Frontegg

NOVEMBER 25, 2021

Founded in 2013, Auth0 is now a trusted and dependable authentication solution for SaaS. The platform is great for enterprise, as it supports integrations with dozens of apps, protocols, and platforms with pre-build provisioners and adapters. 1500 minimum. #2 2 – Auth0. 3 – Frontegg. Scaling up fast and need SSO?

B2C 98

B2C Scale Identity management Enterprise readiness 98

Tom Tunguz

JANUARY 17, 2017

In 2013, I wrote a post called Letter to the Editor about my challenges with comments. It reminds me of great customer support tools that provide all the context you need to engage. I’ve been struggling with the right way to enable commenting on this blog for a long time. I’m very sensitive to page load speed.

Content Marketing 100

Content Marketing Scale Marketing Startup 100

Tom Tunguz

SEPTEMBER 21, 2014

Customers pay a fee for the software up-front, in addition to an annual maintenance fee of about 20-25%. To offset the mostly one-time payment from customers, Tableau employs a land-and-expand strategy. The company went public in 2013 and we’ll use data from their S-1 through 2013 to benchmark the business.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Baremetrics

FEBRUARY 23, 2021

Founded in 2013, it is considered an especially great platform for startups, and unlike its parent company; it accepts payments outside of the credit, debit, and PayPal transactions. Each of them is capable of supporting foreign currencies, which makes it possible for people to acquire new customers and collaborators all across the globe.

Merchant Services 59

Merchant Services Payment Services Payment Methods SaaS Payments 59

Frontegg

AUGUST 12, 2021

Founded in 2013, Auth0 is now seen as a trusted and dependable authentication solution, especially by SaaS application developers. The platform is great for enterprise, as it supports integrations with dozens of apps, protocols, and platforms with pre-build provisioners and adapters. 1500 minimum. #2 2 – Auth0.

B2C 98

B2C Identity management Systems Review B2B 98

Teamgate

DECEMBER 20, 2019

Also, in 2013, Microsoft’s major overhaul of dynamics CRM involved distributing smartphone applications for iOS, Windows, and Android. Some of them even have features like artificial intelligence that is capable of helping organizations make the right decisions and at the same time providing maximum customer services. Final Thoughts.

Mobile 95

Mobile Strategy Technical Review Artificial Intelligence 95

OpenView Labs

JANUARY 18, 2021

Using the beta version of the product released in 2013, Slack generated awareness and received valuable feedback that helped them to iron out existing issues before their official launch. It’s all because they adopted a product led strategy, combining the freemium model with bold, fun branding and strong customer support.

SaaS 110

SaaS Communication Branding Customer Support 110

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Tom Tunguz

JANUARY 7, 2015

Limiting ourselves to only the Talent Solutions part of the business, we can evaluate the Average Revenue Per Customer over the same seven-year period. In 2008, the average recruiting team spent about $20,000 per year with LinkedIn, a figure that has reached $35,000 in 2013, achieving a growth rate of 16% per year.

Sales Recruiting 100

Sales Recruiting Benchmarks Metrics SaaS 100

All that Saas

JUNE 11, 2022

In this ManageEngine OpManager review, we will have a closer look at the features/functionalities, customer support, and certifications of this leading software. Training and Education The popularity of the software is not just because of its innovative features, and customer support. ISO is an international standard.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

All that Saas

JUNE 11, 2022

In this ManageEngine NPMS review, we will have a closer look at the features/functionalities, customer support, and certifications of this leading software. Customer Support. Customer support: Click here. Email for customer support: desktopcentral-support@manageengine.com.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

Tom Tunguz

SEPTEMBER 29, 2014

Customers buy the software and deploy it on their own hardware, so there are no ongoing costs of revenue. In addition, I suspect nearly all customers buy Support & Service, alongside their Perpetual License product, so the account management and customer support costs are borne by the customer.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

ProfitWell

OCTOBER 23, 2019

Make sure customers understand which key features will satisfy their needs and how to find and use these features. Tools like ProfitWell Engagement can help you learn where customers are getting stuck and direct them to the right resources. #3: 3: Your customer support needs work. Image via Wistia.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Chargify

MARCH 28, 2018

Zendesk has successfully recognized the power of providing more custom product offerings to customers rather than “one-size-fits-all” pre-determined bundles. Zendesk’s 2008 website touts themselves as: “Enlightened Customer Support. Beautifully simple for you and your customers. On-demand help desk in minutes.

Pricing 47

Pricing Innovation Scale SaaS 47

SaaStr

SEPTEMBER 15, 2023

So, if he wanted to hire customer support, it could be a biomechanical engineer. As early as 2013-14, Freshworks closed Burger King, 3M, Schneider Electric, Pearson, and Sony, and they all came inbound. The average SMB customer would buy 4-5 seats of Freshdesk. Burger King was 300 seats.

Sales Hiring 239

Sales Hiring Scale SMB AI 239

SmartKarrot

MAY 14, 2020

It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. It was mostly a reactive approach when customers used to call the customer support staff of an organization to fix the issues they would face while using their product or service.

