measurably high ROI, and enable rapid, data-driven decision-making that can help drive growth across the full customer lifecycle.

Payment Features 75

Payment Features Subscription Retention Data 75

SaaStr

DECEMBER 9, 2022

In a special session from SaaStr Annual 2022, Hristo Borisov (CEO & Founder at Payhawk) and Désirée Schildt (VP of Marketing at Payhawk) share their secrets to choosing the right pricing strategy that can make a premium business. Or, is it more about retention of existing customers?”. Customers receive 1.5%

Data 243

Data Pricing Marketing Acquisition 243

Clouded Judgement

AUGUST 25, 2023

We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Stax

MARCH 18, 2025

According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. Systems used for this include payment gateways , subscription billing software, and eCommerce platforms with built-in payments.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Totango

APRIL 5, 2022

Accurately predict customer retention , brand growth and revenue. Feedback loops: Does your solution make it easy to follow up your survey with personalized actions based on individual responses, such as upsell offers or customer retention efforts? Six of the Best NPS Software Solutions for 2022. Here are six of our top picks.

Software 108

Software Branding Customer Success Retention 108

Clouded Judgement

MAY 19, 2023

For those who don’t, I’m using quarterly subscription revenue x4 to estimate ARR. The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. The rate of change also accelerated in Q1 (ie the rate of decel increased) Third - Net Retention.

Cloud 167

Cloud Payment Features Subscription Retention 167

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 98

Retention Customer Lifetime Value SaaS Scale 98

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Scale 99

Scale Strategy Technical Review Customer Success 99

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x faster than their peers in 2022. In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. A low … Companies with best-in-class retention grew at least 1.8x

Retention 90

Retention Metrics Benchmarks Scale 90

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Finance 87

Finance Payment Features Subscription Payments 87

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. markets at Blackbaud.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

DECEMBER 6, 2021

acquisition, activation , adoption , retention, revenue ( expansion ), and referral. HEART stands for Happiness, Engagement, Adoption, Retention, and Task Success. Product metrics like conversion rate, retention rate, and more are tracked and analyzed to generate insights that can fuel the growth of a business. Retention rate.

Metrics 98

Metrics Management SaaS Payments 98

User Pilot

JULY 6, 2022

As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. It can happen when users downgrade subscriptions or stop renewing them entirely. Revenue churn or MRR churn means the monthly recurring revenue your product loses from existing customers within a specific period.

Churn 98

Churn Revenue Software Review SaaS 98

ChurnZero

NOVEMBER 18, 2024

The SaaS industry was hit hard in late 2022 through 2024. Shifts in market dynamics led investors to favor financial stability and profitability over “growth at all costs,” putting retention at the center of most businesses. And there is no world where the function does not exist at B2B subscription companies.

Customer Success 52

Customer Success Scale Merchant Services Technical Review 52

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

ChurnZero

MAY 6, 2022

He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. Subscription businesses have focused on new logos for too long. “If Find out what’s behind this trend in our blog, “ Where is Customer Success headed in 2022? ”.

Retention 98

Retention Revenue Entrepreneurship B2C 98

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Is usage-based driving all of that NRR and actually gross retention is 70%? A [Rob]: We do both.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

User Pilot

JANUARY 17, 2022

Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. The great thing about a good user onboarding flow is that it’s explicitly designed to lead both new users and existing customers towards value, driving increased user retention in return.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Payments 75

Payments Finance Payment Features Subscription 75

Clouded Judgement

DECEMBER 30, 2022

And that’s a wrap for 2022! 2022 Top Performers Below is a table that shows the top 10 share price performers of 2022. What’s most interesting is that despite all of the volatility in software over the last year, there have been 5 companies that showed up in the top 10 year end multiples for 2022, 2021 AND 2020.

Cloud 130

Cloud Payment Features Subscription Pricing 130

Chart Mogul

DECEMBER 18, 2024

After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS. Source: SaaS Retention Report: The New Normal For SaaS. The legacy of 2022-2023 is an industry that is now leaner and more efficient.

Technical Review 52

Technical Review Benchmarks Innovation Payment Features 52