ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Scale 52

Scale Benchmarks Leadership B2B 52

ChurnZero

MAY 2, 2024

You can watch the webinar in full here, or scroll on to discover four essential insights from this year’s survey. In our webinar, You Mon and Rob discussed the B2B SaaS market’s current state, including the impact of tech advancements and changes in work culture, and what it means for SaaS leaders.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 93

Retention Customer Lifetime Value Churn Outsourced Development 93

Valuize Consulting

DECEMBER 20, 2023

Overall, the industry witnessed transformative trends shaping the way businesses engage and retain their customers in an increasingly capital constrained and fast-paced environment. Watch Webinar 2. Amidst this year of evolution, what was top of mind for B2B recurring revenue leaders in 2023? Read Article 4.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 89

Customer Lifetime Value Retention Marketing Scale 89

Intercom, Inc.

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Currently, only 37% of support leaders feel confident that their organization’s tech stack can help them analyze trends and produce insights to optimize next-best-action decisions for consumers.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

JULY 31, 2023

There are many helpful resources out there to help product marketing managers grow and develop: webinars (like these on-demand webinars from Userpilot), books , conferences, joining communities, or certified training from the Product Marketing Alliance. Sign up for Userpilot’s engaging webinar series here.

Product Marketing 86

Product Marketing Management Marketing Customer Lifetime Value 86

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 100

Acquisition Strategy Social Media Underperforming Technical Team 100

Subscription Flow

MARCH 1, 2024

It also makes it easier to create a websites, webinars, and more. This might mean signing up for a webinar, buying an eBook, or taking advantage of a free trial. Enhanced Customer Retention: Businesses can accommodate a wide range of customer preferences and needs by providing customizable and adaptable subscription plans.

Payment Services 83

Payment Services Payments Payment Methods Merchant Services 83

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

APRIL 29, 2024

This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. This can inform user experience improvements , personalized in-app experiences, or retention strategies. Have you participated in any of our training sessions or webinars ? What features do you use most frequently?

Payment Solutions 85

Payment Solutions SaaS Payments Payment Methods Payments 85

User Pilot

JANUARY 14, 2023

Successful customer education improves customer satisfaction, drives customer success and retention, reduces customer churn, and lowers support costs. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Create webinars for specific use cases. Userpilot blog welcome mail.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

JULY 17, 2023

TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention. Data analytics can: Identify patterns and trends. Increase customer lifetime value and retention. Diagnostic analytics.

Data 94

Data Customer Lifetime Value Retention Churn 94

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income.

Onboarding 75

Onboarding Social Media Retention Branding 75

Intercom, Inc.

MARCH 16, 2021

Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention. Unlock trends and insights from customer conversations that help improve teammate efficiency and boost customer satisfaction and loyalty. Customer retention.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Bernard Marr’s customer experience trends. The best videos on customer retention include: Shopify’s guide about customer retention. Malewicz’s take on mobile onboarding screens.

Technical Review 78

Technical Review Onboarding Mobile Retention 78

Blulogix

JANUARY 24, 2024

Customer Retention: Consider the impact of enhanced customer experiences on subscriber retention rates. Scalability Benefits: Assess how BluIQ’s scalability supports your business growth and prevents the need for frequent platform upgrades. Compliance Costs: Calculate potential savings related to compliance with tax regulations.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. So the current trend is is is ultimately to measure our success through the customer success. What is that?

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

MARCH 31, 2023

Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. Offering self-serve support can help you analyze customer needs and identify support topics trends. Predictive analytics predicts future customer behavior by analyzing historical data and trends.

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89

User Pilot

OCTOBER 6, 2023

Cultivate customer relationships through personalized messaging (promoting loyalty and retention). Interest stage The Interest stage happens once the user has developed some interest in your brand, either by signing up for a newsletter or attending a webinar. Userpilot ’s webinar invitation banner. Userpilot ’s blog.

B2B 99

B2B Development Team Review Software Review Marketing 99

User Pilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. The data is also valuable for forecasting user retention , lifetime value, and revenue. The first one is conversion trends.

Marketing 92

Marketing Sales Funnel Forecasting Customer Lifetime Value 92

User Pilot

NOVEMBER 30, 2023

Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you do it?

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

Intercom, Inc.

JULY 1, 2020

We’ve seen great success, including an improved rate of automated resolution, high customer satisfaction, and increased retention. Not only will you take pressure off your team but you can also demonstrate how support is impacting your bottom line with positive customer loyalty and retention figures. Customer retention.

Customer Support 239

Customer Support Scale Education Onboarding 239

ChurnZero

SEPTEMBER 8, 2022

Companies can deliver training through courses, videos, webinars, instructor-led training (ILT) and increasingly, virtual instructor-led training (VILT). Increase customer retention, lower churn. Retention comes from that.” Customer retention . Product adoption. Customer satisfaction. Customer churn .

Education 98

Education Customer Success Underperforming Technical Team Scale 98

ProfitWell

JUNE 22, 2020

And, I've also got the deets on some upcoming webinars that'll help supercharge your company's growth. How is DTC growth trending over time? ??7 How are churn and new revenue trending over time? MRR loss* , on the other hand, is still trending positively, having gone up +1.65% in the last week. Retention strategy webinar.

Subscription 56

Subscription Payment Features Trends Retention 56

Stax

FEBRUARY 28, 2024

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. We’ll go over these benefits in more detail in the following part, from boosting customer retention to seamlessly adapting pricing strategy. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Retention stage : Keeping customers engaged and feeling valued over time through support, updates, and loyalty programs. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

Strategy 97

Strategy Software Review Social Media Engagement 97

ChurnZero

JUNE 9, 2023

So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.” Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%.

Finance 98

Finance Metrics Customer Success Headcount 98

BrightBack

JULY 22, 2019

A retention strategy designed around today’s customer has never been more critical. In our recent webinar on customer retention trends , Brightback CEO Guy Marion and Crazy Egg General Manager Suneet Bhatt talked retention tactics, and how retention strategy looks different for B2B, B2C and hybrid companies.

Retention 66

Retention B2C B2B Education 66