User Pilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. One highly-reviewed option is Userpilot, an all-in-one solution for driving user engagement across channels. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention.

Mobile 58

Mobile Underperforming Technical Team Engagement Metrics 58

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

JANUARY 3, 2022

Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. To meaningfully speed up your content creation process without sacrificing quality or quantity, though, you also need to look closely at how your team approached sales enablement. Develop T-shaped professionals.

Sales Enablement 111

Sales Enablement Scale Sales Hiring Outsourcing Services 111

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Customer Support/Service Software and Ticketing Systems. Product, Development, or Design. Not product management. Product Analytics Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Customer Support 102

Customer Support SaaS Software Review AI Search 102

How To Buy Saas

DECEMBER 1, 2020

Branding is considered to be one of the most important saas marketing strategies as the conversions in this niche never happen on first interaction due to high ticket size and other corporate formalities. Webinars are considered to be the best way to showcase saas to their customers and also gain feedback. Start Branding. Howtobuysaas.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Sales Hacker

NOVEMBER 16, 2021

Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. Optmyzr is a PPC management system with a range of features to make PPC management easier. SalesHandy.

Scale 124

Scale Outsourcing Services Artificial Intelligence Machine Learning 124

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation.

Outsourcing Services 96

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 96

Tom Tunguz

OCTOBER 24, 2021

I imagine everyone at this point has used a Zoom Webinar, so we don’t need a full demo, but just so you know, please use the chat to connect with your fellow attendees. And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Unbounce

OCTOBER 15, 2024

collecting email addresses or sign-ups for a webinar). This content can take many forms, including blog posts, videos, webinars, and infographics. Develop gated assets : Create valuable downloadable content like eBooks , white papers , templates , and checklists. Ensure the form is easy to find and fill out.

Strategy 98

Strategy AI Search Marketing Social Media 98

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. Due to this style, the customers that we converted were very loyal. This would enable us to increase the overall value of the system to customers.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

InsightSquared

APRIL 10, 2020

Our webinar series, “Ramp to RevOps,” was designed to help you do just that. If you missed our webinar, worry not. Company size, team structure, and cultures are some of the elements that you’ll want to take into consideration. Check out our on-demand webinar here. Here are the key takeaways from each of our episodes. .

Forecasting 71

Forecasting Underperforming Technical Team Technical Review Scale 71

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. They got a bad rep, but they’ve come through the other end, I think. It’s a drag-and-drop system where you can build your own AI systems. Humans are great at some things and bots are great at other things.

Scale 143

Scale Banking Technical Review Systems Review 143

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Bad pricing practices are easy excuses for customers to cancel. You also don’t want to do it manually and waste valuable time and money on an unscalable, untimely system.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Half-yearly business reviews to optimize cost and compliance.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! . Curious where your team should begin? Drew Jordan, Business Development, Gravyty . Jump to: .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

Totango

OCTOBER 22, 2020

Poor Customer Feedback . To prepare yourself for when accounts become escalated, use an early warning system to identify these factors. Develop Escalation Plans from the Data in Your Escalation Management Framework. Developing an intelligent plan to handle a variety of scenarios, including escalations , is essential.

Management 65

Management Underperforming Technical Team Software Review Systems Review 65

User Pilot

DECEMBER 19, 2022

Product teams can use Userpilot to create notifications within minutes without writing a single line of code. You can use slideouts to invite users to beta tests , webinars, prompt an upsell , etc. Notification panels are useful for users who receive many system-generated notifications or may need to refer to them later.

Payment Solutions 98

Payment Solutions Engagement SaaS Payments Payment Methods 98

How To Buy Saas

JANUARY 1, 2021

To make this easy for you and having my personal experience of being a user of such a platform, I had complied and reviewed the world’s 11 best online course platforms for you to get started. With platforms like this, you’ll be able to create courses but also run webinars, developer email sequences, and more.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

ChurnZero

FEBRUARY 14, 2020

At ChurnZero, we send a care package with our coveted “Fight Churn” flag for teams to proudly hang in their office as well as other branded goodies such as our Churn Monster cards, stickers, and notebooks. Catching a customer by surprise with a kind act spurs an affinity that can transcend poor experiences and preconceived notions.

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

ChurnZero

AUGUST 24, 2023

In our webinar, The leadership leap: from first-time manager to confident leader , Ryan shares what hes learned about finding the courage to lead, and how you can too. Watch the webinar in full here, and read Ryan’s lessons for first-time leaders below. Its a trait of an effective leader and a sign of strength, not a weakness.

Customer Success 52

Customer Success Management Underperforming Technical Team Systems Review 52

ChurnZero

SEPTEMBER 13, 2019

Today is Friday the 13 th and we all know that means – bad luck, right? Then the day that was chosen to do the data migration from their previous system to your product certainly didn’t happen as planned. You are confident that the customer is in a much better place now and seems to have fended off the initial bad luck.

Churn 40

Churn Underperforming Technical Team Systems Review Software Review 40

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Morgan advises that “Change agents need to develop a strong voice.” Improve Your Public Speaking.

Technical Advisors 40

Technical Advisors Technical Review Customer Success Sales Hiring 40

User Pilot

OCTOBER 31, 2022

You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team. Userpilot was designed specifically with SaaS product teams, who want to enhance their user onboarding, in mind. The best thing about Userpilot’s engagement layer?

Onboarding 98

Onboarding Software Review Marketplace as a Service Underperforming Technical Team 98

User Pilot

JUNE 14, 2021

Confirmation and reminder emails are transactional communications sent via email to confirm user actions (payments, orders placed, support ticket submitted) and send reminders of past actions (your trial will expire, the webinar you’ve subscribed to is about to start, etc). Like joining a webinar they subscribed to.

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Willing to Fight for You – As part of being loyal, Promoters will also fight for your brand, actively providing positive feedback when negative reviews or comments are at play. Unfortunately the news gets worse.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

How To Buy Saas

SEPTEMBER 24, 2024

You can take informed decisions to plan for company expansions, product development, investments, and plan strategies. Getting an accurate valuation will help you steer clear from bad investments and selling your business for less than its true value. Therefore, not every valuation service will be suitable for you.

SaaS 52

SaaS Business Compensation Customer Lifetime Value 52

Unbounce

JANUARY 11, 2025

And say you finish price testing and have customers paying one monthly fee while others are paying a different onethats a minefield in and of itself (not to mention headache-inducing for your customer management team). Reviewing products on YouTube or a blog can earn people six figures a year. This is the fun part.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

And say you finish price testing and have customers paying one monthly fee while others are paying a different onethats a minefield in and of itself (not to mention headache-inducing for your customer management team). Reviewing products on YouTube or a blog can earn people six figures a year. This is the fun part.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Now we need Customer Success teams. How do I do this?

Customer Success 52

Customer Success Sales Hiring Technical Review B2B 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Now we need Customer Success teams. How do I do this?

Customer Success 52

Customer Success Sales Hiring Technical Review B2B 52

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. A poor decision in the planning stage can truly portray a disastrous effect later on. Having a seamless alignment within the teams is the key here,” says Dasgupta.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

OpenView Labs

AUGUST 10, 2020

Think online classes, workshops, webinars and courses that have real value and deliver real wins for customers. With learning management systems, webinar platforms and software, and other educational tools now widely available, brands can connect with customers in new, incredibly valuable ways. pic.twitter.com/jWwc5MmBsw.

Innovation 98

Innovation Payment Solutions Startup Payment Methods 98

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. Brian: It’s a huge challenge to get teams to do this and to do it well.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Software Review Onboarding 106