Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Before that, I was at Palantir and at a few startups doing various things. For her, this is one of the most pressing issues of our time. Liam: For sure. It was just a way to impress people.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale compliance Software Review Technical Review 211

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. This is a slide from a talk that I gave in 2015. Preferred choice.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

ProfitWell

JANUARY 6, 2020

If you don’t have product-market fit, you could be advertising to the wrong buyer personas and attracting the wrong buyers, leading to higher churn and poor retention. A high churn rate might be indicative of poor product-market fit. His startup, founded in 2015, strives to be the fastest email experience in the world.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

SaaStr

AUGUST 16, 2019

Ep 257: Justin Welsh is the former SVP Sales @ PatientPop, the startup that offers the first all-in-one practice growth platform that’s HIPAA-compliant and is proven to grow your practice. During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team.

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

BetterCloud

NOVEMBER 11, 2020

In fact, there were a lot of people who thought it was a really bad idea. You’re putty in the hands of whoever developed that software.”. IT teams enjoy the freedom from supporting on-prem hardware and software, especially as they continue to be asked to do more with less. Things have changed dramatically since then.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

OpenView Labs

JANUARY 29, 2020

Freemium Model for SaaS – The Good, The Bad, and The In-between. For certain customer profiles or market segments, it may be necessary to combine freemium with a sales team. The Hotjar founders came from backgrounds creating consumer products, so developing software for end users was a fairly natural transition.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Intercom, Inc.

MAY 1, 2018

We developed all these tips and tricks that would help us optimize what happens when they land. — Benedict Evans (@BenedictEvans) March 22, 2015. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t. This was around 2010.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. When you see a company pull $10 million in funding and hiring like crazy, it’s easy to want the same for your startup without understanding the stress that comes with it. I’m not a good developer, but I know enough to sort of be dangerous. This is a bad situation.”

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Loving our podcast content?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Upscope

JANUARY 10, 2019

Companies developing their idea and in the early stages of generating revenue will see these metrics bounce around like an oompa loompa. Total Revenue 2015: $8,000,000 MRR: $790,162 MRR is monthly recurring revenue. Seen on an annual basis, a 10% customer churn is bad. 50 of them cancelled in that month. 50 is 10% of 500.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

SaaStr

OCTOBER 26, 2023

Could something like the Greenhouse of 2015 even make it to market today? Getting off the ground is one thing — an easy pitch of being an HR tech startup focused on improving hiring. In a year like this, SMB is doing worse, with a lot more churn and startups going out of business. Daniel’s team is an anti-gravity device.

Sales Hiring 203

Sales Hiring AI SMB Scale 203

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Mobile phone use has increased by more than 4 billion since 2015 , most of which can be attributed to the fact that smartphones are rapidly becoming a technological extension of ourselves. We believe that there’s always room to improve professionally, so we’ve also included resources for Professional development, such as meetups and blogs.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. Having had both big company, small startup and founding experience, what would Allie advise new graduates entering the workforce today? How does Allie advise other founders on scaling sales teams? Product analytics?

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. We’re on iTunes.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

JUNE 3, 2020

Who should be brought into the meeting other than the sales team? Harry Stebbings: We are back for another week in the world of SaaStr, and diving straight in today, I recently tweeted about the importance of a sales playbook, pre-release, scaling out your sales team. What is the right way to structure your sales meeting?

Sales Hiring 175

Sales Hiring Scale Technical Advisors Systems Review 175

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Welcome to the Sales Hacker podcast.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

FastSpring

JANUARY 31, 2023

These additional features can satisfy the needs of some early-stage startup companies, however, most companies end up needing more robust options. Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Read the NotePlan case study here.

Payment Services 111

Payment Services Payment Methods Merchant Services Payment Features 111

SaaStr

AUGUST 5, 2020

Today She discusses how everything is changing in the current climate, the rise of war-time founders, having teams work remote, and the supply-chain reimagined. The difference between these two founders are, if you’re comparing these two, founder market fit and whether a team follows the founders. What does this mean?

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

SaaStr

JULY 8, 2020

We’ve been doing these SaaStr events since 2015, the SaaStr Annual. Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. We’ve got two awesome other people on our team, Amanda and [Jamara 00:08:18].

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Consistent updates. Growth stage. The growth stage is where things start to get exciting.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. We’re excited to have on the show today, a luminary and one of the most dynamic tech startup CEOs out there, and the CEO and co-founder of a company called QuotaPath. So this is his second startup. I actually began my startup career in Austin.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service.

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

SaaStock

FEBRUARY 13, 2019

Founded : 2015. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform. Founded : 2015.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

FEBRUARY 26, 2019

So we added the slide last minute, literally backstage before he came on, but Ryan and I did an event traction with Lloyed Lobo in like 2015, and it was probably in the upper right. Jason Lemkin: That was 2015. And the team deck doesn’t say who the CEO is? I don’t think we thought we were going to do a startup.

Acquisition 127

Acquisition Sales Recruiting Scale Sales Hiring 127

SaaStr

AUGUST 20, 2019

This was anyone from a marketing analyst at a small startup, to a junior analyst at my firm, to a cloud CEO like him. We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun. That really stuck with me. ” I didn’t do all those things.

Scale 132

Scale Acquisition Scaling Sales Hiring 132

Chargify

SEPTEMBER 25, 2019

After reading “7 Day Startup” by Dan Norris he came up with a business idea: Unlimited graphic design for a flat monthly fee. He launched Design Pickle in January 2015. Virtualized teams for support on implementation. The 7 Day Startup: You Don’t Learn Until You Launch”. High-value consulting components (builds my brand).

Subscription 40

Subscription Payment Features Consulting Business Model 40

Intercom, Inc.

AUGUST 25, 2022

In 2015, after selling Storyful to News Corp, Mark joined Twitter as the Vice President of media and partnerships for Twitter in Europe. We were still the poor people of Europe. I was so bad that when I came back to the office, my boss said, “Don’t listen back to that. That’s the worst that can happen.

Social Media 208

Social Media Scale Machine Learning Artificial Intelligence 208