SaaStr

JULY 21, 2023

So one of the parts of sales that will drive you a bit nuts as a founder is FUD and Counter-FUD. The had a ton of FUD, and a playbook they’d hand out to all the sales reps. Both ongoing training and also key resources that are easy for everyone to look up. Competition is just part of SaaS. but soon isn’t now.

Sales 203

Sales SaaS 203

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Ensure better resource allocation. This article aims to simplify feature analysis. Improve product road mapping.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Subscription Flow

APRIL 1, 2024

Keeping all that in mind, this blog will detail how a merchant of record can help various businesses, such as software development companies, digital media companies, electronic book publishers, alongside online education providers, by handling taxes, managing transactions, avoiding fraud, and enhancing customer experiences.

Merchant Services 86

Merchant Services Payment Services SaaS Payments Payment Methods 86

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Book the demo! What are the most common customer success models?

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

SaaStr

OCTOBER 17, 2023

In SaaS, you have three ways to make that curve stand out. The framework above is a lean canvas to help you understand your customers’ needs post-sale. Chances are: You’ve hired your first Head of Sales, and you’re probably about to see a lot of growth on the sales side. Get more new customers. Renewals.

Scale 173

Scale Sales Hiring Customer Success Scaling 173

Incredo

JANUARY 21, 2020

Conversational marketing has conquered the SaaS industry long ago. Let’s start with a conversational marketing definition and see what lies under it The dashboard also provides you with analytics on how many leads you generated, how many meetings you booked, how much revenue to expect. And one day she converts and books a call.

Marketing 313

Marketing SaaS Social Media Customer Support 313

User Pilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies.

Strategy 105

Strategy Marketing Social Media AI Search 105

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. Let’s look at the why, the when, and a warning. We’ve already mentioned the why. The lesson learned?

Scale 195

Scale Enterprise readiness compliance Enterprise 195

User Pilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? While the marketing funnel analysis assesses how well you attract customers , the sales funnel analysis focuses on nurturing marketing-qualified leads and closing deals. Examples include ad clicks, demo bookings, free trial sign-ups , MQL to SQL conversion rates , or activation rates.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

SaaStr

JANUARY 27, 2021

But I thought I’d take a stab at the Top 10 Pieces of Classic SaaS Advice … that, in my experience at least, are usually Just Plain Wrong. If a VP of Sales can’t improve things in one sales cycle or less — she never will. In one sales cycle, or less. SaaS compounds. Not always, but usually.

Part-Time VPE 300

Part-Time VPE Sales Hiring Scale Sales Recruiting 300

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Book the demo to find out more! Is it booking the product demo? If so, you’re in the right place! Buying your product?

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Traditional sales techniques like product demos are more effective in this context. Book a Userpilot demo today! What is the difference between product-led growth and sales-led growth?

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 98

Onboarding VP of Engineering SaaS Consulting 98

User Pilot

MARCH 29, 2024

Sales funnel leaks happen at the top, middle, and bottom of the funnel. The conversion rate typically decreases as users go deeper into the sales process. Lack of help resources. Use email nurture campaigns to prevent sales funnel leakage. Offer self-service support with a resource center. Book a demo now to begin.

Scale 105

Scale Sales Funnel Onboarding Retention 105

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Proactive customer support, for example, via the resource center and contextual in-app guidance, is essential for creating frictionless customer experiences. Book the demo! Fear not, though!

Scale 104

Scale SaaS Onboarding Engagement 104

User Pilot

APRIL 3, 2024

PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Book a demo now to see how Userpilot can help with product-led growth.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

OCTOBER 6, 2023

Product demos are a crucial part of the sales process. This is true whether you’re adopting a sales-led or product-led growth approach. We also highlight 6 examples of successful SaaS demos. An effective product demo can be the difference between a high-performing and a low-performing sales team.

Onboarding 105

Onboarding Software Review Transportation Engagement 105

User Pilot

MAY 7, 2024

We handpicked a few of the best SaaS walkthrough examples and explained what made them great. Book a demo to get started. They are best suited for sales activities and providing new users with a general product orientation. Resource center created with Userpilot. Customizing a resource center in Userpilot.

Software Review 104

Software Review Software Onboarding Engagement 104

User Pilot

OCTOBER 31, 2023

TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. Book a demo to learn more. What’s a free trial in SaaS?

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

OCTOBER 27, 2023

Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. Moreover, the enterprise sales funnel is more complicated than a product-led growth funnel. Book the demo to see how it can help your business.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo! Its different stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Incredo

APRIL 8, 2020

And SaaS companies aren’t exceptions. made a chatbot using verified resources from who.int and cdc.gov that answers questions asked by online users. The post Marketing During Coronavirus: 8 Ways SaaS Companies Reacted to the Pandemic appeared first on Incredo. Let us know and we may include your initiative in our post.

Sales Recruiting 269

Sales Recruiting Travel SaaS Sales Hiring 269

User Pilot

FEBRUARY 25, 2024

Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. Set up sales funnel steps with specific data points and filters. Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration.

Sales Funnel 105

Sales Funnel Metrics User Experience Branding 105

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

MAY 7, 2024

Book a Userpilot demo today to learn more about how it can help you understand your users and drive adoption. The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. Zendesk – best help desk software for driving product adoption.

Software Review 105

Software Review Software Scale Onboarding 105

User Pilot

FEBRUARY 28, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer path in SaaS? A customer path in SaaS is a map used to visualize the ways users navigate across your product. Number of demos booked. Create a resource center code-free with Userpilot.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Software Review Acquisition 105

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

MARCH 5, 2024

They are used by marketing , sales, product , and customer success teams to evaluate the effectiveness of their processes and strategies. If you want to learn more about conversion funnel visualizations in Userpilot, book the demo! Let’s dive right in! What’s the application of this kind of visualization?

Trends 100

Trends User Experience Onboarding Sales Funnel 100

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. Sales reps can use the knowledge to shift sales negotiations from price to value. Book the demo to see how!

Management 105

Management Scale Customer Lifetime Value SaaS 105

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? Ben Williams talk on product-led sales. Ben Williams talk on product-led sales. In the sales-led model (SLG) , it’s the sales reps who nurture leads and close deals.

Scale 105

Scale Sales Software Review Retention 105

User Pilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. For example, at the Acquisition stage, you may want to track sign-ups, demo bookings, or CAC. Book the demo to learn more!

Marketing 104

Marketing Trends Metrics Forecasting 104

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance.

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Book the demo to see how!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

User Pilot

NOVEMBER 21, 2023

Train the customer support team on the product and give them time to develop support resources. If you want to see how Userpilot can help you orchestrate your product launches, book the demo! Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch.

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104