SaaStr

MAY 20, 2024

Still, one of the top mistakes every top founder says is this: “I Should Have Acted on Bad Trends Earlier.” But if your churn and retention numbers aren’t at least mid-pack for your category, don’t let it lurk. ” Let’s make a list: #1. Churn is a problem that lurks, especially in annual deals.

Trends 306

Trends Scale Sales Hiring Venture Capital 306

Clouded Judgement

NOVEMBER 18, 2024

ServiceTitan discloses that their net retention is “>110%” Gross Margin Adjusted CAC Payback (Previous Q S&M) / (Net New ARR x Gross Margin) x 12.

Benchmarks 299

Benchmarks Payments Payment Services SaaS Payments 299

FastSpring

OCTOBER 11, 2024

However, in Asia, retention for monthly subscriptions is notably lower at 75%. That said, there’s a silver lining: While monthly retention in the EU and North America remained stable from 2023 to 2024, Asia’s monthly retention rate improved by approximately 3%, showing positive momentum.

Merchant Services 158

Merchant Services SaaS Payments Benchmarks Payment Features 158

SaaStr

JUNE 16, 2025

ARR with 50% growth at that scale 500+ customers consuming at over $1 million annual revenue run-rate 80%+ subscription gross margins (infrastructure companies dream of margins like this) Free cash flow positive for the first time 140% Net Revenue Retention (top decile performance) Growing Twice as Fast As Comps When you’re doing $3.7B

AI 259

AI AWS Enterprise Scaling 259

SaaStr

DECEMBER 5, 2024

Success requires: AI-driven innovation Laser-focused value propositions Rapid time-to-value strategies By understanding and adapting to these emerging AI trends, go-to-market teams can transform these trends into opportunities for growth and customer retention.

AI 268

AI Software Data SaaS 268

Tom Tunguz

NOVEMBER 8, 2023

At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. Looking at Snowflake’s net dollar retention over the last few years, it’s clear exactly when the office of the CFO became an important voice within the data world. LLMs Transform the Stack : Large language models transform data in many ways.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. If you help and encourage your team, they can drive retention and expansion, and you’ll see the benefits in your bottom line. We have just published the second edition of the Intercom Customer Support Trends Report.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

Tom Tunguz

FEBRUARY 26, 2025

” The company grew from $15M in ARR to more than $1B with this model, consistently achieving better than 130% net dollar retention. With this model, Twilio maintained contracted revenue at less than 50% of ARR while achieving industry-leading retention metrics. The ratio of AI price to base price ranges from 0.32

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

MAY 21, 2025

This vertical focus aligns with broader trends in re-industrialization and supply chain resilience. Net Dollar Retention Hit 124% – Signs of Long Team Durable Growth Palantir’s net dollar retention rate of 124% in Q1 2025 indicates that existing customers are significantly expanding their usage year-over-year.

Artificial Intelligence 162

Artificial Intelligence Government AI Benchmarks 162

SaaStr

JUNE 6, 2025

Align sales comp with net revenue retention, not initial ACV 3. Variable pricing models are becoming the norm The Strategy : Design your pricing to start small with automatic expansion based on usage. Google Is Losing to AI Search + Software Reviews: 29% of buyers start research with AI search more than Google.

AI Search 147

AI Search AI Technical Review Software Review 147

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? Trend 1: Customer teams strengthen their revenue focus. Businesses need to focus on three metrics at the same time: acquisition, retention and customer lifetime value. Trend 2: AI and automation become transformative. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Scale SaaS 52

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. The post The State of SaaS – Global Data Trends from 1000+ Companies with Capchase Co-Founder/CEO Miguel Fernandez and 01 Advisors VP Kristen Clifford (Video) appeared first on SaaStr.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

SaaStr

MAY 21, 2024

As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT. Just a few bits of advice here: Focus as much on New Net Customer Growth and Logo Retention / GRR as NRR. I don’t love this trend. To get that integration working?

Customer Success 321

Customer Success Sales Trends Retention 321

SaaStr

JUNE 9, 2025

Revenue Quality Score What It Is : Percentage of revenue that’s recurring, predictable, and expanding The Benchmark : 85%+ should be recurring with 110%+ net retention Why It Matters : Public investors pay premiums for predictability. at $47-55 range, priced at $40 Current Performance : +250.4%

B2B 177

B2B Marketing Scale Benchmarks 177

SaaStr

JUNE 25, 2025

Company Snapshot: Founded : January 2014 (11 years) Current ARR : $1.09B+ (Q1 FY2025) Growth Rate : 39% YoY ARR growth, 47% revenue growth NPS Score : 80 (exceptionally high for enterprise software) Net Revenue Retention : 133% (as of Jan 2024) Customers : 2,246 customers with $100K+ ARR contracts IPO : April 2024 on NYSE (RBRK) at $5.6B

152

152

SaaStr

MAY 30, 2022

Having high net revenue / dollar retention is the magic of SaaS. Second, measure logo retention as often as your do NRR. Strive for 90% logo retention in general wherever you have 120%+ NRR. Third, remember to segment your NRR and logo retention by deal size. But … high NRR can also mask issues. I see this so often.

Retention 323

Retention Customer Success Churn Trends 323

Tom Tunguz

MAY 16, 2024

Ramp published its quarterly spending trends & revealed how businesses are spending on AI. 1 However, this isn’t a uniform trend. 1 However, this isn’t a uniform trend. There are many great data points that underscore the growth in AI but there are important nuances in the patterns. NDR is almost equal.

