SaaStr

MARCH 31, 2021

2019: $336m rev. 89 $1m+ ACV customers — up from 21 in 2019. The gross churn is only 3% a year, before upsells. Revenue grew nicely at first from $1m to $3.5m from 2015 to 2016 … and then exploded: UIPath History. 2005: Started as a tech outsourcing company. 2014: $500k rev. seed round. 2015: $1m rev. 2016: $3.5m

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Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

DECEMBER 27, 2019

Rajesh is going to walk you through the key elements of winning the long game in SaaS – how to win customers, how to create long-term relationships, and how to avoid churn. This podcast is an excerpt from Rajesh’s session at SaaStr Europa 2019. Loving our podcast content? Rajesh Ram.

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Business Model Churn Metrics Enterprise 145

SaaStr

AUGUST 7, 2020

The best sales teams scale together, with low churn and ideally close to zero churn in management and top performers. note: an update of a 2019 SaaStr post). They have low attrition. Turning over a sales team is very hard on the organization. It’s a lot of work to train and build a team. At least, not that well.

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Baremetrics

MARCH 31, 2020

Picture this: Over the past six months, your churn rate has gone from a respectable 4%, to now, over 10%. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis.

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Churn SaaS Payments Pricing Payment Services 122

The Moz Blog

MARCH 10, 2025

Dr. Pete's analysis shows that from the end of 2019 to the end of 2024, content churn has more than doubled. We know that Google changes constantly, but what about the internet itself? What does this mean in the context of content marketing?

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SaaStr

MAY 19, 2019

Churn is 1.1% Most of the companies in this 5 Interesting Things Series have had net negative churn from SMBs (e.g., Xero’s SMB churn isn’t zero. Inclusive of upsells and churn, their ARPU is $29.25 remains an important but smallish market for Xero, at only $44m and 195k of their 1.8m subscribers.

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SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. Anyone processing a lot of SMB and credit-card deals saw churn probably double. Even in the darkest days of 2019, enterprises still. Assume SMB churn doubles — and quickly.

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SaaS Payments Sales Hiring Scale SMB 280

SaaStr

DECEMBER 10, 2019

Bill.com sells to very small businesses that do churn at a higher rate. It is also increasing Net Revenue Retention, from 106% in 2018 to 110% in 2019. Bill.com only grew its customer count 21% in 2019, but grew its revenue 56%. But that also proves that’s no excuse to drop below 100%+ net revenue retention.

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Payment Services Payments Payment Methods SMB 247

SaaStr

APRIL 28, 2019

Revenue Retention / Net Negative Churn of 143%. ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 more in 2019. Even for Slack. A continued them of our 5 Interesting Learnings Series. million in 46 companies, with $5.2 He was granted an additional 3m shares in 2017 and 1.3m

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SaaStr

OCTOBER 2, 2019

"Churn" is a term we borrowed from our B2C friends. When the deal size is large, and the customer count small though, Replace "churn" with "customers we failed" — Jason ???? jasonlk) September 30, 2019. Customers can churn but still recommend you. Churn-and-burn deals are bad for everyone.

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Churn B2C Interviewing Software Review 231

SaaStr

AUGUST 9, 2020

And again, Dec 31, 2018 and Dec 31, 2019. Because in SaaS, if your revenue recurs, and you have net negative churn … well, you really can see the future. A Bad Day: When I Had No Salary And Didn’t Get My Requested $10k Bonus Even Though I Brought In an Extra $300k All-Cash Upfront Deal. Exceeded the plan and our own expectations.

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Sales Hiring SaaS Revenue Churn 356

FastSpring

JUNE 11, 2019

To help you accomplish this, we’re sharing a short list of helpful ebooks, webinars, podcasts, books, and blog posts to help you kick off your growth plan for 2019. How to reduce customer churn. We hope you’ve found these resources helpful as you go about planning the rest of your 2019! Happy Converting!

