Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. faster than their peers in 2022. Companies with best-in-class retention grew at least 1.8x What happened?

Retention 90

Retention Metrics Benchmarks SaaS 90

Buffer Resources

NOVEMBER 8, 2023

  Thankfully for folks like me, there are many brilliant tools to help you keep on top of your content marketing metrics (little to no math required). Then, to add a little nuance to the discussion, we’ll deep dive into the metrics that matter the most to several top content marketing teams (including Buffer’s).

Content Marketing 122

Content Marketing Metrics Social Media Marketing 122

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Track the right metrics and highlight the bottom-line impact. Support metrics on their own are just numbers on a dashboard.

Trends 118

Trends Scale Customer Support Scaling 118

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Onboarding Hero: ClearGov.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Neil Patel

JANUARY 24, 2023

There are very real, specific metrics that show you how well your content is performing. There are also vanity metrics out there that can be more distracting than worthwhile. That’s why in this content marketing guide , I’m going to give you the most valuable content marketing metrics for evaluating the performance of your content.

Content Marketing 120

Content Marketing Metrics Payment Methods Marketing 120

Chart Mogul

DECEMBER 8, 2022

This year alone, I shared over 200 curated reads on leadership, growth, pricing, SaaS metrics, benchmarks, and much more. Here are the best reads of 2022; those articles and charts that resonated most with 19,000 weekly … Every week, I scour the web to pick the top SaaS reads for our weekly newsletter, the SaaS Roundup.

Sales Hiring 52

Sales Hiring SaaS Scale Benchmarks 52

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Date: October 12-14, 2022. Did you miss them?

Customer Success 52

Customer Success Trends Leadership AI 52

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. In the 2022 customer service quality benchmark report, our objective was to look deeper than individual metrics.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). Twenty years ago, when I did my first big round of funding for a different company, NRR was an “Oh, by the way” metric. NRR is one of the top metrics CCOs need to know.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

JULY 8, 2022

Cut to 2022, and the idea that a SaaS company could secure venture funding without investors digging deep into retention metrics seems comical, if not reckless. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business. Customer success is business success.

Technical Review 98

Technical Review Software Review Retention Metrics 98

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Choose Metrics that Emphasize Your Value. Changing the perception of Customer Success within your organization starts by evaluating your metrics. Not so much.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

Neil Patel

JANUARY 18, 2023

With that in mind, here’s a look back at some big trends that made 2022 a wild year in search and the things that will make huge waves in 2023. What Search Engine Trends Shaped 2022? Every year sees new trends and priorities for SEOs, and 2022 was no exception. Google pushed several key algorithm updates throughout 2022.

AI Search 113

AI Search VP of Engineering Engineering Social Media 113

Neil Patel

DECEMBER 8, 2020

In this article, we’ll discuss why the most successful mobile ads are the ones that promote audience engagement. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. What is Mobile Engagement?

Mobile 145

Mobile Payment Methods Engagement Social Media 145

User Pilot

JUNE 29, 2022

Such personalization will activate your customers and make them happier and more engaged. When conducting customer behavioral analysis, you can observe how users engage with your product and spot obstacles they face along the user journey. 10 Best customer segmentation tools to try in 2022. Behavioral segmentation data.

SaaS Payments 88

SaaS Payments Software Review Payment Solutions Payment Methods 88

CustomerSuccessBox

APRIL 12, 2022

Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022. Points to Ponder on making customer success plan for the year 2022. It is important to understand how your customers are using your product and to identify the engagement rate. Planning customer growth pathway.

Customer Success 52

Customer Success Artificial Intelligence Machine Learning Construction 52

ChurnZero

JULY 22, 2021

Setting rules of engagement saves your team time, money, and energy. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. As a final note before we dive in: Be prepared to constantly amend your rules of engagement.

Customer Success 98

Customer Success Engagement Sales Acquisition 98

SaaStr

FEBRUARY 14, 2024

Do we own the metrics and the people? There were some data points in the study around engagement being a big metric for CSM, but that might not be right. You need the right engagement. Renewals have taken priority over engagement compared to 2022, and then expansion follows. It summarizes everything.

Customer Success 221

Customer Success Sales Hiring Scale AI 221

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. InMoment helps your team to keep an ongoing pulse on how your customers feel about your product or service so you can proactively drive retention, engagement, and advocacy. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

JANUARY 17, 2022

Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. Gamification can also help keep your users engaged. Use analytics software to measure whether your onboarding system hits your desired metrics, and then A/B test and iterate until your goals are reached.