AI 300

AI Churn Trends Pricing 300

Clouded Judgement

MARCH 28, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Companies with negative NTM FCF are not listed on the chart Scatter Plot of EV / NTM Rev Multiple vs NTM Rev Growth How correlated is growth to valuation multiple?

Cloud 299

Cloud AI Scale Scaling 299

User Pilot

MAY 17, 2025

In this post, we’ll take you through 10 mobile app development trends and the mobile app development changes shaping 2025. Mobile app development trends In 2025, app developers are moving quicker, using smarter tools, and finding easier ways to create better experiences for users across all kinds of mobile devices.

Payment Solutions 90

Payment Solutions Mobile Trends Payments 90

USIO

JUNE 19, 2025

The trend is clear: embedding payments is a smart monetization strategy that’s become table stakes for platforms that want to grow fast. According to Goldman Sachs and Fast Company , platforms like Bill.com and AvidXchange generate over 60% of their total revenue from payments, not software fees.

Payments 130

Payments SaaS Payments Payment Services Payment Solutions 130

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. So you can measure retention, feature adoption, or conversion rates across time and compare how different user segments respond to in-app changes.

Mobile 96

Mobile Retention Payment Features Onboarding 96

User Pilot

OCTOBER 19, 2024

Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. Track NPS scores over time with clear visualizations that display feedback trends. Monitor and analyze feedback with detailed reporting tools that provide customer insights into trends over time.

Software Review 105

Software Review Technical Review Software B2C 105

Clouded Judgement

JANUARY 24, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. It might also boost sales forecasting accuracy by using your enterprise’s historical transaction data to predict future trends more reliably. Follow along to stay up to date!

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

USIO

FEBRUARY 14, 2025

Transparency in financial transactions correlates with higher vendor retention rates. Enhancing Vendor Relationships with Data Insights Digital disbursement platforms often come equipped with analytics tools that provide valuable insights into payment trends. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

Stax

JUNE 18, 2025

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Benefits of Vertical SaaS The growth of the vertical SaaS industry continues to follow an upward trend. There will always be new trends and opportunities in the dynamic world of SaaS.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

Clouded Judgement

JUNE 13, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. This is now an important trend to watch in the application software space. Follow along to stay up to date! Subscribe now You Own Your Data…Or Do you? But what if the data you think you have… you actually don’t?

Cloud 144

Cloud Data AI Investment 144

USIO

MARCH 7, 2025

How Integrated Payments Drive Revenue Growth Enhancing Customer Experience A seamless, frictionless payment process improves customer satisfaction and retention. Businesses providing flexible payment options see higher customer retention and increased sales conversions.

Payments 130

Payments SaaS Payments Payment Solutions Payment Services 130

Clouded Judgement

MARCH 7, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. We’ll see how these consensus estimates trend over the year, but the initial guides out of the gate do not inspire confidence that 2025 will be a year of out performance. Follow along to stay up to date! The median full year guide is only 0.1%

Cloud 157

Cloud Forecasting Payment Features Subscription 157

SaaStr

SEPTEMBER 23, 2022

The unpredictable market has given rise to new trends and a new type of elite company, which Bessemer Venture Partners have dubbed the Centaur. Five Trends Driving Bessemer’s Love for the Cloud in 2022. Prioritize customer retention and growth to accelerate revenue. . Indirect Monetization Becomes the First Act.

Cloud 298

Cloud Benchmarks Trends Business Model 298

User Pilot

OCTOBER 31, 2024

This would allow deeper insights into user retention, feature adoption, and upsell opportunities. For this, these companies often invest in predictive analytics to anticipate trends, perform experiments, and ideate more features for the product roadmap. Tracking in-app events with Userpilot.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

MAY 19, 2021

This should trend up a bit over the coming years, given how larger customers are fueling outsized growth. #3. Once they added a sales team, NRR and cohort retention went way, way up: The post 5 Interesting Learnings from Monday.com at $240,000,000 ARR appeared first on SaaStr. But bigger customers fueling the most growth.

Scale 361

Scale SMB Government Enterprise 361

Clouded Judgement

MARCH 21, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now M&A is Back! We’ve seen a ton of M&A in the first quarter of the year. Will the floodgates open? Probably depends on whether the deals make it through regulatory approval.

Cloud 188

Cloud Payment Features Subscription Pricing 188

SaaStr

DECEMBER 2, 2020

Some deceleration in net retention. But net retention, while strong, has declined from 135% to 125% over the past 5 quarters. But we’ve seen many SaaS and Cloud leaders manage to maintain consistent net retention at $1B+ ARR. Not a new trend, but something to remember. This one is a bit unexpected. Competition?

SMB 299

SMB Enterprise Cloud Retention 299

Clouded Judgement

DECEMBER 20, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Fed Bomb The markets were enjoying a nice little Santa Claus rally until this Wednesday when the Fed decided to shake things up!

Cloud 144

Cloud Banking Payment Features Subscription 144

Clouded Judgement

JUNE 20, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cost of Intelligence It continues to shock me how quickly the cost of tokens (ie intelligence) has dropped.

Cloud 157

Cloud AI Headcount Pricing 157

SaaStr

DECEMBER 1, 2021

The trends indicate that there is an influx of spending on solutions that make remote work more simple. Reduced friction in the software buying process is a trend that has already been building momentum over the years. Takeaway #3: More Than Ever, Retention is Your Foundation For Growth. Invest heavily in retention marketing.

Software Review 278

Software Review SMB Enterprise Software 278

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer.

Artificial Intelligence 332

Artificial Intelligence Machine Learning AI Technology 332