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Payment Methods Scale Payments Payment Services 99

SaaStr

SEPTEMBER 9, 2022

Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps. Ultimately, so much AE and SDR comp math from the 2019-2021 era just doesn’t end up making sense once there’s a bit less venture capital in the system. This makes no sense. But eventually, the math has to pencil out. Truly dramatically.

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Scale Venture Capital Sales Hiring Sales 343

SaaStr

NOVEMBER 23, 2020

But over dozens of SaaS start-ups that have churned through their first sales reps, I’ve boiled the key criteria down to Just Two. — Jason BeKind Lemkin (@jasonlk) October 29, 2019. You can’t have it all, not only in your first reps, but in any of your reps, really. What do you look for?

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Sales Hiring Sales SaaS Churn 344

SaaStr

NOVEMBER 9, 2019

This means more employee churn, friction, drama than you need. note: updated in 2019 from original post). Because they don’t know it’s impossible. But they are often just awful managers. Or at least, far worse than they are the second time. Especially in SaaS. Because SaaS is so cross-functional.

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Sales Hiring Sales Recruiting AWS Churn 280

SaaStr

AUGUST 6, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) April 26, 2019. Your customers will eventually churn. One thing I took for granted was being CEO of an app that was beloved. If you have that, never ever give it up. Back in the day when the world was a desktop OS, there was a lot of truth to that. But that may be about it.

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Scale SMB Mobile Acquisition 294

FastSpring

JUNE 28, 2019

Keep reading to learn why your SaaS company should keep a close eye on your churn rate and see why focusing on customer retention is a viable strategy for long-term success. What is customer churn? Customer churn happens when customers discontinue their relationship with your company. How to calculate churn rate.

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Churn Payment Services SaaS Payments Payment Features 100

Baremetrics

APRIL 20, 2020

Specifically, we’re going to go through how to use cohort analysis to reduce churn and retain more customers. Acquisition Cohorts In order to use cohort analysis to improve churn, we need to look at acquisition cohorts. So 24 customers signed up for our product in April 2019. Let’s jump right into it! What are Cohorts?

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Churn Retention SaaS Payments Payment Solutions 96

yoursales

DECEMBER 12, 2018

SALES STACK 2019 SALES TOOLS FOR. PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. The 2019 Sales Stack Tools List CRM CRMs We Use. Let’s not wait any further.

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Scale Payment Methods Payment Solutions Outsourcing Services 100

Chart Mogul

AUGUST 2, 2019

Thanks to ChartMogul, Contacts+ is using their data to understand the behavior of their customers, cut churn in half, and boost retention. Churn is one of the primary metrics that Contacts+ keeps a close eye on. However, before they started using ChartMogul, there were components of net churn that they lacked a complete picture of.

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Churn Payments Payment Solutions Payment Methods 12

yoursales

DECEMBER 12, 2018

SALES STACK 2019 SALES TOOLS FOR. PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. The 2019 Sales Stack Tools List CRM CRMs We Use. Let’s not wait any further.

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Scale Payment Methods Payment Solutions Sales Recruiting 100

Baremetrics

NOVEMBER 10, 2019

I have named the months from January 2018 to September 2019 to give you a fast start. . For example, if you begin building your model in October 2019 and you have data since January 2018, you’ll only need to add a named range for October. Next, use Autopilot to project out your expansion, contraction and churn.

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Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Intercom, Inc.

DECEMBER 10, 2018

You can do this at scale by sending surveys or asking for feedback, or you can send one-off messages to check in with high-value users — or those who might be about to churn. The post How to leverage in-app marketing for growth in 2019 appeared first on Inside Intercom. Intercom on Product Management. Intercom on Marketing.

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Marketing Software Review Systems Review Onboarding 137

InsightSquared

JUNE 13, 2019

BOSTON – Ramp – June 13, 2019 – InsightSquared , the leading provider of revenue intelligence solutions, has kicked off its annual revenue operations conference, Ramp, taking place on Thursday, June 13 – Friday, June 14, 2019, at the Revere Hotel in Boston.

