SaaStr

DECEMBER 7, 2021

Product-led scaling isn’t about growth hacking, and it can be challenging no matter where you’re starting. Rachel Wolan, Dropbox GM, shares wisdom from her years of experience in product-led scaling at Talkdesk, LiveRamp, and Dropbox to help you better scale your company. . What is Product-Led Scaling?

Scale 284

Scale Scaling Growth Hacking Systems Review 284

SaaStr

JANUARY 10, 2025

He views AI not as the product itself but as a means to create magical user experiences. “We want to be able to make it so that everybody can build applications the way Cloudflare builds them, where we don’t have to worry about scale,” Dane shared.

AI Search 312

AI Search AI Strategy Scale 312

Intercom, Inc.

JUNE 8, 2022

It has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale. Scaling your business means scaling your support, and scaling your support requires great tools.

Scaling 229

Scaling Customer Support User Experience Metrics 229

Intercom, Inc.

DECEMBER 10, 2020

It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale. Understanding customer outcomes at scale.

Scale 223

Scale Customer Success Scaling B2B 223

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 243

Scale Scaling Sales Hiring Cloud 243

SaaStr

MARCH 6, 2025

“We use a combination of scale tools like surveys alongside bringing detractors and promoters to customer advisory boards,” shares Nangia. Identifying problems before customers can : Recognizing pain points that customers might not even articulate yet, which presents opportunities to experiment and leapfrog competitors. .”

AI 207

AI Scale Sales Hiring Technical Review 207

USIO

MAY 16, 2025

Better User Experience Prepaid cards feel like cash but function like modern digital tools. Users can swipe, tap, or shop online with ease. The answer depends on what you value mostspeed, control, user experience, or simplicity. Speed and Convenience With prepaid cards, funds are available immediately.

Payment Methods 130

Payment Methods Payment Services Banking Scale 130

TechEmpower SaaS

JULY 31, 2023

Don’t worry about scaling just yet. If your numbers work out, then scaling becomes a question of capital. Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Start by building just enough of your product to get early CAC and CLV signals (they won’t be perfect).

Metrics 390

Metrics Startup Scale New CTO 390

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 105

User Experience AI Scale Customer Support 105

SaaStr

APRIL 18, 2021

How do you remove as much friction from your user experience as possible?”. Creating your flywheel will show you where your user experience shines and where you could be causing difficulties that impede business growth. Early Flywheel Development.

User Experience 321

User Experience Startup Metrics Scaling 321

Payrix

FEBRUARY 4, 2025

Without integrated payments, software users typically rely on a third-party provider outside of their business management platform to process payments. The biggest downside to this approach is a poor user experience. Discover the impact integrated payments can have on the user experience.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. And it worked.

Scale 176

Scale Sales Hiring Scaling Banking 176

SaaStr

DECEMBER 1, 2024

He created a culture of “structured chaos” – enough process to scale, enough freedom to innovate. He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth. The Culture Play Zinman’s secret weapon?

Scale 250

Scale SaaS Company Culture Leadership 250

Payrix

NOVEMBER 7, 2024

Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry. The most effective payments solutions enhance both compliance and the user experience by leveraging data models, AI, and biometric integrations.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Stax

JUNE 3, 2025

Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. It’s designed to help users solve specific problems, streamline workflows, and scale their operations with ease. You manage the software layer yourself.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

JUNE 19, 2024

They’ll discuss behind the scenes building GenAI, along with firsthand advice they wish they knew incorporating AI at scale.” 10. “How to Successfully Bring AI Products to Market at Scale with GitHub’s CRO Elizabeth Pemmerl, CRO @ GitHub” This one should rock. ” #2. ” #4. Should be a great one! #5.

AI Search 300

AI Search Scale AI Generative AI 300

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

SaaStr

AUGUST 10, 2022

User Experience and Building a Durable Business. Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale.

Sales Hiring 246

Sales Hiring Scale Company Culture B2C 246

SaaStr

JULY 30, 2024

How do you scale PLG? How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? What does scaling Enterprise ARR mean? So, let’s look at PLG and how you can scale it. Can it solve a larger-scale problem rather than one piece within a larger area?

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

SaaStr

JANUARY 28, 2025

The biggest headwinds to mass AI adoption are literacy, fear, and user experience. Future of SaaS Pricing and AI Adoption Headwinds The future of SaaS pricing involves more outcome-based pricing, as it reflects the value created for customers.

