ChurnZero

JANUARY 18, 2024

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue. However, that benefit comes with risks.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Then also went into venture capital where I invested in API first products.

Payments 118

Payments Scale Scaling Revenue 118

Kellblog

FEBRUARY 21, 2019

So it’s no surprise that I hear a lot about high-growth companies building onboarding programs to enable successfully scaling their sales organizations and sustain their growth. Everyone loves to talk about onboarding, but everybody hates to talk about hiring profiles. ” But will it?

Sales Hiring 45

Sales Hiring Onboarding Sales Recruiting Scale 45

User Pilot

AUGUST 10, 2023

According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%. DAU, WAU, MAU industry benchmarks Popular venture capital firm, Sequoia tweeted the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%.

Metrics 73

Metrics Venture Capital Benchmarks Engagement 73

Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. These two additional revenue streams immediately moved the needle for the business.

Business 52

Business Venture Capital Technical Review Trends 52

Sixteen Ventures

SEPTEMBER 11, 2019

But the companies growing like crazy have figured out it isn’t about spending as little as possible, but increasing the efficiency of that spend to bring in more revenue, faster. Expediting Time to First Value ( TTFV; aka Onboarded ). CAC Efficiency Cranks. Improving Conversion / Close Rate. Increasing Initial Contract Value.

Venture Capital 87

Venture Capital Benchmarks Acquisition Investment 87

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Venture capital is provided by firms or funds founded specifically to give investment to fledgling companies.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

ProfitWell

APRIL 20, 2020

The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. Sign up for Supercharging Revenue With Optimized Pricing. But not all credit can be given to the crisis. and actionables. Click to enlarge.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. To clarify, Olson said he was referring to the more monotonous and mundane aspects of a CSM’s onboarding responsibilities. “We’ve It’s about onboarding.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

Chart Mogul

SEPTEMBER 15, 2023

Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. However, most SaaS companies I have spoken with are incorrectly recording their most important revenue stream.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

APRIL 27, 2021

A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. ChurnZero secured $7 million in a Series A funding round in 2019 led by Baird Capital and supported by returning investors like Grotech Ventures.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

AUGUST 19, 2022

Jason Lemkin: Actually more than that, 10X revenues, only growing 22%. ZoomInfo, which probably all of us at least know if we don’t use, grew 54% last quarter at over a billion in revenue. Grew 33% year over year at almost 800 million in revenue. Jason Lemkin: To do training and onboarding for your customers?

Scale 221

Scale Sales Hiring Scaling VP of Engineering 221

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) Your Recurring Revenue.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. They are like Kleiner Perkins, Google Ventures. The second piece that’s very critical to us was that onboarding experience. They have different workflows.

Sales Recruiting 166

Sales Recruiting Construction Scale SaaS 166

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. I do want to get back to that kind of initial onboarding of the sales rep there.

Scale 187

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 187

Outseta

JANUARY 20, 2020

When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue. Venture capital is a tool and a commitment, not an outcome. Buildium was 100% bootstrapped—no small angel round or anything like that—until the company reached about $6M in revenue.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SmartKarrot

FEBRUARY 17, 2023

Develop a plan to raise at least $40 million a year in sponsorship money for the company, as well as corporate fee-for-service revenue from the Grace Hopper Celebration and associated events, as well as other Corporate DEI Services. Where appropriate, seek out philanthropic donations, social impact investing, and venture capital.

Customer Success 19

Customer Success Scale Venture Capital Leadership 19

SmartKarrot

FEBRUARY 17, 2023

Develop a plan to raise at least $40 million a year in sponsorship money for the company, as well as corporate fee-for-service revenue from the Grace Hopper Celebration and associated events, as well as other Corporate DEI Services. Where appropriate, seek out philanthropic donations, social impact investing, and venture capital.

Scale 19

Scale Venture Capital Customer Success Leadership 19

Chart Mogul

JUNE 29, 2018

Category owners or “kings” are often lauded in the SaaS industry where they take a disproportionately large chunk of market revenue. This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. ” from the market.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Point Nine Land

NOVEMBER 10, 2020

The simple LTV formula The simplest formula to calculate LTV in a subscription business is ( Customer Lifetime x Gross Profit) , where customer lifetime is ( 1 / Customer Churn Rate) and gross profit is ( Average Revenue per Account (ARPA) x Gross Margin). If your revenue churn rate is negative, first and foremost, congrats!

