OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Audacix

AUGUST 17, 2022

You see, gaining customers' trust is crucial to a SaaS business's success because it directly affects revenue. It enables real-time visibility into your AppSec posture and helps your developers find and fix vulnerabilities without always needing the help of external cyber security consultants.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

SaaSOptics

JULY 7, 2021

Most in the software world have heard of ‘technical debt’ (thorough exploration here by Martin Fowler) but a short definition from Wikipedia is: the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer. . But our developer has a deadline tomorrow.

Technical Review 69

Technical Review Software Review Development Team Review Underperforming Technical Team 69

Sales Hacker

JULY 21, 2021

But that doesn’t mean they’re all bad. A strategy is how a team plans to reach their overarching goals and all of the steps to get there. Managers can energize the whole team by helping secure some quick wins. “Hi! ABS boosts customer loyalty, and if done right, is a proven strategy to increase revenue. “We

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Cognota didn’t necessarily start as a software business.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Again, corresponding variables such as customer acquisition cost ( CAC ) and customer revenue all tie back to your acquisition strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. My background is as a software developer, and I’ve been doing that for just over 20 years. Joel Friedlaender: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team compliance 211

Sales Hacker

OCTOBER 5, 2018

Reps that take too long to ramp can have a difficult time hitting revenue targets – on average, reps spend 10 weeks in training but only become productive after 11 months. These challenges created the need for a sales rep onboarding process that is faster and more flexible – areas in which the software industry is already well-versed.

Onboarding 81

Onboarding Sales Hiring Underperforming Technical Team Sales 81

ProfitWell

MARCH 12, 2020

Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. Userlane is designed to help people understand any software, boasting a reduced time-to-value for consumers, along with increased retention and user engagement. From an internal standpoint, the software is a valuable training tool.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). MRR gives your company that forward looking measurement and predictive revenue to actually grow your business. You may be thinking, “How bad can it be?” Think about that. Let’s be real.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Audacix

MAY 23, 2018

Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? The issue of automated software testing tools is central to any such engagement. Understand the context What is it that you're putting on the line with this decision?

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

SmartKarrot

APRIL 24, 2023

Quality is a critical factor for any software product, and SaaS is no exception What is Quality? Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience.

Underperforming Technical Team 16

Underperforming Technical Team SaaS Scale User Experience 16

User Pilot

MAY 30, 2023

For example, our salesperson may use your software to track and organize leads. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Andreessen Horowitz

DECEMBER 5, 2023

But along the way we found that the tool that we’d built was really interesting to a lot of other developers. So, myself and my co founder, we were kind of software developers, like kind of engineers by background. H ow did you guys think about the API that you wanted to launch with for other developers to build on?

Sales Hiring 84

Sales Hiring Sales Recruiting Banking Outsourced Development 84

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. She had a deep understanding of their processes and pain points and knew how to build software that would help them thrive.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

FastSpring

MARCH 10, 2023

In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. We are more or less a business consulting company as a software consulting company that as there are many outside, but we are specialized in Apple users, helping Apple users. They were creating ERP software for Mac users.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Now Andrew is the founder and CEO at Wrike, the cloud based collaboration and project management software that scales across teams in any business.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

BetterCloud

NOVEMBER 1, 2017

When it comes to enterprise software, the build vs. buy conundrum is a common one that many companies grapple with. One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. Because there was commercially available software that did the same thing, more or less. “It

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Outseta

AUGUST 23, 2017

You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. What sort of revenue growth will our investors be happy with?

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SaaStr

MARCH 20, 2019

Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How can leaders both be authoritative and vulnerable simultaneously?

Underperforming Technical Team 119

Underperforming Technical Team Development Software New CTO 119

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. Many of these are names that you know, and this is actually the largest we’ve seen in history.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? ” I’ve never heard that.

Scale 292

Scale Underperforming Technical Team Engineering Wireless 292

GetUplift

MARCH 22, 2019

Anyway, but what we do here is we work a lot with in-house teams. If your goals are event-based, which are good, or destination-based, which are bad. Your web developer’s traffic, your agency’s traffic, none of that should be in there. Unfortunately, what happens is that people are really bad at closing tabs.

Underperforming Technical Team 93

Underperforming Technical Team Software Review Technical Review Metrics 93

Outseta

JANUARY 20, 2020

To be honest, I wasn’t enormously enthusiastic about this—I’m not techy, so working for a software company wasn’t particularly appealing to me. When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue. We could translate the software into Spanish.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. I always loved software and developing software.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Neil Patel

JUNE 17, 2021

consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience. consumers tell an average of 15 people about bad experiences, whereas they only share good experiences with 11 people. Never take your customers for granted.

Underperforming Technical Team 139

Underperforming Technical Team Social Media Technical Review Software Review 139

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? Gone are the days when software developers would develop on-premise software that bound customers on a long-term contract and required upfront heavy investments. The bitter truth is that it’s not completely true.

Retention 52

Retention Software Review Software Payment Features 52

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to. This prevents bad data from leaking downstream.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. Do you know of software, which belongs on this list?

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. Do you know of software, which belongs on this list?

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

A Smart Bear

NOVEMBER 7, 2017

We’re tired of hearing how small software companies usually fail. The data show that the two most common causes are: (1) Product isn’t useful to enough people, and (2) Problems with the team. The company landed one big customer representing 80% of total revenue, but that customer canceled. Talk about brittle!

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

ProfitWell

SEPTEMBER 20, 2019

Through working with a multitude of companies in some of their biggest growth phases, Volpe has developed a series of keen insights into what strategies make a company blossom. Those users upgrade (generating revenue) and review (generating more users). HubSpot is a software developing and marketing organization.

Software Review 45

Software Review Advertising Underperforming Technical Team Social Media 45

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: Whereas if you’re a software company, you can wait until, you don’t have to compel people to come in sooner than they feel safe. Aaron Levie: Everybody had their digital team. Jen Nguyen: Yeah.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

B2B 132

B2B B2C Scale New CTO 132