SaaStr

MAY 18, 2021

But one thing that is almost always true, is you get more renewals, more upsells, and more net revenue retention from your largest customers. Squarespace is almost all not just SMB, but self-service. Their new revenue retention is about 85%. As a best-of-breed player, its net revenue retention is about 100%. Resource it.

Merchant Services 269

Merchant Services Revenue SMB SaaS 269

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. appeared first on SaaStr.

Banking 241

Banking Payment Features Venture Capital Subscription 241

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. They discuss how Fox helped build a churn-fighting, upselling, and cross-selling machine that continues to generate revenue. Something missing?

Retention 220

Retention Revenue Startup Sales Hiring 220

SaaStr

JANUARY 18, 2023

International revenue is 36% of total, growing 124% a year. But the gross margins aren’t quite the 75%-80% of a classic low-resource SaaS company. Getting More Efficient, But Still Spending 73% of Revenues on Sales & Marketing. 90%+ of Revenue from Channel Partners. International is outperforming overall.

Cybersecurity 251

Cybersecurity Scale Cloud Scaling 251

SaaStr

MAY 16, 2023

Personally, I’ve seen it sort of work a few times — and that’s why I added “sort” as an option, and 26% of you also said it had sort of worked: We used an experienced outsourced team at SaaS itself to bring in new sponsors, and they added about 8% of new revenue. Especially folks that provide these services.

Outsourcing Services 255

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 255

SaaStr

JUNE 22, 2023

Mercury also offers vibrant community programs that provide founders with the connections, advice, and resources to help them build the next great companies. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC. Update your revenue data from anywhere, all within Slack or MS Teams.

Scale 202

Scale Banking compliance Forecasting 202

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaStr

DECEMBER 1, 2022

Invite everyone to the project—internal resources, customer teams, and third-party vendors. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. Guide each step and stay on track with automated tasks, reminders, and updates.

Merchant Services 250

Merchant Services Payment Solutions SaaS Payments Payments 250

SaaStr

NOVEMBER 25, 2022

Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. They have grown to over $3 billion in revenue while keeping sales and marketing spending under 15% of revenue for all 20 years they’ve been in business.

Scale 236

Scale Scaling Marketplace as a Service Entrepreneurship 236

SaaStr

DECEMBER 30, 2022

DigitalOcean has done that and grown beyond $150M in revenue in Q3 2022. Cliff Bockard, Senior Vice President of Revenue at DigitalOcean, joined us at SaaStr Scale to discuss how businesses can serve SMBs and still bring in large numbers of revenue. . Customer service and support teams are essential in serving SMBs.

Scale 209

Scale Scaling Revenue Enterprise 209

Payrix

JANUARY 30, 2024

Neon One is on a mission to change that: building an ecosystem of technology and services that enable those who want to change the world and make it a better place. Payments revenue is a large part of our business plan and will lay the foundation for creating a comprehensive ecosystem that makes the lives of nonprofits easier.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

SaaStr

MARCH 29, 2021

Salesforce’s biggest source of new revenue isn’t CRM or even support. It took more than a decade after Salesforce was founded: Shopify’s partner ecosystem is also huge, comprising 20% of its revenue in 2020. A few things to think about: Partnerships generally take years to produce material revenue.

Payments 294

Payments Payment Solutions Payment Services Investment 294

SaaStr

SEPTEMBER 25, 2023

Theoretically, the relationship between sales and marketing should be easy –– after all, these teams are responsible for pulling in more business and increasing revenue. Marketing must also dedicate resources and campaigns to sales enablement efforts to push leads through the buying decision. But there is hope.

Enterprise 270

Enterprise Marketing Sales SaaS 270

SaaStr

NOVEMBER 15, 2020

Yes, Twilio started off as self-service. resellers) that sold its product into the enterprise , and a lot of internal resources that supported the channel. And Box’s revenues are now 99% through the sales team, from 0–1% when it started as a pure freemium product. You don’t need 100% sales-driven revenue to Go Big.

Scale 339

Scale Sales Hiring Sales Headcount 339

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? I’ve got my Excel sheet to help me explain to investors, advisers and friends how well revenue will increase. Mistake #1: Bookings are not revenue.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

SaaStr

FEBRUARY 7, 2024

They do a lot of predictive analysis to categorize TAM and prioritize their resources. To get the most efficiencies out of their marketing team and resources, Gorgias puts a big emphasis on using only high-quality data that they audit regularly. From there, strategy comes in.

