User Pilot

MAY 7, 2024

It’s a common experience. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Interactive walkthroughs guide users step-by-step through actions within a product, while product tours offer a more passive overview of features and capabilities.

Software Review 104

Software Review Software Onboarding Engagement 104

User Pilot

APRIL 29, 2024

Your product is the key. Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience.

SaaS 105

SaaS Onboarding Trends User Experience 105

User Pilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. It puts your product’s future at risk. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Let’s get to it.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? The higher your adoption rate, the more customers will use your product, resulting in more revenue. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

Payments 103

Payments Payment Solutions AI Search Payment Services 103

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. It keeps the product fresh and users engaged.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization.

User Experience 105

User Experience SaaS AI Search Customer Lifetime Value 105

User Pilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.

Software Review 105

Software Review Software Scale Onboarding 105

User Pilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management.

Software Review 105

Software Review Management Technical Review AI 105

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. What AI tools you can use.

AI 96

AI Artificial Intelligence SaaS Generative AI 96

User Pilot

MAY 13, 2024

When it comes to product management, you need to look at different SaaS dashboard examples to see what kind of product analytics you can measure, and how. Core feature engagement dashboard tracks user interaction with key features to understand product engagement and guide improvement strategies.

Metrics 105

Metrics SaaS Acquisition Retention 105

User Pilot

FEBRUARY 19, 2024

It could be push changes that bring your entire product down. Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze business processes and resources within the business function to understand the workflow and identify periods of low user activity.

Traceability 105

Traceability Operational efficiency. User Experience Trends 105

User Pilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

Blockchain 101

Blockchain Artificial Intelligence Onboarding Banking 101

User Pilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product.

Scale 105

Scale Sales Funnel Onboarding Retention 105

User Pilot

APRIL 3, 2024

Are you being innovative in your product? Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

User Pilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals.

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. What is contextual onboarding?

Onboarding 96

Onboarding Engagement Retention Software 96

User Pilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? In either case, using a product analytics tool to perform user needs analysis is the way to go. Also, it helps you make data-driven product development decisions instead of relying on guesswork. Why analyze user needs for your target audience?

Underperforming Technical Team 102

Underperforming Technical Team Interviewing Trends User Experience 102

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Fear not, though!

Scale 104

Scale SaaS Onboarding Engagement 104

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Improve product road mapping.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

APRIL 24, 2024

So if you're looking for sustainable product-led growth , let's dive deeper and learn about the top SaaS demo best practices to help boost conversion rates. Always follow up via email and send a demo summary, along with other useful resources. Add interactive elements, like live demos, to keep the demo experience engaging.

SaaS 95

SaaS Software Review Engagement Data 95

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. This makes the product easier to navigate. Why is UX design important in SaaS?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. While great in theory, PLG may not work for complex products.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

User Pilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. It will even enhance product engagement because the customer will encounter less friction with your product.

Software Review 98

Software Review Onboarding Enterprise Branding 98

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Having a great product just isn’t enough anymore. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. Let’s find out.

B2B 105

B2B Sales Enablement Onboarding Retention 105

User Pilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. Tracking drop-off rates helps teams identify usability issues, improve conversion rates, enhance user experience, and optimize the onboarding process. This article explains: What drop-off rate is. How to calculate it. Book the demo!

Onboarding 105

Onboarding User Experience Benchmarks Mobile 105

User Pilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. Userpilot and Salesforce integration – Best for optimizing in-app customer experience Userpilot is a product growth platform used for in-app user onboarding and customer engagement.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

APRIL 8, 2024

TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams. Once they adopt the product, they champion it within the organization. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

User Pilot

JANUARY 22, 2024

TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Let’s get right into it!

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I I’m your host, David Vogelpohl.

Scale 147

Scale Sales Payment Methods Merchant Services 147

User Pilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. Letting users decide when they’re ready to adopt changes will help ease the transition during major product updates.

Scale 105

Scale Interviewing Onboarding Communication 105