Customer Success 10

Customer Success Technical Review Software Review Business Model 10

ChurnZero

APRIL 3, 2019

“Reviewers on TrustRadius frequently highlight Churnzero’s customer profiles, customer segmentation and health-scoring, and integration with Salesforce.”. out of 10, and with great customer support and high recommendation scores from TrustRadius users this award exemplifies the commitments ChurnZero has made to fighting customer churn.

Software Review 15

Software Review Customer Success Software Technical Review 15

Totango

MAY 27, 2022

Following its launch in 2013, Zoom overtook its rivals by differentiating its product on selling points, such as being mobile- and user-friendly. Customers can use the software for free and pay to unlock advanced features, like the ability to record calls or host more participants. In 2020, Dropbox generated over $1.9

Acquisition 120

Acquisition Retention Technology Strategy 120

Point Nine Land

OCTOBER 22, 2019

Another crucial aspect of Clio’s growth was the hiring of Catherine Hillier as the head of customer support. In order for the company to truly scale, it not only required systems to handle an increase in support tickets, but it also needed to enable customers to troubleshoot their own problems. “She

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

APRIL 11, 2019

That’s the situation Gainsight CEO Nick Mehta and CMO Anthony Kennada found themselves in when they joined the company that would become Gainsight in 2013. Join Nick and Anthony for an open and honest look into their playbook to building the Customer Success category: the needle movers, the mistakes, and everything in between.

Scale 127

Scale Customer Success Artificial Intelligence Sales Recruiting 127

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

MAY 9, 2018

Finally, there’s the prospect of the company spawning a truly new business within a business (Google Apps for Business circa 2013, for example) that needs a Bizops function, which causes the wheel to come around for another go. the best content on product management, marketing and customer support. And the cycle begins again.

Scale 182

Scale Sales Hiring Headcount Scaling 182

SmartKarrot

JANUARY 5, 2022

She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice. She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SmartKarrot

JANUARY 5, 2021

Being the Chief Customer Officer at AppsFlyer , he leads and guides the Customer Success teams across 13 global offices. Simultaneously, his passion brings him to crossroads with customer support and sales engineering, through which he establishes the potential of Customer Success driven by value, relationships, and people.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Intercom, Inc.

FEBRUARY 25, 2019

In 2013, we shipped many, many, many small things. “The absolute numbers don’t matter as much, and it’s more the perception of our customers and whether they actually think Intercom is a high-quality product or not” But we realized that that actually wasn’t the full picture at all. CS” stands for customer support.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

SaaStr

JUNE 11, 2019

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. Customer support and product. Let’s shift now to the dynamics, or rather the stages of the startup, right? What’s the smallest deal you’ve done? So growth versus risk, et cetera.

Merchant Services 227

Merchant Services Part-Time VPE Sales Hiring Scale 227

SaaStr

JUNE 23, 2019

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. Customer support and product. Let’s shift now to the dynamics, or rather the stages of the startup, right? What’s the smallest deal you’ve done? So growth versus risk, et cetera.

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

Intercom, Inc.

MAY 17, 2018

Well, you have a backlog with customer support, but also our marketing products are more popular on a Monday because people are checking reports to fill in their spreadsheets. I first contacted Bob in 2013, because we didn’t know what to say on our marketing site. One example is that Intercom is more popular on a Monday.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

Intercom, Inc.

MAY 12, 2020

What I mean by that is, obviously when I used to sit down with customers who would use our inbox or our messaging features, it was 2013 and Intercom looked a lot different. But also our customers’ forgiveness was probably a lot different as well because back then because a lot of what we were doing was relatively new.

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

User Pilot

JUNE 4, 2021

Excellent support – several users have testified to Userpilot’s superior customer support in G2 Reviews. Appcues has been around since 2013 and is quite easy to use. Total control over styling – each onboarding element can be styled without coding (or with CSS, if you can use it!). Why not Appcues? Conclusion.

Software Review 88

Software Review Software SaaS Onboarding 88

SaaStr

JULY 2, 2019

Kevin : I joined in 2013. Early days we had an accounts team, and the accounts team would work out of Zendesk, not Salesforce, so it was almost like an extension of customer support. Following 10 years at Salesforce, I joined Dropbox for four years. There’s 100 million people that signed up for Dropbox.

Enterprise 146

Enterprise Scale Sales Hiring SMB 146

ChurnZero

JUNE 3, 2022

He said we need Customer Success managers. This was back in 2013. I do think it’s worth starting by putting some definitions in place, starting with what is customer success. You Mon: Customer Success is the team that once you turn a prospect into a closed-won deal, and they become a customer, Customer Success takes over.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

He said we need Customer Success managers. This was back in 2013. I do think it’s worth starting by putting some definitions in place, starting with what is customer success. You Mon: Customer Success is the team that once you turn a prospect into a closed-won deal, and they become a customer, Customer Success takes over.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. It enables businesses to form stronger bonds with their customers. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2013. Founded in: 2013.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10