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. moment” focuses on when users first-handedly experience your product’s value through great user experience.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

SEPTEMBER 17, 2021

Key was putting a team of their very best engineers on figuring out a clear margin KPI, and finding a way to do it and to not just maintain but improve quality and user experience. #6. The Key to Upgrades to Enterprise and from Free-to-Paid in Self-Service at Scale is Data. Celebrate the Wins. This energized everyone. #7.

Enterprise 299

Enterprise Scale Sales Hiring Headcount 299

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

AUGUST 2, 2024

For companies that want to scale, PLG seems like the right choice because the product sells itself, and people adopt it quickly. Let’s Look at Examples: Dropbox and Slack Both companies have one thing in common: They use their product to drive user adoption. As they scaled, they had challenges.

Scale 283

Scale Sales Hiring Sales B2C 283

SaaStr

JUNE 1, 2021

Because we know trying before you buy is the user experience we prefer. You can hear him, even at Box’s scale, wishing API access can be as free as practical, to encourage their ecosystem to develop on Box: But free and free trials come with real costs, especially soft costs.

Scale 335

Scale Engineering Enterprise Business Model 335

Intercom, Inc.

OCTOBER 13, 2020

Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale. A big risk with a project like this is always end user experience. Would end users be glad to see the bot?

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Payrix

APRIL 17, 2025

As a payment facilitator, platform providers: Need robust systems to handle payment processing at scale. Improved insights and scale (and possibly, increased valuation) : Access to payment data allows for a better understanding of customer behaviors and needs, letting you tailor and offer more to address those needs.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

JUNE 16, 2022

The first one, like any other product, is the user experience. In this case, our users are developers, so I would say that developer experience is the main thing. But even if [developer experience] is great, you still need your API to be reliable.”.

CTO Hire 246

CTO Hire New CTO CTO Scaling 246

SaaStr

AUGUST 27, 2024

Rupa is a lab platform for doctors to order lab tests, and Koby took the company from $20M to hundreds of millions in equity and scaled Rupa’s user acquisition by 4000% in 3.5 All users come from channels, be it organic, paid, or word-of-mouth. They needed to build a user experience that allowed Google to index everything in it.

Scale 284

Scale AI Search Sales Hiring Social Media 284

User Pilot

OCTOBER 19, 2024

Pricing : Survicate offers a 10-day free trial, with paid plans starting at $99 per month that scale based on the number of responses per month. #6 Pricing : Nicereply offers pricing plans starting at $59 per month, which scales up to $359 a month depending on the responses per month. A 14-day free trial is available. #8

Software Review 105

Software Review Technical Review Software B2C 105

Stax

MAY 23, 2025

Understanding ISV Integrated Payments Integrated payments let users pay for goods or services directly within your softwareno third-party redirects or handoffs. Its seamless, secure, and built for better user experiences. It can also make it easier to manage compliance, automate reporting, and scale operations.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

Sales Hacker

MARCH 4, 2025

It’s a delightful individual user experience. I think there’s a trap as companies scale, get bigger. Uh, and so as a founder, when you figure that out, then you can scale it. Don’t try to scale it until you figure that out. Don’t worry about scaling. And that is a founder’s job.

Scale 71

Scale Scaling Sales Hiring Technical Review 71

SaaStr

JANUARY 18, 2022

No matter whether your business has two clients or two thousand, you want to give them the best customer experience possible. But how can you build a product that provides a superior experience across vastly different scales? . First, let’s go beyond the user. Nested Value.

Customer Success 274

Customer Success Scale SMB Enterprise 274

SaaStr

APRIL 23, 2024

Databricks had an incredible scale-up from $400M to $1.5B+ during former VP of Product Nadim Hossain’s time there. Serverless computing meant a snappy user experience, and a unified data platform meant some sort of governance so someone could access this table and not that one.

Technical Review 292

Technical Review Government Innovation Engineering 292

SaaStr

AUGUST 21, 2024

So we’re scaling up the final speakers for 2024 SaaStr Annual, Sep 10-12 in SF Bay! We’re also starting to roll out sign up for 100s and 100s Braindates and Mentorship Sessions now, look for an email in your inbox soon if you are signed up for Annual! We’ll post the top ones soon! May Habib, CEO and Co-Founder @ Writer.ai

CTO 283

CTO Scale Travel AI 283

Intercom, Inc.

MARCH 23, 2022

First-party data about your customers – which your business can legitimately collect, own, and use without privacy concerns – will be critical for businesses to deliver personalized experiences. Businesses demand a next-generation product approach to technology and user experience. Next-generation inbox.

Scale 220

Scale DevOps as a Service Communication Scaling 220