SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. You can tune into Workshop Wednesday every single Wednesday at 10 a.m. So, let’s look at the state of subscription apps and how B2B SaaS can learn from it.

Subscription 276

Subscription Payment Features B2B Mobile 276

Intercom, Inc.

APRIL 23, 2020

They’ve made premium subscriptions free for healthcare professionals and are offering a few free collections for leaders and HR managers to “lead with kindness and understanding through the uncertainty.” How An Irish Charity Pivoted to Virtual Workshops for Women’s Wellness (Look Good Feel Better). The post H.O.M.E:

Healthcare 197

Healthcare Leadership Engagement Subscription 197

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. And then you’ll have some who prefer webinars/workshops.

Onboarding 99

Onboarding SaaS Churn Social Media 99

Chart Mogul

OCTOBER 25, 2019

If you’re wondering where to start with sales knowledge sharing, in-person workshops and coaching may be the best option because salespeople prefer to learn from their peers and managers. Although sales professionals typically compete with each other, these workshops have been successful because everyone gets help when they get stuck.

Sales Hiring 65

Sales Hiring Management Sales Onboarding 65

Chart Mogul

JUNE 16, 2023

It’s a mix of metrics and priorities that we continually refine and reevaluate but at the end of the day we always come back to the fundamentals: ROI, brand awareness, and engagement. So on average, a customer will bring in $10k over the course of their subscription. Another assumption: your LTV is $10k. That’s 200k!

Strategy 52

Strategy SaaS Benchmarks Travel 52

ProfitWell

DECEMBER 11, 2019

On today’s episode, we spy a new member of “team subscription.” Plus, Peloton falls after lowering subscription app pricing. Your top subscription news. The newest member of "team subscription". club Liverpool FC has launched a subscription-based content offering for fans on its official YouTube channel.

Subscription 43

Subscription Payment Features Advertising Pricing 43

Chart Mogul

OCTOBER 25, 2019

If you’re wondering where to start with sales knowledge sharing, in-person workshops and coaching may be the best option because salespeople prefer to learn from their peers and managers. Although sales professionals typically compete with each other, these workshops have been successful because everyone gets help when they get stuck.

Sales Hiring 52

Sales Hiring Management Sales Onboarding 52

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Our hallmark conference followed, featuring insights and inspiration from some of the brightest in the subscription space.

Scale 41

Scale Payment Methods Payment Services Payments 41

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Conversion The conversion stage is where potential customers make the decision to upgrade from a trial or freemium account to a paid subscription. The key metrics to track include CAC, LTV, and ARPU.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

GetUplift

MAY 15, 2019

In this workshop, we’ll show you how to specifically use these insights to optimize your website. In this workshop, we have our very own Sophia Dagnon presenting. This workshop is all about using specific data you can gain from social media to optimize your website for conversions. Engagement can be a bit of a soft metric.

Social Media 59

Social Media Software Review Interviewing Branding 59

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Manager Location: Perth, Western Australia, Australia Organization: Objective Corporation As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

GetUplift

MARCH 22, 2019

In it, Dana DiTomaso – THE Google Analytics expert – walks us through the most important reports and metrics to pay attention to and shows us exactly how to use them to optimize various elements of your site, funnels and processes. What metrics should you track. A bit about Dana (and this workshop). Getting set up.

Underperforming Technical Team 93

Underperforming Technical Team Software Review Technical Review Metrics 93

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 2, 2022

Create and closely monitor metrics to ensure we meet and exceed customer expectations. Collaborate with stakeholders (internal and external) during different stages of the customer’s life cycle e.g. product subscription, initial adoption, etc. Lead customer engagement, webinairs and workshops. Build and drive adoption plans.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

SEPTEMBER 16, 2021

Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Objective Corporation As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction.

Customer Success 19

Customer Success Cybersecurity Education Onboarding 19

Chart Mogul

FEBRUARY 26, 2018

At ChartMogul, we produce educational and informative content to help people build a better subscription business. We simply want to be useful — and if there’s a point in the future when you’re looking for a better way to understand your subscription revenue, there’s a good chance that you’ll think of us.

Scale 45

Scale Content Marketing Social Media Subscription 45

User Pilot

JANUARY 9, 2024

The best tools for research operations are Userpilot for gathering insights, Optimal Workshop for conducting research, and Figma for testing prototypes. Quantitative research includes scalar ratings, aggregate scores like NPS , product metrics, revenue growth, and other forms of quantifiable (often numeric) data collection.

Interviewing 101

Interviewing Scale Acquisition Data 101

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

Intercom, Inc.

OCTOBER 3, 2019

When I went back into freelancing, I merged all of those experiences of project management, customer experience and email marketing and have turned it into what is now my micro agency called Fix My Churn , where we’re really focused on helping monthly recurring revenue-based businesses in SaaS and subscription ecommerce.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

SaaStr

JUNE 10, 2020

We’ve also set up workshops that are specific and we worked with an agency called FESTIVE ROAD that are helping businesses figure out what is the tools, what is the roadmap, what are the policies that they need moving forward? So workshops are a great way to help and provide value. We launched one this week.

Travel 178

Travel Marketing Scale Outsourcing Services 178

SmartKarrot

SEPTEMBER 10, 2020

They organize workshops and training modules for employees to ingrain the customer-centric values in them. Using metrics. This metric shows the rate of revenue that is being generated from the existing customers. To infuse the customer-centric culture in an organization is not an easy task.

Sales Hiring 10

Sales Hiring Scale Customer Success Acquisition 10

SmartKarrot

MARCH 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Objective Corporation As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customers’ overall satisfaction.

Customer Success 3

Customer Success Outsourced Development Subscription Payment Features 3

User Pilot

MAY 12, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Set up your metrics to measure growth and retention. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. involved in the product funnel.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Top-8-Customer-Success-Workshops-and-Training-Programs Download.

Customer Success 10

Customer Success Leadership Pricing Subscription 10

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups. Trends analysis – to track key metrics over time.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

ProfitWell

MAY 13, 2020

Implementing a PLG strategy is the smart way to go for any aspiring SaaS or subscription company. Once you have this in place, we know, like in any substantial business model, metrics come in hot. Resources: Product-Led Growth Hub Product-Led Institute workshop The Growth Podcast : What is product-led growth anyway?

Sales Hiring 98

Sales Hiring B2B Trends Social Media 98

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Neil Patel

OCTOBER 1, 2021

You must constantly evaluate your current content’s engagement metrics while also anticipating the needs of your growing audience. From podcasts and videos to workshops and live speeches, a transcription service can help you to preserve your audio in text format. Then consider hiring a transcriptionist to turn that content into text.

Social Media 135

Social Media AI Search AI Content Marketing 135

SaaStr

FEBRUARY 22, 2019

I’ve run a lot of workshops with executive teams where we’ll sit down and go function by function and say, “What are your KPIs and how would they evolve in a world where we’re all a symphony together? I eventually ran another Saas company which I ran and then sold. What’s marketing’s goals in this?

Sales Hiring 119

Sales Hiring Customer Success Scale Sales Recruiting 119

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? You’ll see a lot more of that added subsequently, but today, it’s basically workshops and discussions. I think tire kickers is the wrong term, but it’s something because the metrics have changed as Sam said, right?

Merchant Services 185

Merchant Services Scale Sales Recruiting Sales 185

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. It really puts in the foundation of trust, so they can see that it’s built on very specific metrics.

Payment Methods 62

Payment Methods Mobile Payment Services Interviewing 62