User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). This means having the right technology team in place, setting up ample customer support options, and ensuring that your team is available and trained to address software challenges when they occur. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

FastSpring

JANUARY 23, 2025

They’re interested in the return on investment, they’re interested in the growth opportunities, they’re interested in the strategies and the synergies that those businesses can bring them, either as individuals or as companies. If they’re buying a SaaS asset, they tend to know the metrics that matter to them.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

Chart Mogul

JANUARY 9, 2025

Chances are, your strategy already incorporates at least one of these models. Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. The best champions will have the influence and/or authority to set strategy and make decisions.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Stax

APRIL 15, 2025

In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. MRR can measure performance of various customer segments.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Tools like Teamgate CRM help automate tasks, track metrics, and streamline workflows, making it easier to stick to these habits. Case Studies Learn best practices from our customers.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Blulogix

DECEMBER 3, 2024

By BluLogix Team Planning for Growth: Using Revenue Insights Planning for Growth: Using Revenue Insights For businesses seeking to expand or enter new markets, strategic planning is critical to achieving successful outcomes. Growth initiatives require not only a vision but also precise financial insights that inform decisions and reduce risk.

Revenue 52

Revenue Underperforming Technical Team Payment Features Leadership 52

User Pilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? The odds are inherently against you, and without a proactive marketing strategy, youre turning those odds into impossibilities. There are many ways to approach each, so lets go over nine of the most effective strategies for mobile user acquisition: 1.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

OCTOBER 20, 2024

While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? For instance, a project management app can check welcome survey responses and trigger Flow 1 for project managers and Flow 2 for team members. If you do, iron them out and create your ideal map before you proceed.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

How To Buy Saas

MAY 28, 2025

Portkeys architecture deeply incorporates caching and token tracking: it monitors usage and implements intelligent caching strategies, giving visibility into spending per model. It collects metrics like latency, token usage, and error rates. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. Its important to decide which employees in each department will take ownership and handle the line items for their team and manage everything.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Chart Mogul

JULY 24, 2025

In a crowded market of productivity tools, ClickUp is developing a unique brand personality and a strong brand identity. If you know something about your brand isn’t landing right (unclear messaging, weak differentiation, confusing positioning) fix it now. How is brand different from b randing, brand identity, or brand strategy?

Branding 40

Branding Startup Underperforming Technical Team Social Media 40

SaaStr

FEBRUARY 16, 2025

While competitors invested in huge sales teams, Atlassian actually restricted direct customer interaction. The “Feature Request Arbitrage” Strategy Hidden gem in their marketplace origin: They turned their biggest product weakness (feature request backlog) into their greatest strength.

Sales Recruiting 208

Sales Recruiting Marketplace as a Service Underperforming Technical Team Scale 208

User Pilot

JULY 14, 2025

In this guide, I'll show you what makes an effective omnichannel strategy and how to implement one that drives real activation and retention results, all with the help of Userpilot. No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging.

Engagement 104

Engagement Mobile Underperforming Technical Team Scale 104

SaaStr

JUNE 9, 2025

HubSpot now has 95% of their engineering team using AI tools daily, customers seeing 70-80% ticket resolution rates with AI agents, and a fundamental reimagining of what B2B software can be. “If you’re not seeing that [excitement], it’s brutal, but you got the wrong team,” she emphasized. .”

AI Search 185

AI Search AI Scale B2B 185

User Pilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Ultimately, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Users get access to help just when they need it.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Valuize Consulting

JUNE 10, 2025

From my perspective working with leading enterprise companies to optimize their CS strategies and operations, I’ve seen firsthand how specific, deeply embedded data challenges can undermine the incredible work CS Operations teams do. The goal of a predictive model is to forecast a specific, measurable outcome.

Customer Success 52

Customer Success Technical Advisors Data Underperforming Technical Team 52

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And this year I came back to work and had so many emails in my inbox the number was scary.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. Same APIs, same databases, same development cycles. You don’t have a strategy problem. They work 24/7, never have bad days, and get better with every interaction. Fast as Frack.

AI 185

AI Software Review Technical Review Sales Hiring 185

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Company overview 1.2. Funding 1.3. Product features 2.2.

Social Media 125

Social Media Underperforming Technical Team Technical Review Sales Hiring 125

Sales Hacker

MARCH 18, 2025

Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years. 42:10 The most valuable AI use cases for B2B sales teams. 42:10 The most valuable AI use cases for B2B sales teams. 42:10 The most valuable AI use cases for B2B sales teams.

Scale 65

Scale AI Marketing Sales 65

SaaStr

APRIL 1, 2025

Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became. While scaling from 3 to 75 go-to-market team members, Codeium / Windsurf found that AI transformed their sales process in completely different ways depending on the size of the customer.

Scale 208

Scale Sales Hiring Underperforming Technical Team Headcount 208

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Neil Patel

JULY 19, 2025

Developing a website that better meets both user needs and business goals. Bad Mobile Experience Is your site the opposite of mobile-friendly? Poor Site Performance Does your site take ages to load — even though you’ve tried everything to speed it up? And that allows your team to publish new content more consistently.

Underperforming Technical Team 46

Underperforming Technical Team Technical Review Scale Mobile 46

Neil Patel

JULY 16, 2025

Minor issues like slow load times, broken links, and outdated plugins pile up fast and quietly chip away at your site’s performance and lead to a bad user experience (UX). On top of that, poor website maintenance can hurt your SEO, security, and conversions. When’s the last time you checked in on your website’s health?

Underperforming Technical Team 60

Underperforming Technical Team Software Review Systems Review Engineering 60

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. Visit gtmnow.com for more episodes and other interesting content.

Technical Review 66

Technical Review AI Search AI Scale 66

ChurnZero

MARCH 28, 2025

From my experience of leading both functions, I can offer CROs five valuable tips on how to set their CS team up for success. 1: Misaligning your customer success team is a trap. Things can break down not from bad intentions, but from misaligned expectations. The metrics were great. Internally, it also creates burnout.

Customer Success 52

Customer Success Scale Underperforming Technical Team Systems Review 52

Crafty CTO

JUNE 18, 2025

He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today. Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions. Bad for so many reasons.

Engineering 52

Engineering AI Search AI Payment Solutions 52

Teamgate

JUNE 5, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Poor data leads to wasted time, lost revenue, and damaged customer relationships. Establish Data Rules : Assign team ownership , automate processes, and train staff regularly. Bad data leads to bad outcomes."

Underperforming Technical Team 52

Underperforming Technical Team Scale Data Sales Hiring 52