SaaStr

MARCH 29, 2021

Salesforce’s biggest source of new revenue isn’t CRM or even support. It took more than a decade after Salesforce was founded: Shopify’s partner ecosystem is also huge, comprising 20% of its revenue in 2020. A few things to think about: Partnerships generally take years to produce material revenue.

Payments 294

Payments Payment Solutions Payment Services Investment 294

SaaStr

JUNE 22, 2023

With an intuitive product experience, founders can access free checking and savings accounts, debit and credit cards, domestic and international wire transfers, treasury, venture debt, and more — and manage their business with confidence. At Rattle , we are redefining the way revenue teams and leaders interact with their go-to-market systems!

Scale 186

Scale Banking compliance Forecasting 186

SaaStr

MAY 16, 2023

Personally, I’ve seen it sort of work a few times — and that’s why I added “sort” as an option, and 26% of you also said it had sort of worked: We used an experienced outsourced team at SaaS itself to bring in new sponsors, and they added about 8% of new revenue.

Outsourcing Services 240

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 240

SaaStr

JUNE 17, 2023

Case study analysis – UiPath & HubSpot UiPath , a leading enterprise automation software company, managed an impressive turnaround by focusing on operational efficiency. By doing so, they’ve maintained steady revenue streams while also enhancing product offerings and customer service capabilities.

Venture Capital 213

Venture Capital Scale Technical Review Software Review 213

Buffer Resources

MAY 13, 2024

  Instead of giving up on my dream, I decided to build out multiple revenue streams. Rather than taking away from my core business, these revenue streams have given me the freedom to run my bookstore the way I want without having to stress as much about income. As a one-woman show, that’s the last thing I wanted.

Revenue 78

Revenue Business Social Media Consulting 78

SaaStr

DECEMBER 1, 2022

Invite everyone to the project—internal resources, customer teams, and third-party vendors. Tropic makes buying and managing SaaS ridiculously easy. The world runs on software, which is why companies of all sizes—from startups to Fortune 500s—use Tropic to buy software, manage contracts, and guarantee savings.

Merchant Services 235

Merchant Services Payment Solutions SaaS Payments Payments 235

SaaStr

FEBRUARY 9, 2024

The first role that comes to mind is driving revenue and it’s probably within sales. New hires in your GTM team will usually fall within one of four categories: Distribution Revenue Storytelling or messaging Some form of operations Most of the time, it’s distribution or revenue, qualify people as in or out for those two areas.

Scale 261

Scale Sales Hiring Sales Marketing 261

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. As a startup, it’s tempting to try and do everything.

Scale 225

Scale Sales Hiring Scaling Revenue 225

Payrix

JANUARY 30, 2024

Their cloud-based software suite supports donor engagement, member management, event planning, volunteer tracking and more, allowing their clients to put focus back into doing good. Before consolidating with Payrix and creating Neon Pay, the organization was far from fully realizing the revenue potential of payment monetization.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 202

Sales Hiring Underperforming Technical Team Revenue Sales 202

USIO

JANUARY 15, 2024

Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies. This stability is appealing to investors and allows businesses to plan and allocate resources more effectively. Cash Flow Management: Subscription payments provide a steady cash flow.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

SaaStr

MAY 6, 2021

Sandi Lin, CEO and Co-founder of Skilljar, and Kathy Lord, its CRO, know a thing or two about Chief Revenue Officers. You might never have considered a Chief Revenue Officer (CRO) because it’s not been a common role until very recently, and because you might not have the kind of revenue that needs its own manager.

Sales Hiring 238

Sales Hiring Sales Recruiting Interviewing Revenue 238

Sales Hacker

MAY 14, 2024

Holly Chen is the Managing Partner of ExponentialX, a Marketing and Growth Advisory Collective for high-growth SaaS startups, advising companies like Miro, Loom, ServiceNow, Appsflyer in their growth journeys. Previously, Holly was the Global Head of Digital Marketing at Slack, helping it grow $100M to $700M ARR and going public.

AI 105

AI Customer Success Branding Pricing 105

SaaStr

OCTOBER 31, 2023

As one of the most successful, slightly under the radar, pre-IPO “trueicorns” (not fake-icorns), the CEO of Navan , Ariel Cohen, disrupts an old space of expense and travel management and remakes things. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc. Should you push more on GTM?

Payment Solutions 218

Payment Solutions Payments Travel Scale 218

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 226

Banking Payment Features Venture Capital Subscription 226

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. And so that was a big conversation at the board level.

Payments 130

Payments Payment Services Payment Solutions SaaS Payments 130

SaaStr

SEPTEMBER 29, 2022

Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. They invest development resources for non-technical people to quickly run and analyze these experiments. Don’t wait to implement PLG till you have some revenue.

Technical Review 241

Technical Review Technical Advisors Scale Compensation 241

SaaStr

MARCH 6, 2023

B2B entities can narrow the gap between their revenue and what they could deliver by fixing talent and technology inefficiencies. What B2B sellers are looking for An outstanding salesperson can shift a company’s revenue. Talent acquisition managers can attract top salespeople by introducing QOL functionalities. Being virtuous.