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Revenue Forecasting Machine Learning Artificial Intelligence 19

SaaStr

OCTOBER 4, 2023

People loved Zoom and didn’t churn. Then everyone in the world was on Zoom selling flowers and yoga and things meant to be sold in person, so churn peaked at 3.6%, which isn’t terrible for SMB, but was higher than none. We’ll never go back to 2021, so can we go back to 2019 or 2018? It doesn’t happen that way. Look at Monday.

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Sales Hiring SaaS Headcount Compensation 278

ChurnZero

MAY 31, 2019

Churn Monster #12: Championless. It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past year we have featured a new churn monster each month and taken a look at a life-like scenario involving that churn monster (i.e. Upcoming Webinar.

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Churn Customer Success Trends Retention 75

SaaStr

AUGUST 8, 2022

2019) we could mostly count on camaraderie to build organically in the office. 5 Mistakes to Avoid to Prevent Churn. It’s been a challenging couple of years and we’re still adapting to the new normal. Back in ye-olde-days (i.e. The Earlier the Better: How Customer Success Compounds Your Growth . Are you still scrolling?

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SaaStr

JANUARY 30, 2023

Deel overcame these challenges by taking care of these four things: Finding a product focus When Deel got accepted by Y Combinator in 2019, everyone loved the idea but hated the product. Client churn is scary but inevitable. The path to success is filled with challenges at every milestone. Support sales early. Go global early.

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Sales Hiring Payment Services SaaS Payments Scale 268

SaaStr

MAY 15, 2019

Meet SaaStr’s Most Respected Leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019. Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. Curious how we came up with this list?

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Sales Recruiting Software Review Technical Review PayPal 171

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. ChurnZero’s CCO, Abby Hammer, spoke about getting the resources you need to combat the major obstacle to scaling your SaaS business – Churn! . As she explained: .

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Scale Sales Hiring Onboarding Customer Success 75

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

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Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

MAY 4, 2022

The internet economy is expected to double from 2019 to 2023—and that’s after the cost of software tools to run your business has collapsed, from $4M in 2011 to a paltry $4000 today. Understand your key stats, whether that’s MRR, ARR, or churn. Market trends: why is it easier than ever to build an online business?

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Payment Features Payment Services Outsourcing Services Payment Solutions 255

SaaStr

MAY 5, 2023

This is true for employees and churn. Maybe it’s 2019 and 2021, and you’re watching companies like Snowflake and Databricks explode, yet here you are, not being Snowflake or Databricks. Run experiments to get more, but don’t hit a wall, and then try to figure out how to grow. What are you supposed to do?

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Scale Leadership Customer Success Startup 268

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. For those who didn’t get to attend, or for those that attended and want a recap, we compiled a list of our top ten Customer Success takeaways from TSW 2019. Karen (@PVSKC) May 7, 2019. ChurnZero (@churnzero) May 7, 2019. ChurnZero (@churnzero) May 7, 2019.

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Technology Customer Success Sales Recruiting Sales Hiring 74

Chart Mogul

AUGUST 2, 2019

Thanks to ChartMogul, Contacts+ is using their data to understand the behavior of their customers, cut churn in half, and boost retention. Churn is one of the primary metrics that Contacts+ keeps a close eye on. However, before they started using ChartMogul, there were components of net churn that they lacked a complete picture of.

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Churn Payments Payment Solutions Payment Methods 52

ChurnZero

APRIL 3, 2019

TrustRadius Announces ChurnZero as a 2019 Top Rated Award Winner in Customer Success Category. We’re excited to announce that ChurnZero has been awarded a 2019 Top Rated Customer Success Software by TrustRadius. About ChurnZero: ChurnZero helps subscription businesses fight customer churn. With a TR Score of 9.2

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Software Review Customer Success Software Technical Review 15

Practical Advice on SaaS marketing

FEBRUARY 1, 2020

The most successful SaaS companies are generating more than half of their new bookings from Plus, they’re achieving “net negative churn,” meaning the loss of customers is more than offset by selling more to existing customers. See KBCM 2019 survey of SaaS companies.) upsells and expansions.

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