Intercom, Inc.

FEBRUARY 18, 2020

Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. This is a slide from a talk that I gave in 2015. We have a small but really great infrastructure team who help maintain fast development environments. Preferred choice.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Frontegg

DECEMBER 30, 2021

The pros when it comes to passwordless authentication are rather obvious: Brute Force Attack Immunity – More often than not, passwords tend to be weak. This self-service authentication solution also has an active developer community. Let’s wait a bit and consider the pros and cons. There have been mixed reviews about the support.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

ProfitWell

JANUARY 6, 2020

If you don’t have product-market fit, you could be advertising to the wrong buyer personas and attracting the wrong buyers, leading to higher churn and poor retention. A high churn rate might be indicative of poor product-market fit. His startup, founded in 2015, strives to be the fastest email experience in the world.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses. View this post on Instagram.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

Frontegg

JUNE 24, 2021

This self-service authentication solution also has an active developer community. PingZero can be easily customized to match a wide range of use cases and the support team is doing a great job of ironing out installation and integration issues. As the name suggests, PingZero is the passwordless enterprise MFA solution on offer here.

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

Mucker Capital

MAY 28, 2020

This post originally appeared in TechCrunch back in 2015, written by our co-founder and managing partner Erik Rannala. We believe the message applies as much today as it did in 2015 when it was published. --. It pains me to see great teams and ideas collapse under the pressure that sometimes follows fundraising.

Outsourcing Services 52

Outsourcing Services Sales Hiring Startup Scale 52

ProfitWell

NOVEMBER 1, 2019

Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 149

Scale Underperforming Technical Team Sales Hiring Interviewing 149

BetterCloud

NOVEMBER 11, 2020

In fact, there were a lot of people who thought it was a really bad idea. You’re putty in the hands of whoever developed that software.”. IT teams enjoy the freedom from supporting on-prem hardware and software, especially as they continue to be asked to do more with less. Things have changed dramatically since then.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

OpenView Labs

FEBRUARY 5, 2021

The bulk of mobile traffic comes from developing nations (read: low budget). is now seeing a 50/50 split between mobile and desktop traffic—a significant change from the 25/75 split in 2015. To avoid overloading your sales team, offer 1:1 demos only to those who meet a certain lead score. Even the biggest SaaS market, the U.S.,

Mobile 52

Mobile B2B Scale SaaS 52

Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Because we’re running a full telemedicine service and we have a fully remote team, because we’ve set it up to be remote-first, it’s been great to build a team that way.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Neil Patel

AUGUST 4, 2021

Similarly, positive ROI statistics for video content have been booming for years – from 33 percent in 2015 to 87 percent in 2021. As time goes on, you’ll develop a stronger understanding of what type of video content works and what doesn’t. Effectively teaming up with influencers comes down to two things. The best part?

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145

Intercom, Inc.

MAY 1, 2018

We developed all these tips and tricks that would help us optimize what happens when they land. — Benedict Evans (@BenedictEvans) March 22, 2015. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t. This was around 2010.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Sales Hacker

AUGUST 4, 2020

Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment. We’re in a bad economic environment now. How do you evaluate talent?

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

OpenView Labs

JANUARY 29, 2020

Freemium Model for SaaS – The Good, The Bad, and The In-between. For certain customer profiles or market segments, it may be necessary to combine freemium with a sales team. The Hotjar founders came from backgrounds creating consumer products, so developing software for end users was a fairly natural transition.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale compliance Software Review Technical Review 211

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Chorus is a leading conversation intelligence platform for sales teams. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

BetterCloud

NOVEMBER 1, 2017

One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. After being “seduced by a build scenario,” Holst-Knudsen says he convinced the company to move ahead with it, which turned out to be a very poor decision. But software development and IT resources are still a cost.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. Here’s an example of this thinking system in action.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 183

Scale Sales Hiring Sales Recruiting Sales 183

Upscope

JANUARY 10, 2019

Companies developing their idea and in the early stages of generating revenue will see these metrics bounce around like an oompa loompa. Total Revenue 2015: $8,000,000 MRR: $790,162 MRR is monthly recurring revenue. Seen on an annual basis, a 10% customer churn is bad. 50 of them cancelled in that month. 50 is 10% of 500.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Podium, an interaction management platform for local businesses, was founded in Utah and grew from five employees in 2015 to more than 300 in 2019 to become one of the fastest-growing SaaS companies in the United States.

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

Upscope

JANUARY 23, 2021

It found smaller firms tended to have fewer apps, though the average number is also rising—jumping from 53 in 2015, to 73 last year." I'd expect development tools to rise up this list over time as it's a huge growing market and the competitors are flooding in. Read more from app developer magazine here. Read more from Okta here.

Software Review 52

Software Review Onboarding Software Systems Review 52

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. I’m not a good developer, but I know enough to sort of be dangerous. Josh: In late 2015, about 18 months after we had taken on $500,000 from General Catalyst, we had spent almost all of it. This is a bad situation.” Hard conversations ensued.

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

SaaStr

OCTOBER 26, 2023

Could something like the Greenhouse of 2015 even make it to market today? If one resume says software engineer and the other says developer, AI can converge these skills so people don’t slip through the cracks because they typed a title incorrectly. Daniel’s team is an anti-gravity device.

Sales Hiring 231

Sales Hiring AI SMB Scale 231

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Chargify

SEPTEMBER 25, 2019

He launched Design Pickle in January 2015. Virtualized teams for support on implementation. Although Russ was now able to identify which ideas were a bad fit for him, he was still struggling to come up with a good one. However, it all came crashing down in September 2014, leading to what he called “my mid business life crisis”.

Subscription 40

Subscription Payment Features Consulting Business Model 40

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Mobile phone use has increased by more than 4 billion since 2015 , most of which can be attributed to the fact that smartphones are rapidly becoming a technological extension of ourselves. We believe that there’s always room to improve professionally, so we’ve also included resources for Professional development, such as meetups and blogs.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. We let their Series B of $20 million in 2015. Okay, it’s not bad. We split our sales organization into four different teams. Andrei B.:

Sales Recruiting 109

Sales Recruiting SMB Scale Sales Hiring 109

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. We let their Series B of $20 million in 2015. Okay, it’s not bad. We split our sales organization into four different teams. Andrei B.:

Sales Recruiting 110

Sales Recruiting SMB Scale Sales Hiring 110

SaaStr

NOVEMBER 29, 2019

How does Allie advise other founders on scaling sales teams? Harry Stebbings: I mean, I absolutely loved that as a founding story and it’s great that he’s on the team now too. Figuring out who to hire on the sales team and how to train them, because Mapistry is a very complex sale–we sell to big companies.

Sales Hiring 133

Sales Hiring Underperforming Technical Team Technical Advisors Scale 133