CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

Scytale

MAY 29, 2025

Taking a proactive approach to data privacy and protection sets your SaaS business apart in a crowded market and opens doors to new opportunities. Since then, the CCPA new regulations have been continuously updating the law to keep up with the latest privacy challenges. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

SaaStr

APRIL 16, 2019

They talked to all the customers, they did reference calls and turns out they said really, really good things about us and lo and behold it led to our series A. The catch was he had just moved his family four kids to New York city. We had no New York city presence. Real connection, but there was a catch. This was a problem.

CTO Hire 173

CTO Hire Travel Underperforming Technical Team CTO Coach 173

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” One example that really works on the supply side is referrals: drivers referring other drivers.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

FastSpring

FEBRUARY 6, 2025

If you have the CEO, CTO, some executive chat through, here’s the big picture of the company. Why are you looking for a new job? Referrals yes players refer a player so and then I think posting not on with a LinkedIn job posting to your network is great and if you’re Sourcing I mean a little bit you’re doing my job.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Intercom, Inc.

NOVEMBER 24, 2020

In today’s world, customer support no longer refers to transactional interactions a customer has with your company when they have a temporary issue or question. From the very first interaction and throughout their entire journey with your product, customer support is an ongoing conversation between your customers and your support team.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Neil Patel

AUGUST 23, 2021

Why Larry is Successful: Founder and former CTO of WordStream, Larry has tenured experience in the digital realm. What Mari is Known For: Often referred to as the Queen of Facebook, Mari is considered one of the world’s true Facebook marketing experts. How can I find new marketing Instagram accounts to follow? Niche: Automation.

Marketing 128

Marketing CTO Coach Entrepreneurship Social Media 128

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. How I made it to $1,000 MRR Here are the tactics I used to grow Friendly from a brand new startup to a company that makes over $1,000 in MRR. Save $50 on your next Baremetrics subscription by referring a friend!

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Unbounce

MAY 19, 2020

If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. As a matter of fact, a good way of gut-checking your copy would be to remove all specific references to the times. We’re all in this together.

New CTO 145

New CTO Branding CTO Social Media 145

Point Nine Land

MAY 19, 2023

If Google (or at least some people at Google) think, “We have no moat” (referring to open source competition to its LLMs), how can a startup use AI to become more defensible? A few years ago, Louis wrote an excellent article titled Routes to Defensibility for your AI Startup.

AI 98

AI Generative AI New CTO CTO 98

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. Cheers Paul Juicer CTO. You don’t necessarily have to write completely new copy for each email. Your customer reference number is ‘cus_8XwcaEZ8NMKpCK'. Your customer reference number is 'cus_8XwcaEZ8NMKpCK'.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Upscope

JANUARY 5, 2020

Wikipedia Definition : " Positioning refers to the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

SaaStr

SEPTEMBER 26, 2019

For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. Gaetan Gache t: The fact that you’re new is actually becomes a negative. And we were acting as the CTO of Gap and whatever, another title.

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

Frontegg

NOVEMBER 4, 2021

This methodology is empowering end-users by giving them more in-app freedom and independence, something commonly referred to as self-service. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. Prospecting tool for generating new leads. Nothing is new here. But we do know how online businesses work. Yeah, so?”

Software 75

Software CTO Hire Scale New CTO 75

Point Nine Land

SEPTEMBER 7, 2021

There are several reasons for this line of thought: The US is by far the largest market, it’s relatively homogenous (compared with Europe), and it’s where you’ll find most early adopters of new technology. So the thinking is that whoever wins in the US will be able to get big much faster and can eventually use that scale to conquer Europe.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

ProfitWell

DECEMBER 6, 2019

He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. But after years of research and thinking about this problem at typeform.com and Notion , David decided to write a blog post explaining why this question is so hard to answer. But it looks like nobody knows the ROI of their CSMs.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

JANUARY 21, 2020

Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. We were part of the office of the CTO. At that time, Marc Andreessen, the founder was the CTO of the company and there were only three of us in the group.

Payment Methods 61

Payment Methods Scale CTO Coach SMB 61

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. Transparency goes a long way.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

Crafty CTO

JUNE 9, 2024

As I was mulling this, I came across a pair of new Vision examples in the OpenAI Cookbook. That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs.

Data 52

Data CTO Hire Cloud New CTO 52

Crafty CTO

APRIL 17, 2023

What are people “sleeping on” … I’m borrowing the “sleeping on” reference from an interview Willison did on the Changelog podcast , where he said : This is the thing I worry that people are sleeping on. When the jungle tears itself down and builds itself into something new. So Welcome To S1E4.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Because I’ve got the experience and the success and the success cases and references to back it up and you can trust me. ”. I demand payment upfront.

Enterprise 80

Enterprise CTO Hire Startup Technical Cofounder 80

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. In general, European rounds tend to be slightly smaller and valuations slightly lower than they are in the US.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Crafty CTO

MARCH 11, 2024

” which is, at the moment, held by Hulu’s new Shōgun series. I use Kagi search , and beyond the core fact that, in stark contrast with Google, Kagi doesn’t suck, I’ve come to value its “Quick Answer” feature, which feeds search results through an LLM and generates an excellent summary with references.

Technical Advisors 52

Technical Advisors Artificial Intelligence Data 52

Crafty CTO

FEBRUARY 19, 2023

John Gruber chimed in shortly after with a nice follow up, “ Bing, the Most Exciting Product in Tech ,” that calls out further commentary by New York Times columnist Kevin Roose.) Alarm over AI isn’t something new. Ray Kurweil ’s book, “ The Singularity is Near ,” was published in 2005.

AI Search 52

AI Search AI ChatGPT Technology 52

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Natalia Luneva

APRIL 30, 2021

SaaS Community Marketing: 13 stories from software companies Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We have received over 2.6k

Marketing 40

Marketing Social Media SaaS New CTO 40

SmartKarrot

APRIL 12, 2022

The ‘C’ in the C-suite refers to the Chief. As businesses and requirements evolved, more titles such as the CMO – chief marketing officer, CTO/CIO – chief technology/information officer, CHRO – chief human resources officer, and CSO – chief sales/business development officer emerged. We think this new c-suite title is overhyped.

New CTO 10

New CTO Finance CTO User Experience 10

SaaStr

MAY 27, 2024

Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

CTO Hire 291

CTO Hire Development Team Review Software Review Technical Review 291

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And our whole goal with G2 is to make that much easier because you will also tend to tax your references. And we found that’s what really gave prospects of confidence to buy without having to do reference calls.

Sales Recruiting 229

Sales Recruiting VP of Engineering Scale SaaS Payments 229

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

Kellblog

JANUARY 30, 2020

Knowing that CFO transformation is one of my favorite subjects (having run a planning company for six years) the folks at Sage invited me to moderate a set of panels at their San Francisco and New York media events this week. Sage CTO Aaron Harris even helped out with a few questions after giving his presentation that helped tee-up the panel.

Artificial Intelligence 101

Artificial Intelligence New CTO Finance CTO 101