Onboarding 92

Onboarding Payment Solutions SaaS Payments Payment Methods 92

CustomerSuccessBox

MAY 16, 2022

Read further to check out the top customer success software in 2022. These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points. And this is where Customer Success management software comes to your rescue.

Customer Success 52

Customer Success Software Management Churn 52

SaaStr

OCTOBER 7, 2022

The number of global venture capital (VC) investments dipped in 2022, thanks to ongoing geopolitical tensions, turbulence in global capital markets, supply chain issues, and increasing interest rates. The rise and fall of these investments have resulted in negativity in the global VC space in 2022. The recent downward movement.

Venture Capital 198

Venture Capital Marketing Startup Construction 198

CustomerSuccessBox

MAY 18, 2022

Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! It specializes in curating custom solutions by implementing an appropriate growth strategy focusing on customer success metrics. The post 10 Customer Success blogs to read in 2022. CustomerSuccessBox. CX Accelerator.

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaSOptics

MARCH 10, 2022

Create custom collections emails and establish escalation plans for tardy invoices, schedule automatic generations of statements, and get unique reports on metrics like Days Sales Outstanding (DSO) in order to judge the effectiveness of your A/R management process, all with one software platform. Sign up for a free demo here.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Clouded Judgement

AUGUST 25, 2023

Event data allows customers to send behavior-triggered messages that keep consumers engaged with the right message at the right time. We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

APRIL 10, 2023

They began thinking about this segment because they realized they needed to properly engage their startups. We really anchor on these metrics where we can drive conversion rates higher, where we can drive average deal size higher. 2020 – 2022: They changed the program structure and gave startups 100% off for six months.

Startup 195

Startup Scale SMB Venture Capital 195

Casey Accidental

FEBRUARY 8, 2022

Hey everyone, It’s that time of year again – applications for Reforge’s Spring 2022 Cohort are now open. Retention & Engagement. A deep dive on how to understand, measure, and improve retention through activation, engagement, and resurrection. The Spring 2022 Cohort begins the week of March 21.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Valuize Consulting

JANUARY 5, 2022

Where Is Customer Success Headed In 2022? With all the changes, what will Customer Success look like in 2022 and beyond? In the interview, Nick evaluates the state of Customer Success today and offers his expert insight into the trends that Customer Success leaders should seize to grow and prosper in 2022 and beyond.

Interviewing 52

Interviewing Trends Scale Customer Success 52

Frontegg

NOVEMBER 4, 2021

Getting in touch and engaging with these influencers can significantly boost your PLG efforts. We are glad to share a list of Top-11 PLG gurus that you must follow on social media in 2022 to stay ahead of the curve. Related: Top 11 PLG Tools to Watch in 2022. Let’s begin. Learn more in our detailed blog post. 1 – Wes Bush.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Subscription Flow

MAY 10, 2024

A subscription-based model for fundraising can therefore raise donor engagement, optimizing revenue streams for NPOs. According to a 2023 360MatchPro study, revenue from one-off donations decreased by 12% in 2022, while monthly charity payments rose by 11%. This makes the financial projection task more manageable and accurate.

Payment Solutions 89

Payment Solutions Payments Payment Methods Payment Services 89

CustomerSuccessBox

FEBRUARY 20, 2022

It is based upon the metrics which the business cares about. On a general note, business uses customer health score for reasons like, To find out the product power users – The ones who are most engaged are the ones who put in more revenue in the stream. There is no perfect behavior exhibited to just calculate one metric.

Scale 52

Scale Customer Success Churn Pricing 52

How To Buy Saas

MAY 22, 2022

It can help build relationships, create engagement and deliver a higher Return on Investment than any other type of marketing there is. Have a look at the best email marketing services in 2022. Sendinblue also has a tracker which can trigger emails based on how people interact and engage with your website. 1 Sendinblue.

Marketing 52

Marketing Social Media Pricing Software 52

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Full Session

NOVEMBER 8, 2022

You can track: How long has the user engaged with your site. What page elements catch attention and engage customers. The 8 best session recording tools in 2022. With session recording software, you can record, review, and analyze users’ actions in real-time to boost engagement rates and conversions. FullSession features.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

How To Buy Saas

MAY 27, 2022

Marketing automation best practices are the practices that help a business in strengthening its marketing strategy while assisting and managing the overall process required in between, leading to constant engagement and building of customer relationships. Not only will it boost engagement, but ensure your customers much more happiness.

Marketing 52

Marketing Social Media Software Review Technical Review 52

User Pilot

JANUARY 31, 2023

Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CES measures how much effort a customer requires to interact and engage with your products. What are the 3 key metrics to measure customer satisfaction? CSAT microsurvey.

Benchmarks 81

Benchmarks SaaS Retention Metrics 81