Innovation 219

Innovation Sales Hiring B2B Strategy 219

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? I’ve got my Excel sheet to help me explain to investors, advisers and friends how well revenue will increase. Mistake #1: Bookings are not revenue.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

User Pilot

MAY 13, 2024

When it comes to product management, you need to look at different SaaS dashboard examples to see what kind of product analytics you can measure, and how. Monthly recurring revenue dashboard tracks revenue trends and sources, helping focus on profitable strategies and customer segments. Total revenue. Total new customers.

Metrics 105

Metrics SaaS Acquisition Retention 105

SaaStr

DECEMBER 22, 2023

CAC payback leads to: Spending less time on leads Reps who can attain higher quota A shallower trough to dig yourself out of Conversely, if what you’re doing isn’t solving real customer pain, you’ll have to spend a lot more resources to onboard each customer. If you achieve all of the above, you can shrink the CAC payback period.

Scale 249

Scale Scaling Strategy Sales Hiring 249

SaaStr

JANUARY 3, 2023

And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? Even with no new leads, and no new customers, this alone will boost your revenue. Your #1 Management Hack: Weekly 1-on-1s. Get on an airplane. Show up in person. Starting Monday.

Scale 254

Scale Retention Scaling Revenue 254

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaStr

JANUARY 3, 2023

Kate Ahlering, CRO at Calendly, shares how revenue operations are every CRO’s secret weapon to revolutionizing enterprise sales growth. . Embracing revenue operations as buying cycles change. When you’re looking at how you can marry product-led growth with a sales-led growth motion, revenue operations is the answer.

Enterprise 223

Enterprise Sales Sales Funnel Compensation 223

SaaStr

MARCH 13, 2024

Keeping up with the Speed of Generative AI At Legal OS, they’re building an AI-powered legal assistant for revenue-driving functions. Think very ambitiously about how much resource you dedicate to this. It’s been a very radical process for them.

Generative AI 210

Generative AI AI Cloud Startup 210

SaaStr

MARCH 19, 2021

No lead commit, or revenue commit. A head of customer success that doesn’t own churn, or net revenue retention in the first 90 days. And when we stretch, we bring in the help, the resources that know how to do what we don’t know how to. Something sounded off. I asked how about this VPM’s lead commit.

Sales Recruiting 317

Sales Recruiting Sales Hiring SMB Engineering 317

SaaStr

DECEMBER 11, 2021

We’ve walked through why Second Order Revenue (i.e., the revenue ultimately generated or supported by Customer Success) is the key to growing a SaaS business. We’ve talked about how all the Second Timers are hiring in customer success way early , ahead of sales, ahead of revenue. Ok, let me help. It’s OK.

Sales Hiring 278

Sales Hiring Customer Success Headcount Churn 278

SaaStr

MARCH 17, 2021

Managing the Quote-to-Cash process can be complex, since it covers the entire sales cycle, software licensing fulfillment, and revenue recognition, and it’s typically spread across many applications. By reducing bureaucracy, HR can lead strategic initiatives including change management and organizational effectiveness.

Scale 293

Scale Sales Hiring Technical Review Marketplace as a Service 293

User Pilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. Provide multiple ways to get help with a resource center. This ongoing engagement translates into greater revenue over the lifetime of the customer relationship. Offer proactive support to provide excellent customer service.

Customer Lifetime Value 105

Customer Lifetime Value AI Search Benchmarks Onboarding 105

User Pilot

MAY 1, 2024

Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences. The product management team is primarily responsible for owning the product experience but is supported by the engineering, marketing, and customer success departments. Why is product experience management important?

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

Sales Hacker

APRIL 30, 2024

Eric Gilpin is Chief Revenue Officer of G2, the world’s largest and most trusted software marketplace. In this role he oversees all aspects of G2’s revenue generation, including global sales and customer success, enablement, partnerships, and revenue operations.

Scale 90

Scale Enterprise Sales Hiring Outsourced Development 90

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

yoursales

JUNE 2, 2023

It empowers businesses to make informed decisions, allocate resources effectively, and achieve sustainable growth. This article is part of the series where we identify the top 5 problems sales leaders want Customer Relationship Management (CRM) systems to solve, what those problems really are, and the value of solving them.

Forecasting 86

Forecasting Sales Sales Funnel B2B 86

FastSpring

MARCH 3, 2023

Recurring Disruptions to Service Are Impacting Your Revenue Perhaps you keep finding yourself in a situation where you are experiencing card declines or interruptions in service related to integrations or technical issues. Fred was working with a photography SaaS company as its ecommerce manager when he discovered FastSpring. “I

Merchant Services 146

Merchant Services Payment Services Outsourcing Services SaaS Payments 146

Sales Hacker

APRIL 23, 2024

Before Common Room, Linda led product marketing for serverless computing at Amazon Web Services, where she saw firsthand the impact connected data and person-level insights had on accelerating product adoption, earning new customers, and expanding account revenue. Tactics for capturing untapped revenue by leveraging existing customer signals.

Sales Recruiting 85

Sales Recruiting Scale AWS Management 85

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! G2 rating 4.6/5

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103