Scale 240

Scale Sales Hiring Strategy Marketing 240

SaaStr

MAY 13, 2022

There are many ways to track your marketing performance, but if you want to understand how effective it is, one metric reigns supreme: revenue. The most successful marketing strategies achieve short-term and long-term growth by driving revenue year after year. What is revenue marketing? Marketing is not a cost center.

Revenue 232

Revenue Scale Engineering Marketing 232

User Pilot

MAY 2, 2024

It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. 5-25 times.

Retention 80

Retention Metrics Strategy Scale 80

Sales Hacker

APRIL 23, 2024

Before Common Room, Linda led product marketing for serverless computing at Amazon Web Services, where she saw firsthand the impact connected data and person-level insights had on accelerating product adoption, earning new customers, and expanding account revenue. 11:07 – Differences between intent data and signal-based selling.

Sales Recruiting 85

Sales Recruiting Scale AWS Management 85

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Almost everyone — 98% of consumers —has a streaming service subscription. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Subscription Flow

DECEMBER 29, 2023

For SaaS businesses, one of the most taxing tasks is to set the right price for their SaaS product and services. The Importance of Pricing Plans Deciding on the right pricing plan is important because it links directly with the revenue that you generate.

Pricing 59

Pricing Marketplace as a Service Business Transportation 59

Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. We’ll also offer resources to help your sales team do the same. Our first program for service partners. Example sales one pager. Reach a bigger audience.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

FastSpring

MARCH 3, 2023

Recurring Disruptions to Service Are Impacting Your Revenue Perhaps you keep finding yourself in a situation where you are experiencing card declines or interruptions in service related to integrations or technical issues. And this leads to our third point. Operationally, it becomes a resell partnership,” Fred explained. “So

Merchant Services 131

Merchant Services Payment Services Outsourcing Services SaaS Payments 131

User Pilot

APRIL 8, 2024

Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams.

Strategy 71

Strategy Business SaaS Customer Lifetime Value 71

Blulogix

APRIL 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Aligning Financial Transactions with ERP Systems In the world of subscription management , the seamless alignment of financial transactions from the billing system with Enterprise Resource Planning (ERP) systems is paramount.

Payment Solutions 52

Payment Solutions Payment Services Payments Subscription 52

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Increased customer lifetime value (LTV) and revenue. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center.

Customer Success 71

Customer Success Retention Software Review Customer Lifetime Value 71

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. By offering a payment solution that’s integrated with the rest of your service, you can streamline this process and offer increased convenience. In a saturated market, how do they distinguish themselves?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Angela: You talk about the evolution of financial services into fintech.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Blulogix

MARCH 21, 2024

Recurring & Usage Billing The Essence of Customer Retention: Retention serves as the bedrock of subscription-based business models, crucial for maintaining a stable revenue stream and fostering organic growth through upsells and cross-sells. It’s a reflection of customer satisfaction and the perceived continuous value of a service.

B2B 52

B2B Subscription Payment Features Retention 52

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. And 40% of users who contact customer service, use self-service resources to find a solution first.

Retention 83

Retention Marketing Customer Lifetime Value Onboarding 83

User Pilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. In PLG , the role of sales teams is reduced as well because a lot of the conversions happen via self-service channels. Similarly, a full self-service support strategy might not work. Sounds perfect, right?

Outsourcing Services 78

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 78

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Now let’s discuss the benefits of using a SaaS subscription services billing platform in your SaaS company: 1.

SaaS Payments 82

SaaS Payments Payment Services Payments Payment Solutions 82

User Pilot

NOVEMBER 24, 2023

TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth. It involves various activities like providing exceptional customer service, offering loyalty programs, soliciting feedback, and regularly updating products or services.

Acquisition 86

Acquisition Retention Customer Lifetime Value Churn 86

Stax

JANUARY 31, 2024

While you can’t avoid the rate hikes, there are strategies and resources available to help merchants mitigate the impact. As of October, Visa introduced a Digital Commerce Services fee on all card-not-present transactions (so all online transactions). Learn More What exactly are interchange rates? The fee is 0.0075%.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88