SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 237

Merchant Services Scale Sales Recruiting Sales 237

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 108

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 108

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 107

Sales Recruiting Scale Sales Hiring Sales 107

Neil Patel

AUGUST 31, 2021

SEO can be a brilliant strategy to increase your website traffic but it isn’t always enough. You will have a toolkit full of optimization strategies to keep your business running. In this post, we’re going to look at effective strategies to grow your website traffic without SEO so you’re never left stranded by algorithm changes again.

Sales Recruiting 145

Sales Recruiting Social Media Advertising Underperforming Technical Team 145

Neil Patel

SEPTEMBER 3, 2021

Experts believe as much as 80 percent of recruiting will remain virtual for the foreseeable future , and the early stages of the recruitment process are ideal for the online medium. With Paradox, you get a mobile-first recruitment experience that uses AI to put the candidate first. Outline Resources Needed.

Sales Recruiting 144

Sales Recruiting Social Media Sales Hiring Marketing 144

User Pilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust.

Retention 105

Retention Strategy Sales Recruiting Scale 105

Incredo

NOVEMBER 21, 2019

If sounds like this topic can help you generate more SaaS sales with less risk, we are starting! In reality, creating collateral for affiliates, recruiting, training and motivating affiliates takes a lot of effort. What works best are regular newsletters and webinars to educate our affiliates on how to sell Transformify better.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

JULY 15, 2022

That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. And each of those webinars will probably produce at least one customer if you do it every single week in scale. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 292

Scale Outsourcing Services Sales Hiring VP of Engineering 292

Buffer Resources

MARCH 7, 2024

Apart from a large user base, here are a few other reasons this strategy is worth the investment: Position your brand as an authority Research reports are a massive investment. For instance, Clearance Jobs, a recruitment platform used LinkedIn Live to discuss the findings from their State of the Security Clearance Process 1H 2024 report.

Social Media 132

Social Media Sales Recruiting Merchant Services AI Search 132

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

Sales Hiring 95

Sales Hiring Scale Sales Recruiting Payment Methods 95

Unbounce

OCTOBER 18, 2021

Sounds like a big opportunity for talent-starved companies to recruit, right? That’s in roles across data science, product management, web development, UX/UI design, and UX writing. Community building works much better for us than just typical marketing acquisition strategies. And that strategy works.

Artificial Intelligence 136

Artificial Intelligence Marketing Scale Sales Recruiting 136

Sales Hacker

APRIL 18, 2023

Table of contents Joel’s background: 80% interview rate, 0 sales experience Burn your resume! Here’s why Statistics: Video pitches vs. resumes How to make a video pitch Video pitch + follow-up cadence Real success stories Hone your mindset My story: How I landed an 80% interview rate with 0 sales experience It was early 2020.

Sales Recruiting 99

Sales Recruiting Sales Hiring Sales Interviewing 99

User Pilot

JULY 14, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a business intelligence analyst? Book a demo to see it in action!

Artificial Intelligence 98

Artificial Intelligence Business Payments Sales Recruiting 98

Tom Tunguz

OCTOBER 24, 2021

I imagine everyone at this point has used a Zoom Webinar, so we don’t need a full demo, but just so you know, please use the chat to connect with your fellow attendees. So that’s one I actually tell the recruiters at Stripe, their job is to flag when they think it’s a no hire. And then how are we going to measure it?”

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Even if you don’t have a dedicated Customer Marketing role yet, there are activities and strategies your Customer Success and Marketing teams can work together to employ. Spread Wisdom With Webinars.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Buffer Resources

OCTOBER 28, 2024

Buffer: Social media management for creators and small businesses A social media management tool is central to any social strategy. It helps you manage your online presence so you can post consistently and on a schedule you choose — which can help improve engagement. The email builder is intuitive.

Social Media 105

Social Media AI Search Marketing Business 105

Intercom, Inc.

MARCH 28, 2019

The most sophisticated marketing plans today deploy at least nine disciplines which range from content marketing, to evangelist recruitment, to customer lifecycle marketing and beyond. Nowadays, marketing teams are taking on more and more stages in the purchase funnel, stages that were previously owned by sales.

Scale 117

Scale Sales Recruiting Revenue Scaling 117

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. We partnered with a best in breed strategy of being able to connect to a lot of these billing platforms. The first thing you bring in your playbook on sales. We schedule a demo in the same day. That’s where we started.

Scale 177

Scale SMB VP of Engineering Leadership 177

Intercom, Inc.

APRIL 18, 2019

There isn’t a canon of resources that can provide you with a tried-and-true strategy to deploy. “In that same spirit, I think that that we wanted to do the same for the customer success industry, webinars, all that sort of stuff, building kind of a partner ecosystem around us. They loved that one webinar.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 206

Sales Hiring Scale Payments Sales Recruiting 206

Sales Hacker

JULY 8, 2019

All sales organizations look for an edge. More refined sales strategies and tactics. Every sales organization would welcome an increase in all three of those metrics. Recruiting from a diverse pool of candidates means a more qualified workforce. It’s a constant battle. Improved incentives. Better training.

Sales Recruiting 73

Sales Recruiting Sales Leadership Education 73

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Women Sales Pros. Women in Sales. Utah Women in Sales. Gals and SALS.

Sales Hiring 95

Sales Hiring Sales Recruiting Revenue Sales 95

User Pilot

AUGUST 19, 2022

We’ll start by exploring key steps in the process, then look at some of the most effective tactics to help you form your own rollout strategy. Then, organize your rollout strategy to meet those OKRs. Organize your rollout strategy. Plan your user onboarding strategy. Define the rollout strategy.

Software 98

Software SaaS Sales Recruiting Communication 98

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. We also made a firm decision to ban our sales team from the community. Recruitment. I use Lu.ma

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In this way, you can create some objective data that shows this pattern and trends across all accounts. Q: Is there a proven strategy for engagement and continual alignment?

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. Sales Engagement, the Book [29:59].

Scale 67

Scale Sales Recruiting Engagement Technical Advisors 67

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. These include marketing, product, sales, and customer service.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. How do you recruit your interviewees?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. It’s Time to Rethink Your Customer Success Strategy. Upcoming Webinar. Hiring Customer Success Managers – Is Domain Experience Essential? Karen (@PVSKC) May 7, 2019.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. You’ll also have to lead cross-functional teams when implementing strategies to enhance CX.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52

User Pilot

JULY 24, 2024

To excel, leverage resources like books (e.g., “Data Analytics Made Accessible”), webinars (Userpilot, BrightTALK), blogs (Userpilot Blog, Mode Analytics), podcasts (The Data Chief Podcast), and certifications (Certified Analytics Professional (CAP), Microsoft Certified: Power BI Data Analyst Associate). Book a demo today!

Artificial Intelligence 52

Artificial Intelligence Business Sales Recruiting Data Analysis 52

User Pilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. You’ll also have to lead cross-functional teams when implementing strategies to enhance CX.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

User Pilot

JUNE 30, 2024

Lead Product Analyst : A lead product manager leads the product analysis efforts and monitors the research, analysis, reporting , and strategy development. Senior Manager of Product. Carrying out extensive market research to identify patterns and trends that serve as pointers for product strategies. Product Analyst.

VP of Engineering 52

VP of Engineering Sales Recruiting Data Analysis Underperforming Technical Team 52