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

The Angel VC

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her. If, however, you’re less certain or you have a smaller war chest, consider going a little bit slower.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Outseta

AUGUST 31, 2018

This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead. Indie.VC - Indie.VC

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. As your revenue grows, your sales org becomes more complex and you will obviously need to evolve.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

BetterCloud

NOVEMBER 9, 2017

The key is regularly showing IT’s impact on the metrics that matter to the business, including business generated, improved time to market, and realized revenue. As a CIO at a venture capital firm, Uy is always thinking about how to help his firm’s startups find more cloud-first IT talent. IT loves karaoke and armadillos.

Venture Capital 40

Venture Capital Cloud Cloud Engineering Finance 40

Outseta

JUNE 6, 2018

The article got me thinking about a different sort of fatigue that I’ve been feeling in my own career and industry; the world of venture capital backed marketing technology start-ups. When a company accepts venture funding, it commits itself to steep expectations for future growth.” Can you relate? Want to receive our emails?

Technology 40

Technology Marketing Venture Capital Sales Hiring 40

SaaSOptics

AUGUST 16, 2018

The first is really automating the order to cash to renewal process for these businesses as well as providing automated revenue recognition and deferred revenue calculations in an automated fashion. The problem these companies generally face is they’re sitting in a gap in the capital market.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The first is really automating the order to cash to renewal process for these businesses as well as providing automated revenue recognition and deferred revenue calculations in an automated fashion. The problem these companies generally face is they’re sitting in a gap in the capital market.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The first is really automating the order to cash to renewal process for these businesses as well as providing automated revenue recognition and deferred revenue calculations in an automated fashion. The problem these companies generally face is they’re sitting in a gap in the capital market. Tim McCormick: 00:06:56.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Point Nine Land

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her. If, however, you’re less certain or you have a smaller war chest, consider going a little bit slower.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

Outseta

MAY 8, 2020

For example, if the product isn’t up to snuff or if the onboarding process is just a bit rough, even perfect execution by the sales and marketing teams will yield lackluster results. It’s a common sentiment that one year of start-up experience is equivalent to two years of experience at a larger company, which I wholeheartedly agree with.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

NOVEMBER 3, 2020

I started my career actually in venture capital, specifically in SAS venture capital. If you want to apply to Revenue Collective, go to revenuecollective.com , click apply now. So I ended up doing my MBA and not going to medical school. If you want to reach out to me, you can, linkedin.com/in/samfjacobs.

Scale 69

Scale Sales Hiring Technical Review Investment 69

Intercom, Inc.

OCTOBER 29, 2020

. “We would do what we called follow-me-homes, where you actually follow a customer – I mean, with their permission, this is not a stalker thing – to their place of work and watch them do what they do” During the time I was there, we grew that small business division from about $500 million in revenue to about $2.5

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

JUNE 21, 2019

244: Ryan Petersen will share what he has learned about scaling culture, expanding globally, raising venture capital (or not), and using technology to improve legacy industries. There was about 1,100 employees, a quarter million dollars in revenue. What questions does Sara find most revealing in the interview process?

Scale 136

Scale Sales Hiring SMB Interviewing 136

Sales Hacker

JANUARY 19, 2021

The first is Revenue Grid. Guided selling with Revenue Grid allows you to guide reps step by step through every deal, reducing guesswork and increasing consistency, so your teams have the best odds with every opportunity in the pipeline. We run about a million to two million dollars in revenue a month. We’ve got two.

Sales Hiring 63

Sales Hiring Scale Technical Advisors Travel 63

SaaStr

FEBRUARY 22, 2019

Nick Mehta: That’s a great question, Harry, and I’m old enough to have been through two crashes because in college I started my first company, this consumer internet company in the late 90s which when we graduated we ran, we raised a lot of venture capital. We actually almost went public.

Sales Hiring 117

Sales Hiring Customer Success Scale Sales Recruiting 117

SmartKarrot

JUNE 28, 2022

Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach. Protect merchant revenue and collaborate with growth teams to increase Merchant sales. Regular check-ins to highlight key wins and opportunity areas. Apply here: [link].

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3